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Windows 7: Won't Shut Down Normally

12 Dec 2010   #1
ghanson59

Win 7 Pro x64
 
 
Won't Shut Down Normally

Windows 7 x64, full retail version
HP 8540W (i7 M620, 8GB RAM, 320GB HDD, nVidia Quadro FX 880M)
Computer purchased: 02/2010
Last reinstalled: 09/2010

When my computer is plugged into the HP USB 2 Docking Station at work it will create System Restore points, run ShadowProtect backups, acknowledge new USB devices, and shutdown/restart normally. However, if it is not plugged into the docking station it will do none of those things.
As a matter of fact, Griff's BSOD Dump & System File Collection app wouldn't finish. It hung at "Copying mini Kernel Memory Dump files. . " notice there are only two periods, not three. Ctrl-C would not close it so I had to close the window using the Close icon.

Using Process Explorer I have found 5 processes are running at the office which are not running when away: WUDFHost.exe, TrustedInstaller.exe, SearchProtocolHost.exe, SearchFilterHost.exe, and sppsvc.exe.

I occasionally have BSODs but the consistent issue is the "Won't Shut Down Normally."

I have attached what files are present in the BSOD app folder and the PerfMon report. I will run the BSOD Collection app at the office tomorrow and attach it to a subsequent post.

This one is a puzzler and I sure appreciate your help.

Greg


My System SpecsSystem Spec
.

12 Dec 2010   #2
ghanson59

Win 7 Pro x64
 
 

I forgot to mention that the system shuts down/restarts successfully from Safe Mode.
My System SpecsSystem Spec
13 Dec 2010   #3
ghanson59

Win 7 Pro x64
 
 

Attached are the BSOD Dump & System File Collection files and the PerfMon report which executed successfully at my office.

Thanks for the help.

Greg
My System SpecsSystem Spec
.


15 Dec 2010   #4
ghanson59

Win 7 Pro x64
 
 

Successfully completed 8 passes of Memtest86+ ver. 4.10.
My System SpecsSystem Spec
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 Won't Shut Down Normally




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