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Windows 7: PC keeps Crashing( Please Help )

05 Dec 2010   #1
royal tyrant

Window's 7 Home Premium 32 Bit
 
 
PC keeps Crashing( Please Help )

I am using windows 7 32 bit and every time I run the windows experience Index I get the blue screen and then my PC just shuts down, I think I have a graphics card problem( On board graphics card ) but I am unsure, I think this Is the memory dump I have attached, Please help!!


My System SpecsSystem Spec
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05 Dec 2010   #2
yowanvista

Windows 8.1 Pro x64
 
 

BSOD caused by win32k.sys
Causes: Bad Memory, heat, overclocking
Run System File checker SFC /SCANNOW Command - System File Checker

Run memtest RAM - Test with Memtest86+

Code:
BugCheck 1000008E, {c0000005, 92a00d0b, 97388ae8, 0}

Probably caused by : win32k.sys ( win32k!GreStretchBltInternal+58
My System SpecsSystem Spec
05 Dec 2010   #3
royal tyrant

Window's 7 Home Premium 32 Bit
 
 

Thanks for your reply, I have ran both things you have mentioned as this has been happening for over a week and the ram and the other test all comes back fine.
My System SpecsSystem Spec
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05 Dec 2010   #4
yowanvista

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by royal tyrant View Post
Thanks for your reply, I have ran both things you have mentioned as this has been happening for over a week and the ram and the other test all comes back fine.
Remove any Avira Anivirus and use MSE
Also run a scan of Malwarebytes
My System SpecsSystem Spec
05 Dec 2010   #5
royal tyrant

Window's 7 Home Premium 32 Bit
 
 

OK just un-installed avira and went to to an experience index test again and the pc froze at running direct 3D aero assessment!
My System SpecsSystem Spec
05 Dec 2010   #6
royal tyrant

Window's 7 Home Premium 32 Bit
 
 

Just ran windows memory diagnostics and the PC froze during that, Just tried running memtest again and the PC froze during that aswell.
My System SpecsSystem Spec
05 Dec 2010   #7
yowanvista

Windows 8.1 Pro x64
 
 

Try to reset all options in your BIOS to defaults
My System SpecsSystem Spec
05 Dec 2010   #8
royal tyrant

Window's 7 Home Premium 32 Bit
 
 

Yep done that already earlier today but has not helped anything.
My System SpecsSystem Spec
05 Dec 2010   #9
yowanvista

Windows 8.1 Pro x64
 
 

The problem seems to be RAM related, are you overclocking?
My System SpecsSystem Spec
05 Dec 2010   #10
royal tyrant

Window's 7 Home Premium 32 Bit
 
 

Sorry but I don't even know what over clocking Is, I have taken out one of my ram sticks so I am running windows 7 on just 1GB of ram for now to see If It plays up and If It does I will take this ram out and try with just the other 1GB stick and report back later In time. Thank you very much for your help and time, I really appreciate It
My System SpecsSystem Spec
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 PC keeps Crashing( Please Help )




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