Windows 7: BSOD in Win7, possibly USB related

davidebbo · 14 Dec 2010

Note: I first posted this to superuser.com, but this seems like a better forum for it.

Windows 7 Ultimate x64, full install.

My new HP Pavilion Elite HPE-450t has been plagued by BSDO crashes since I got it about 6 weeks ago. The crashes are somewhat rare, sometimes not occurring for 3 or 4 days. I have spent a lot of time trying to isolate the device that could be at fault, but I have seen crashes with only the keyboard and mouse plugged in (as USB devices), and I tried two sets of keyboard/mouse, so I'm running out of ideas.

Hopefully, some expert can figure something out from the attached minidumps and logs!

**yowanvista** · 14 Dec 2010

BSOD caused by the default USB driver
I suggest uninstalling the driver then download the new chipset drivers from HP's website
http://h10025.www1.hp.com/ewfrf/wc/s...t=4343021#N167

Code:

BugCheck FE, {5, fffffa8008f571a0, 80863b34, fffffa80092f2510}

Probably caused by : usbehci.sys ( usbehci!EHCI_sMode_PollEndpointSlot+67 )

davidebbo · 14 Dec 2010

Thanks for your reply! Could you give me a little more details about exactly what I need to uninstall? I see 8 different entries in Device Manager under USB controllers.

Also, if I uninstall a core USB driver, won't I lose control of my mouse/keyboard? If so, how do I then install the newer driver?

Bear with me, as I'm new to this :-)

**yowanvista** · 14 Dec 2010

Quote: Originally Posted by davidebbo

Thanks for your reply! Could you give me a little more details about exactly what I need to uninstall? I see 8 different entries in Device Manager under USB controllers.

Also, if I uninstall a core USB driver, won't I lose control of my mouse/keyboard? If so, how do I then install the newer driver?

Bear with me, as I'm new to this :-)

I suggest to boot into safe mode with networking, download and install the chipset drivers listed above, the installer will automatically update the driver.
If this fails then you should disable/Uninstall the USB port

davidebbo · 14 Dec 2010

Ok, I just updated the chipset drivers from HP, and nothing bad happened. Now I just need to see if the BSOD go away. Since it only happens every couple days, it may take a little while to verify that it helped. I will follow up here. Thanks again for you help!

davidebbo · 18 Dec 2010

I haven't got an actual blue screen since that, but things are still pretty messed up at the USB level. The typical thing is that when I come back to the computer after a while, the USB keyboard and mouse are dead. i.e. they're acting as if they're disconnected. Unplugging and replugging them rarely helps. I also saw the same behavior with a USB card reader. I have tried a different keyboard.mouse with same results, so I know it's not the physical devices that are to blame.

So basically, it seems that some USB ports get turned off after a while. Rebooting the machine always fixes it.

Is it possible that it's some kind of hardware issue on the motherboard, or whatever piece controls the USB port? Or maybe still a bad driver?

If needed, I can contact HP to try to get a replacement, but I'd rather find a software fix if at all possible!

Any brilliant ideas?

zigzag3143 · 18 Dec 2010

Might be a power issue. How many UN-powered USB devices do you have?

They all require power from the PSU and too many make the voltage drop below 5 volts.

Max should be 2-3

Ken J

davidebbo · 18 Dec 2010

Interesting idea, Ken. My UN-powered devices are the mouse, keyboard, webcam and a card reader. But I've seen issues with the webcam unplugged. Those devices shouldn't be drawing all that much. Also, note that this is a desktop, not a notebook, so presumably it can provide plenty enough juice for those devices.

I'll try to unplug the webcam and card ready for a few days to see how it goes.

davidebbo · 24 Dec 2010

Just got another blue screen. Strangely, no minudump was created, only memory.dmp. Here is what whocrashed says, which is mostly the same as before...

Code:

On Fri 12/24/2010 7:26:18 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: usbport.sys (USBPORT!USBPORT_RegisterUSBPortDriver+0x4EDE) 
Bugcheck code: 0xFE (0x5, 0xFFFFFA8008F591A0, 0x80863B34, 0xFFFFFA800C4EFC50)
Error: BUGCODE_USB_DRIVER
file path: C:\Windows\system32\drivers\usbport.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB 1.1 & 2.0 Port Driver
Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

Windows 7: BSOD in Win7, possibly USB related

BSOD in Win7, possibly USB related problems?