Pleas help with BSOD


  1. Posts : 1
    Windows 7 Home Premium 64 bit
       #1

    Pleas help with BSOD


    Trying to fix a laptop for a friend of mine. Ive attached all files EXCEPT the perfmon file since the computer locks up every time i try to run that utility.

    Computer is a HP G71 Laptop
    OEM Windows 7 Home Premium x64
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    Seems the laptop's hard disk is failing, run a Disk Check
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CRITICAL_OBJECT_TERMINATION (f4)
    A process or thread crucial to system operation has unexpectedly exited or been
    terminated.
    Several processes and threads are necessary for the operation of the
    system; when they are terminated (for any reason), the system can no
    longer function.
    Arguments:
    Arg1: 0000000000000003, Process
    Arg2: fffffa80050e1060, Terminating object
    Arg3: fffffa80050e1340, Process image file name
    Arg4: fffff800029811e0, Explanatory message (ascii)
    
    Debugging Details:
    ------------------
    
    
    KERNEL_LOG_EXIT_STATUS:  Exit Status 0
    
    KERNEL_LOG_FAILING_PROCESS:  LogonUI.exe
    
    PROCESS_OBJECT: fffffa80050e1060
    
    IMAGE_NAME:  hardware_disk
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAULTING_MODULE: 0000000000000000 
    
    PROCESS_NAME:  csrss.exe
    
    EXCEPTION_RECORD:  fffff88005c38b38 -- (.exr 0xfffff88005c38b38)
    ExceptionAddress: 0000000077b04e9f
       ExceptionCode: c0000006 (In-page I/O error)
      ExceptionFlags: 00000000
    NumberParameters: 3
       Parameter[0]: 0000000000000000
       Parameter[1]: 000007fefdf0b028
       Parameter[2]: 00000000c000000e
    Inpage operation failed at 000007fefdf0b028, due to I/O error 00000000c000000e
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  000007fefdf0b028
    
    EXCEPTION_PARAMETER3:  00000000c000000e
    
    IO_ERROR: (NTSTATUS) 0xc000000e - A device which does not exist was specified.
    
    EXCEPTION_STR:  0xc0000006_c000000e
    
    FAULTING_IP: 
    +23a
    00000000`77b04e9f ??              ???
    
    BUGCHECK_STR:  0xF4_IOERR_C000000E
    
    FOLLOWUP_IP: 
    +23a
    000007fe`fdf0b028 ??              ???
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hardware_disk
    
    STACK_COMMAND:  kb
    
    FAILURE_BUCKET_ID:  X64_0xF4_IOERR_C000000E_IMAGE_hardware_disk
    
    BUCKET_ID:  X64_0xF4_IOERR_C000000E_IMAGE_hardware_disk
    
    Followup: MachineOwner
      My Computer


 

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