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Windows 7: Windows Explorer has stopped working.

13 Dec 2010   #1

Windows 7 ultimate 32bit
 
 
Windows Explorer has stopped working.

Hi all, first post. My names Greg and my HP TX2000 taplet will not let me open any documents (my computer, my documents nothing)
When you click on anything like my documents, my computer, pictures ect... it will open then straight away come up with Windows Explorer has stopped working. Also does this when you right click on a folder on the desktop.

After it's come up with it's stopped working it comes up with Do yo want to send more information about the problem? I then click on View Details and it says the following:
C:\Users\Admin.AdminPC\AppData\Local\Temp\WER2F89.tmp.WERInternalMetadata.xml
C:\Users\Admin.Admin-PC\AppData\Local\Temp\WER519A.tmp.appcompat.txt
C:\Users\Admin.Admin-PC\AppData\Local\Temp\WER51DA.tmp.mdmp

I've tried Ccleaner and that didn't work.

Also tried doing chkdsk /f/r twice with no luck.

Thanks to anyone that could help me out.

My System SpecsSystem Spec
13 Dec 2010   #2

Windows 8.1 Pro x64
 
 

Boot into safe mode with networking and run a scan of Malwrebytes
My System SpecsSystem Spec
13 Dec 2010   #3

Windows 7 ultimate 32bit
 
 

Ok will do thanks.

Thought i would mention i did copy all the files from a friends hdd as there computer went wrong (XP) would this affect it? He wanted to keep some of the programs on there (paid for ones) so i copied the 'Program Files' folder.
Would this affect it?

Will report back with what happens with malware. Thanks.
My System SpecsSystem Spec
.


13 Dec 2010   #4

Windows 7 ultimate 32bit
 
 

This is what it came back with:

Malwarebytes' Anti-Malware 1.50
www.malwarebytes.org

Database version: 5306

Windows 6.1.7600 (Safe Mode)
Internet Explorer 8.0.7600.16385

13/12/2010 15:52:31
mbam-log-2010-12-13 (15-52-31).txt

Scan type: Quick scan
Objects scanned: 136537
Time elapsed: 3 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\admin.admin-pc\downloads\xvidsetup.exe (Adware.HotBar) -> Quarantined and deleted successfully.
My System SpecsSystem Spec
13 Dec 2010   #5

Windows 7 ultimate 32bit
 
 

Just rebooted, still doing it
My System SpecsSystem Spec
13 Dec 2010   #6

Windows 8.1 Pro x64
 
 

My System SpecsSystem Spec
13 Dec 2010   #7

Windows 7 ultimate 32bit
 
 

Already tried that as well, said it found some bad files, rebooted and still the same I'll try it again though just be to on the safe side. I can't put a new OS on it because i've got data on there i need and no way of getting it off as it won't let me copy&paste
My System SpecsSystem Spec
13 Dec 2010   #8

Windows 7 ultimate 32bit
 
 

Right i ran SFC /SCANNOW And it came back with:

Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir/Logs/CBS/CBS.log. For example C:/Windows/Logs/CBS/CBS.log

C:/Windows/system32>

Anyone know?
My System SpecsSystem Spec
13 Dec 2010   #9
Microsoft MVP

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello and Welcome !

Follow this thread Troubleshooting Explorer.exe Crashing Issues

Hope this helps,
Captain
My System SpecsSystem Spec
14 Dec 2010   #10

Windows 7 ultimate 32bit
 
 

Update, tried the ShellExView, that didn't help. I only disabled non microsoft stuff. I then made a new account, i can now get on everything llike my documents, pictures ect.. BUT i still can't get on my computer. (This is on the new account) So there is obviously something wrong in the files. Would me coping all of the Program Files off of my friends hdd on to my documents (XP) affect this? I only copied them because he wanted some of the paid software off of there. Will try the Registry fix now and report back.
My System SpecsSystem Spec
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 Windows Explorer has stopped working.





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