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Windows 7: BSOD New Custom pc

08 Dec 2010   #1

Windows 7 64bit
 
 
BSOD New Custom pc

Hello im really happy i found this site. I finally decided to upgrade my pc to win 7 so I bought new motherboard and the works and after much debate decided to run it myself. Everything is running smoothly but all of a sudden i get these blue screen at the login screen. Its only on a cold boot since when it restarts i can log in and everything is normal. First time i experience Blue screen since i always use win xp. Here is my pc stats along with the zip file as per instructions.

Windows 7 64bit Retail version
Upgraded from Win XP
Hardware New Installed 5 days ago

My System SpecsSystem Spec
.

09 Dec 2010   #2

Windows 7 64bit
 
 

wow it seems theres a lot of people with win 7 issues o.o I hope i gave enough info.
My System SpecsSystem Spec
09 Dec 2010   #3

Windows 7 home premium X64
 
 

Quote   Quote: Originally Posted by squallheart View Post
wow it seems theres a lot of people with win 7 issues o.o I hope i gave enough info.
What kind of firewall are you using?, only windows own, or something more?
My System SpecsSystem Spec
.


09 Dec 2010   #4

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by squallheart View Post
Hello im really happy i found this site. I finally decided to upgrade my pc to win 7 so I bought new motherboard and the works and after much debate decided to run it myself. Everything is running smoothly but all of a sudden i get these blue screen at the login screen. Its only on a cold boot since when it restarts i can log in and everything is normal. First time i experience Blue screen since i always use win xp. Here is my pc stats along with the zip file as per instructions.

Windows 7 64bit Retail version
Upgraded from Win XP
Hardware New Installed 5 days ago
Are you using any Logitech Mouse/device, if so remove the software driver and install the latest version from the manufacturer's website
My System SpecsSystem Spec
09 Dec 2010   #5

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by squallheart View Post
Hello im really happy i found this site. I finally decided to upgrade my pc to win 7 so I bought new motherboard and the works and after much debate decided to run it myself. Everything is running smoothly but all of a sudden i get these blue screen at the login screen. Its only on a cold boot since when it restarts i can log in and everything is normal. First time i experience Blue screen since i always use win xp. Here is my pc stats along with the zip file as per instructions.

Windows 7 64bit Retail version
Upgraded from Win XP
Hardware New Installed 5 days ago
I think this is very likely to be solvable by updating all of your system drivers

Windows debugger shows a variety of Bugchecks as the cause over the five .dmp files provided but it blames the Ntkernel which doesnt give us a specific clue , I do notice you need to update all of your drivers , for instance your chipset driver is from early 2009
Code:
AtiPcie.sys		fffff880`0191d000	fffff880`01925000	0x00008000	0x4a005486	05/05/2009 15:00:22
and most of the drivers in the .dmp's are from 13/07/2009 ?

also your driver wdcsam.sys which is a driver for your external western digital storage device is very old
Code:
wdcsam.sys		fffff880`06ff5000	fffff880`06ff8880	0x00003880	0x4805bb2c	16/04/2008 08:39:08
please go to your motherboard manufacturers website and update all drivers and also find the manufacturers site for your other hardware devices and get the latest drivers ?

If you need any specific help please post back and please let us know how it goes
My System SpecsSystem Spec
09 Dec 2010   #6

Windows 7 64bit
 
 

Thank you for all your responses. In regards to the logitech keyboard i did download the drivers yesterday from their site and updated. Today i went to the motherboard website and checked all the drivers and everything is updated as far as i know the only one not being the BIOS. I freak out when doing bios updates though this motherboard does come with a utility to make it smoother. On the western digital external harddrive i have an account with them but dont know where to get them. Ill try a search again. It still seems to crash on me. I am checking all the drivers as we speak. Quick edit no firewall or virus protection installed only malware bytes purchased edition
My System SpecsSystem Spec
12 Dec 2010   #7

Windows 7 64bit
 
 

Heres a little update. I updated what ever drivers I could that I could find. From western digital I only downloaded the drive manager I did not find any update to the one mention wdcsam and in regards to the ati I ran the catalyst program and it went through the motions finished and said process completed succesfully but something about errors during it which is odd. Any other recommendations that you have. Thank You again.

EDIT: As I was typing this the system crashed again and gave me this.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 12/12/2010 12:14:50 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Balamb_Garden
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2010-12-12T08:14:50.861614500Z" />
<EventRecordID>6958</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Balamb_Garden</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">26</Data>
<Data Name="BugcheckParameter1">0x41790</Data>
<Data Name="BugcheckParameter2">0xfffffa8000e13000</Data>
<Data Name="BugcheckParameter3">0xffff</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
My System SpecsSystem Spec
13 Dec 2010   #8

win7 ultimate / virtual box
 
 

keep uploading your.dmp files for analysis
My System SpecsSystem Spec
13 Dec 2010   #9

Windows 7 64bit
 
 

will do. Do you think i should run another system health? I typed msconfig.exe i think thats what it is to see the start up drivers running. I took off one called express gate and then uninstalled from pc. After that did a driver scan found some updates and installed those. Today is the first boot for the pc after i did all those steps. Seeing if it crashes so far hasnt crashed on start up but it usually does 30 min into it. If it crashes i will re upload dump files. BTW I love your signature lol I still dont know how you guys can read all those xx00989 maybe i should have gone to school for that o.o


QUICK EDIT:

I hate it wheen im right 5 mmin after this post the system crashed. The odd thing i got the blue screen and my pc made the sound like it turned off yet everything was still on o.o hmm oh well here is the new bsod dump fiiles in rar format.
My System SpecsSystem Spec
14 Dec 2010   #10

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by squallheart View Post
will do. Do you think i should run another system health? I typed msconfig.exe i think thats what it is to see the start up drivers running. I took off one called express gate and then uninstalled from pc. After that did a driver scan found some updates and installed those. Today is the first boot for the pc after i did all those steps. Seeing if it crashes so far hasnt crashed on start up but it usually does 30 min into it. If it crashes i will re upload dump files. BTW I love your signature lol I still dont know how you guys can read all those xx00989 maybe i should have gone to school for that o.o


QUICK EDIT:

I hate it wheen im right 5 mmin after this post the system crashed. The odd thing i got the blue screen and my pc made the sound like it turned off yet everything was still on o.o hmm oh well here is the new bsod dump fiiles in rar format.
ok at a quick glance as Im on my way out the door, I would say you need to update this driver wdcsam.sys for your Western Digital External Drive RAID Manager, go here and selct your device > WD Support > Downloads > Select Product
Code:
wdcsam64.sys		fffff880`07228000	fffff880`0722b880	0x00003880	0x4805bb2c	16/04/2008 08:39:08
and
Code:
		
AtiPcie.sys		fffff880`01862000	fffff880`0186a000	0x00008000	0x4a005486	05/05/2009 15:00:22
which is your video driver and Im confident there is a newer version available from ATI

N.B. what is your make and model of power supply please ?

let us know how that goes
My System SpecsSystem Spec
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 BSOD New Custom pc




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