Frequent BSOD Need HELP


  1. Posts : 2
    Windows 7 home premium 64 bit
       #1

    Frequent BSOD Need HELP


    recently ive been getting the BSOD. I feel like it started after i installed a game a few months back but im not sure. Its really odd because my laptop will do it twice within an hour of each other. Im using an OEM Windows 7 home premium x64.
    Last edited by jorgelpz3; 04 Dec 2010 at 00:49.
      My Computer


  2. Posts : 507
    Windows 7 Ultimate x64 SP1
       #2

    Hi,
    From your dmp files, Sep 19, Oct 17, Nov 21, Dec 3 = all bugcheck are same → 0x7f_8
    I'm pretty sure it was caused by Zone Alarm so I would recommend you to uninstall ZA completely.
    After that make sure to turn on your Windows firewall.
    Use this tools if you have problem to uninstall ZA → http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Also update this driver:
    RTKVHD64.sys Fri Oct 02 04:09:59 2009 → Realtek HD Audio

    Then we'll see how it goes.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 7F, {8, 80050031, 6f8, fffff80002c3eec0}
    
    Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    UNEXPECTED_KERNEL_MODE_TRAP (7f)
    This means a trap occurred in kernel mode, and it's a trap of a kind
    that the kernel isn't allowed to have/catch (bound trap) or that
    is always instant death (double fault).  The first number in the
    bugcheck params is the number of the trap (8 = double fault, etc)
    Consult an Intel x86 family manual to learn more about what these
    traps are. Here is a *portion* of those codes:
    If kv shows a taskGate
            use .tss on the part before the colon, then kv.
    Else if kv shows a trapframe
            use .trap on that value
    Else
            .trap on the appropriate frame will show where the trap was taken
            (on x86, this will be the ebp that goes with the procedure KiTrap)
    Endif
    kb will then show the corrected stack.
    Arguments:
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: 0000000080050031
    Arg3: 00000000000006f8
    Arg4: fffff80002c3eec0
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x7f_8
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff80002c75ca9 to fffff80002c76740
    
    STACK_TEXT:  
    fffff800`00ba4d28 fffff800`02c75ca9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
    fffff800`00ba4d30 fffff800`02c74172 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff800`00ba4e70 fffff800`02c3eec0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
    fffff880`02d7fc60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x58
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!KiDoubleFaultAbort+b2
    fffff800`02c74172 90              nop
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9
    
    FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    
    BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    
    Followup: MachineOwner
      My Computer


  3. Posts : 2
    Windows 7 home premium 64 bit
    Thread Starter
       #3

    thanks so much. i didnt think it would be the zone alarm that would have caused it but i uninstalled and id as you said so we'll see. thank you once again.
      My Computer


 

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