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Windows 7: BSOD Crash error 1000007e - HELP!

05 Dec 2010   #1
jarekjax

Window 7 Home Premium 64 bit
 
 
BSOD Crash error 1000007e - HELP!

Hi,

I am trying to find a permanent solution to this crash that happens always when I start up the Windows 7. The BSOD, when it happens, is all grainy and scratchy and impossible to read.

Following is error report I get when I startup in safe mode.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 6153

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88005DC8024
BCP3: FFFFF88002FBD998
BCP4: FFFFF88002FBD200
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

The BSOD has never recurred when I reboot in safe mode with networking. Could someone explain what the problem is and how this can be resolved?


My System SpecsSystem Spec
05 Dec 2010   #2
yowanvista

Windows 8.1 Pro x64
 
 

http://www.sevenforums.com/crashes-d...tructions.html


Quote:
The BSOD has never recurred when I reboot in safe mode with networking
This means a faulty/outdated driver is causing it


Quote:
is all grainy and scratchy and impossible to read
Usually caused by overheating or a bad GPU
My System SpecsSystem Spec
05 Dec 2010   #3
jarekjax

Window 7 Home Premium 64 bit
 
 

Hi,

Thanks for the prompt response. Please find attached zipped dump files.
My System SpecsSystem Spec
05 Dec 2010   #4
yowanvista

Windows 8.1 Pro x64
 
 

Do you have any USB video devices attached(such as a webcam)? If so, disconnect them and see if that helps.
Also, please uninstall any software related to the USB video device. Then download a fresh copy and install it


Code:
BugCheck 1000007E, {ffffffffc0000005, fffff88005b3a01a, fffff88002faf998, fffff88002faf200}

Probably caused by : usbvideo.sys ( usbvideo!LoadPowerLineFrequency+2ce )
My System SpecsSystem Spec
05 Dec 2010   #5
jarekjax

Window 7 Home Premium 64 bit
 
 

I have an Integrated Web cam that uses a Dell Webcam Central software. I am currently uninstalling it and will re-install a fresh copy. I do not have any other USB devices connected to the computer.

So was it simply this Dell Webcam software then that was the problem?
My System SpecsSystem Spec
05 Dec 2010   #6
yowanvista

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by jarekjax View Post
I have an Integrated Web cam that uses a Dell Webcam Central software. I am currently uninstalling it and will re-install a fresh copy. I do not have any other USB devices connected to the computer.

So was it simply this Dell Webcam software then that was the problem?
Download the latest version of the software from Dell's website.
Yes it could be the Webcam as it dumps point to usbvideo.sys
My System SpecsSystem Spec
05 Dec 2010   #7
jarekjax

Window 7 Home Premium 64 bit
 
 

Great stuff! Thank you very much for you prompt responses and support. Hope this is the end of the BSOD 1000007e for this computer!
My System SpecsSystem Spec
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 BSOD Crash error 1000007e - HELP!




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