PC keeps Crashing( Please Help )

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  1. Posts : 116
    Window's 7 Home Premium 32 Bit
       #1

    PC keeps Crashing( Please Help )


    I am using windows 7 32 bit and every time I run the windows experience Index I get the blue screen and then my PC just shuts down, I think I have a graphics card problem( On board graphics card ) but I am unsure, I think this Is the memory dump I have attached, Please help!!
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    BSOD caused by win32k.sys
    Causes: Bad Memory, heat, overclocking
    Run System File checker SFC /SCANNOW Command - System File Checker

    Run memtest RAM - Test with Memtest86+

    Code:
    BugCheck 1000008E, {c0000005, 92a00d0b, 97388ae8, 0}
    
    Probably caused by : win32k.sys ( win32k!GreStretchBltInternal+58
      My Computer


  3. Posts : 116
    Window's 7 Home Premium 32 Bit
    Thread Starter
       #3

    Thanks for your reply, I have ran both things you have mentioned as this has been happening for over a week and the ram and the other test all comes back fine.
      My Computer


  4. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #4

    royal tyrant said:
    Thanks for your reply, I have ran both things you have mentioned as this has been happening for over a week and the ram and the other test all comes back fine.
    Remove any Avira Anivirus and use MSE
    Also run a scan of Malwarebytes
      My Computer


  5. Posts : 116
    Window's 7 Home Premium 32 Bit
    Thread Starter
       #5

    OK just un-installed avira and went to to an experience index test again and the pc froze at running direct 3D aero assessment!
      My Computer


  6. Posts : 116
    Window's 7 Home Premium 32 Bit
    Thread Starter
       #6

    Just ran windows memory diagnostics and the PC froze during that, Just tried running memtest again and the PC froze during that aswell.
      My Computer


  7. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #7

    Try to reset all options in your BIOS to defaults
      My Computer


  8. Posts : 116
    Window's 7 Home Premium 32 Bit
    Thread Starter
       #8

    Yep done that already earlier today but has not helped anything.
      My Computer


  9. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #9

    The problem seems to be RAM related, are you overclocking?
      My Computer


  10. Posts : 116
    Window's 7 Home Premium 32 Bit
    Thread Starter
       #10

    Sorry but I don't even know what over clocking Is, I have taken out one of my ram sticks so I am running windows 7 on just 1GB of ram for now to see If It plays up and If It does I will take this ram out and try with just the other 1GB stick and report back later In time. Thank you very much for your help and time, I really appreciate It
      My Computer


 
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