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Windows 7: HP Pavillion m9600t Windows 7 Home Premium keeps crashing


06 Dec 2010   #1

Windows 7 Home Premium 64bit
 
 
HP Pavillion m9600t Windows 7 Home Premium keeps crashing

HP Pavillion m9600t originally purchased 18-months ago with Vista. Upgraded to Windows 7 Home Premium. The original Seagate hdd crashed recently. I replaced with a WD 7200rpm, 32mb, Black HDD. Reinstalled Windows 7 operating system. Everything appeared to work fine for a week. Then began to get one or two BSOD check sum errors; then Windows Explorer would stop working intermittently; this morning PC crashed then slowly re-booted into a BSOD and then quickly turned itself off. (So quickly I had no time to read the BSOD). Tried system repair without success. Ran diagnostic tool F9, all the hardware passed the test including the boot path. Scratching my head as to what to try next. Seeking help for other solutions?

PS:
I read in a forum elsewhere that there being a problem with the motherboard bios of m9600t? Is this related?
(btw: I did download and install all the latest bios and software updates available for the m9600t from the HP site).

My System SpecsSystem Spec
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06 Dec 2010   #2

Windows 7 Ultimate 32 bit
 
 

Hi, Will, and welcome to the forum. Please read this thread, follow the instructions and post back. We will be glad to help you.

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
06 Dec 2010   #3

Windows 7 Home Premium 64bit
 
 

CarlTR6 many thanks, as requested. Look forward to your feedback. I managed to restore PC from system image, although does not explain why it crashed in the first place.
My System SpecsSystem Spec
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06 Dec 2010   #4

Windows 7 Home Premium 64bit
 
 

CarlTR6, added this photo in case it's helpful.
My System SpecsSystem Spec
07 Dec 2010   #5

Windows 7 Ultimate 32 bit
 
 

Will, thanks for uploading the files; unfortunately, there is no dump file uploaded. Restoring your PC from an image probably eliminated it. Do a search of your C: drive for "*.dmp" (without the quotes). If the search finds any, copy them to your desktop, zip them and upload them.

I did look at the other files you uploaded and found three drivers with potential for causing crashes. These drivers are outdated and one is quite obsolete. Update these drivers:
Quote:
iaStor.sys 6/4/2009 - Intel Storage drivers. http://downloadcenter.intel.com/Default.aspx. Update this driver.

iaStorV.sys 4/8/2009 - Intel Matrix Storage Manager driver (base). http://downloadcenter.intel.com/Default.aspx. Update this driver.
This next driver is obsolete and is my suspect for your BSOD (since I have not seen the dump). Update this driver.
Quote:
e1y60x64.sys 8/18/2008 - Intel(R) 82567LM Gigabit Network Connection. http://downloadcenter.intel.com/Default.aspx.
After you update these drivers, reboot and run your system. See if there is an improvement. Please let us know. If you get another BSOD, upload the dump file and we will go ffrom there.
My System SpecsSystem Spec
07 Dec 2010   #6

Windows 7 Home Premium 64bit
 
 

CarlTR6, many thanks for the advice. I was able to update e1y60x64.sys 8/18/2008 and iaStor.sys 6/4/2009.
Your assessment about the dump file was correct. I could not find one after doing a search.
Keep you posted on any progress.
My System SpecsSystem Spec
08 Dec 2010   #7

Windows 7 Ultimate 32 bit
 
 

Good job on updating and you are very welcome. I hope this loves the problem. Let us know in a couple of days how your system is doing.
My System SpecsSystem Spec
16 Dec 2010   #8

Windows 7 Home Premium 64bit
 
 

CarlTR6
Ok, its been a week and no more BSOD!! Many thanks for all the help.
My System SpecsSystem Spec
16 Dec 2010   #9

Windows 7 Ultimate 32 bit
 
 

Thank you, Will. That is the good news I was waiting to hear! You are most welcome for the help. Happy Holidays and Happy computing!
My System SpecsSystem Spec
22 Jan 2011   #10

Windows 7 Home Premium 64bit
 
 
Return of the BSOD!

Carl,
I was hoping you would interpret this dump file for me. My suspicion is the issue relates to Windows back-up, perhaps a disk problem.
(Pls note I changed the file extension from dmp to doc to enable the upload).
Thx,
Andrew
My System SpecsSystem Spec
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 HP Pavillion m9600t Windows 7 Home Premium keeps crashing




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