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Windows 7: Dell Windows 7 BSOD...lots of em


05 Dec 2010   #1

Windows 7 Home Premium 64-bit
 
 
Dell Windows 7 BSOD...lots of em

Hi,
My Dell just started to act up the day before yesterday. A friend was watching a youtube video and the blue screens of death began. It always blue screens and then restarts. I tried a couple fixes, including restarting, and a couple system repair options. I did the emergency backup and restore option as well, thinking it may have been a download. None of these worked, the only progress I have seen is that after selecting the "last good configuration" option from the f8 screen, i can now work in "safe mode with networking." Before choosing this option, i couldnt even do that without a blue screen. I tried to follow the rules for uploading a BSOD thread, but i wasnt sure about the perfmon step, i kept getting an error saying incorrect parameters. I was able to run the other program though and have those files posted here. As for general information:

-x64
-original OS
-OEM
-purchased the computer in February of this year, i havent re-installed the OS since then

here is the zip file:

My System SpecsSystem Spec
.

05 Dec 2010   #2

Windows 7 Ultimate 32 bit
 
 

Hi, Keith and welcome to the forum. Sorry you are having problems. I looked at your four most recent dumps. Three of them blame iastor.sys, which is and Intel storage drive and it is out of date. All of the dumps mention memory corruption. I think you may have a couple of problems going; so you will need to troubleshoot by a process of elimination.

To begin, I recommend that you uninstall Norton/Symantec using this removal tool: Tool. Norton is a known and documented cause of BSOD's on some Win 7 systems and your version is outdated. Once you get your system stable, you can try it again; but I do not recommend doing so. Download and install Microsoft Security Essentials and make sure Windows Firewall is turned on.

Outdated drivers can and cause memory corruption and BSOD's. You have the following out of date drivers loaded on your system. Update these drivers.
Quote:
Apfiltr.sys Thu Feb 05 05:54:07 2009 - Alps pointing device . OEM - none at アルプス電気. Update this driver.

bcmwl664.sys Tue Jul 07 20:45:04 2009 - Broadcom 802.11g Network Adapter wireless driver. Broadcom.com - Downloads & Support.

CtClsFlt.sys Mon Jun 15 01:06:41 2009 - Creative Camera Class Upper Filter Driver. Creative Worldwide Support.

ENG64.SYS Thu Feb 12 18:41:48 2009 - Norton. Uninstall.

EX64.SYS Thu Feb 12 18:43:23 2009 - Norton. Uninstall.

iaStor.sys Thu Jun 04 21:53:40 2009 - Intel Storage drivers, http://downloadcenter.intel.com/Default.aspx. This driver was blamed for three of your crashes. Update it.

igdkmd64.sys Wed Jun 03 14:16:49 2009 - Intel Graphics driver. http://downloadcenter.intel.com/Default.aspx. This driver was also blamed in two crashes. Update this driver.

RtsUStor.sys Fri May 08 04:15:18 2009 -

SRTSP64.SYS Mon Jun 22 22:45:21 2009 - Norton. Uninstall.

SRTSPX64.SYS Mon Jun 22 22:47:54 2009 - Norton. Uninstall.

stwrt64.sys Mon Jun 29 13:52:05 2009 - SigmaTel High Definition Audio Codec; may be an Intel-IDT-High-Definition-Audio-CODEC. OEM - none at Freescale Search to update this driver frim your computer or motherboard manufacturer's website.

yk62x64.sys Wed May 20 04:14:06 2009 - Marvell Yukon Network driver, NDIS6.2 Miniport Drive. Marvell: Support. Update this driver.
How to find drivers -
Quote:
- I have listed links to most of the drivers in the code box above. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.


- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
- - To remove any left over driver remnants, especially from graphics cards, use driver sweeper Guru3D - Driver Sweeper

Intel Driver Utility:
Intel Driver Update Utility



My System SpecsSystem Spec
Reply

 Dell Windows 7 BSOD...lots of em




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