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Windows 7: Vaio BlueScreen

10 Dec 2010   #1
utilitydraft

Windows 7 Professional x64
 
 
Vaio BlueScreen

Hi,
My windows 7 loves BlueScreen!
I have attached the dump file.
Anyone could help me, please!

Win 7 Professional 64 bit.
I have updated its BIOS to the latest version.
I have: ZoneAlarm, Avast anti virus, Chrome

I could not download "BSOD Dump & System File Collection app (EXE file)" which is said to be downloaded in "BSOD - Posting Instructions"!


My System SpecsSystem Spec
.

10 Dec 2010   #2
Tews

64-bit Windows 8.1 Pro
 
 

The dmp(s) point to ntkrpamp.exe or ntoskrnl.exe as the probable cause. We know this is not the case, as these are core OS files, and will definitely not cause a BSOD. They are just the default files the debuggers blame when they can't see a better cause. We need to run driver verifier to pinpoint the faulting driver...

- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Uninstall Zone Alarm ... it is known to cause BSOD issues in some Windows 7 machines, and having 2 competing anti-virus programs running at the same time is usually not recommended...

Code:
	
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80003051798}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------
The following drivers are out of date and need to be updated

Code:
fffff880`01060000 fffff880`0106be00   PxHlpa64 PxHlpa64.sys Fri May 15 17:43:06 2009 (4A0DE1EA)
fffff880`03fd6000 fffff880`03fee000   risdsne64 risdsne64.sys Wed Jul 01 00:50:14 2009 (4A4AEB06)
fffff880`0698f000 fffff880`0699a000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`03e00000 fffff880`03e02c80   SFEP     SFEP.sys     Fri Aug 03 01:35:53 2007 (46B2BEB9)
fffff880`04800000 fffff880`0484d000   SynTP    SynTP.sys    Thu Aug 27 22:00:37 2009 (4A973A45)
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
10 Dec 2010   #3
utilitydraft

Windows 7 Professional x64
 
 

Hi TEWS,
Thanks for your notes,

I did what u said:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

BUT my computer did not come back to Windows! When I restarted the laptop, it restarted automatically
showing Blue Screen at the startup.

Now I am in Safe Mode!
Laptop does not start! It shows Blue Screen very QUICKLY and restarts!
Please heeeeelp!
My System SpecsSystem Spec
.


10 Dec 2010   #4
Tews

64-bit Windows 8.1 Pro
 
 

Upload the new .dmp files ..
My System SpecsSystem Spec
10 Dec 2010   #5
utilitydraft

Windows 7 Professional x64
 
 

Hi,
In order to startup my laptop, I went to verifier.exe and selected "Delete Existing Setting".

Then I was downloading a firewall (Armor Firewall 4.5.1.431) to install instead of ZoneAlarm, suddenly BlueScreen came again!!!

Thanks.
My System SpecsSystem Spec
11 Dec 2010   #6
utilitydraft

Windows 7 Professional x64
 
 

hi, no more help?

I uninstalled ZoneAlarm and activated windows firewall and updated Synaptics Mouse driver and let my laptop stay on for 16 hours till now.
No BSOD so far...
My System SpecsSystem Spec
11 Dec 2010   #7
Jonathan_King

Windows 7 Professional x64
 
 

Glad to hear your system is more stable.

Why can't you download the BSOD instructions app? Is your anti-virus program detecting it?
My System SpecsSystem Spec
11 Dec 2010   #8
utilitydraft

Windows 7 Professional x64
 
 

Hi King!
Thanks,

no, Chrome says:
This webpage is not available.
The webpage at http://jcgriff2.com/0x2/Windows_NT6_..._jcgriff2_.exe might be temporarily down or it may have moved permanently to a new web address.

The same error in IE!
My System SpecsSystem Spec
11 Dec 2010   #9
Tews

64-bit Windows 8.1 Pro
 
 

Here it is ... Attachment 122607
My System SpecsSystem Spec
11 Dec 2010   #10
utilitydraft

Windows 7 Professional x64
 
 

Hi, Thanks Tews for the tool.

Here I have attached the report, hope to be useful.

My problem with driver update is that I cannot find my VAIO Model (VPCCW2RGX) in sony support page (Sony eSupport - Electronics)
I emailed Sony, but no answer!

Thanks.
My System SpecsSystem Spec
Reply

 Vaio BlueScreen




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