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Windows 7: Frequent BSOD Need HELP

04 Dec 2010   #1

Windows 7 home premium 64 bit
Frequent BSOD Need HELP

recently ive been getting the BSOD. I feel like it started after i installed a game a few months back but im not sure. Its really odd because my laptop will do it twice within an hour of each other. Im using an OEM Windows 7 home premium x64.

My System SpecsSystem Spec
04 Dec 2010   #2

Windows 7 Ultimate x64 SP1

From your dmp files, Sep 19, Oct 17, Nov 21, Dec 3 = all bugcheck are same → 0x7f_8
I'm pretty sure it was caused by Zone Alarm so I would recommend you to uninstall ZA completely.
After that make sure to turn on your Windows firewall.
Use this tools if you have problem to uninstall ZA →

Also update this driver:
RTKVHD64.sys Fri Oct 02 04:09:59 2009 → Realtek HD Audio

Then we'll see how it goes.

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002c3eec0}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
kb will then show the corrected stack.
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff80002c3eec0

Debugging Details:






LAST_CONTROL_TRANSFER:  from fffff80002c75ca9 to fffff80002c76740

fffff800`00ba4d28 fffff800`02c75ca9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff800`00ba4d30 fffff800`02c74172 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff800`00ba4e70 fffff800`02c3eec0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`02d7fc60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x58


fffff800`02c74172 90              nop


SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  ntkrnlmp.exe


FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner
My System SpecsSystem Spec
04 Dec 2010   #3

Windows 7 home premium 64 bit

thanks so much. i didnt think it would be the zone alarm that would have caused it but i uninstalled and id as you said so we'll see. thank you once again.
My System SpecsSystem Spec


 Frequent BSOD Need HELP

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