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Windows 7: Microsoft-Windows-Kernel-Power BSOD Windows 7 issue Please help!

15 Dec 2010   #1
Sirus804

Windows 7 Ultimate x64
 
 
Microsoft-Windows-Kernel-Power BSOD Windows 7 issue Please help!

I started having this issue today and have had no luck solving it. Anytime I start up windows and log on to a user it'll Blue Screen with IRQL_NOT_LESS_OR_EQUAL. This first happened when I was browsing the internet on random websites. Java randomly opened and was doing something. It appeared in the bottom right corner and my computer went considerably slower. I knew something was up, then it BSODed. My computer runs fine in safe mode and safe mode with networking. However I cannot install any debugging tools from microsoft. Nor can I install any sort of driver locating software. An error always pops up saying I'm not connected to the internet, yet I obviously am.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF800024E52B3
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\121410-32822-01.dmp
C:\Users\Scott\AppData\Local\Temp\WER-52057-0.sysdata.xml


And this from Event Viewer

- < Event xmlns =" http://schemas.microsoft.com/win/2004/08/events/event " >
- < System >
< Provider Name =" Microsoft-Windows-Kernel-Power " Guid =" {331C3B3A-2005-44C2-AC5E-77220C37D6B4} " />

< EventID > 41 </ EventID >

< Version > 2 </ Version >

< Level > 1 </ Level >

< Task > 63 </ Task >

< Opcode > 0 </ Opcode >

< Keywords > 0x8000000000000002 </ Keywords >

< TimeCreated SystemTime =" 2010-12-15T04:37:42.114029200Z " />

< EventRecordID > 192251 </ EventRecordID >

< Correlation />

< Execution ProcessID =" 4 " ThreadID =" 8 " />

< Channel > System </ Channel >

< Computer > Scott-PC </ Computer >

< Security UserID =" S-1-5-18 " />

</ System >


- < EventData >
< Data Name =" BugcheckCode " > 10 </ Data >

< Data Name =" BugcheckParameter1 " > 0x0 </ Data >

< Data Name =" BugcheckParameter2 " > 0x2 </ Data >

< Data Name =" BugcheckParameter3 " > 0x0 </ Data >

< Data Name =" BugcheckParameter4 " > 0xfffff800024e52b3 </ Data >

< Data Name =" SleepInProgress " > false </ Data >

< Data Name =" PowerButtonTimestamp " > 0 </ Data >

</ EventData >


</ Event >


I have attached the minidump file.



Oh and what system information do you need?
Windows 7 Ultimate x64


My friend said reinstalling windows will solve the issue but I'm unsure.


My System SpecsSystem Spec
15 Dec 2010   #2
yowanvista

Windows 8.1 Pro x64
 
 

Quote:
Java randomly opened and was doing something. It appeared in the bottom right corner and my computer went considerably slower.
Run a scan of Malwarebytes in safe mode with networking


Dumps blame your PCTools Security Suite
Uninstall the product and use MSE
Run the SFC tool SFC /SCANNOW Command - System File Checker

Remove/Upgrade McAfee personal firewall its driver (mpfp.sys) is outdated


Code:
BugCheck A, {0, 2, 0, fffff800024e52b3}

Unable to load image PCTCore64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for PCTCore64.sys
*** ERROR: Module load completed but symbols could not be loaded for PCTCore64.sys
Probably caused by : PCTCore64.sys ( PCTCore64+773b )
Update your Saitek HID driver http://www.saitek.com/uk/down/drivers.htm
Code:
SaiK0728.sys        fffff880`04486000    fffff300`044ac000    0xfffffa8000026000    0x4790efb4    18/01/2008 22:28:04
Update your Jmicron Raid drivers http://www.jmicron.com/Driver.htm

Code:
jraid.sys        fffff880`00c00000    fffff880`00c1b000    0x0001b000    0x48855b12    22/07/2008 07:59:14
Upadte yopur Realtek drivers http://218.210.127.131/downloads/

Code:
Rt64win7.sys        fffff880`02c24000    fffff880`02c56000    0x00032000    0x49a65b0d    26/02/2009 13:04:13
My System SpecsSystem Spec
15 Dec 2010   #3
Sirus804

Windows 7 Ultimate x64
 
 

After removing Spyware Doctor (PC Tools) and McAfee, I updated my Saitek drivers.

The problem still persists. The BSOD varies from SYSTEM SERVICE EXCEPTION and IRQL NOT LESS OR EQUAL.

I am attaching the minidumps I have since this issue started. Maybe the first minidump will shed some light. I tried to view them in Blue Screen Viewer but it didn't help.

Thanks in advance.
My System SpecsSystem Spec
15 Dec 2010   #4
yowanvista

Windows 8.1 Pro x64
 
 

Seems you have other faulting drivers

The dmp(s) point to ntkrpamp.exe or ntoskrnl.exe as the probable cause. We know this is not the case, as these are core OS files, and will definitely not cause a BSOD. They are just the default files the debuggers blame when they can't see a better cause. We need to run driver verifier to pinpoint the faulting driver...

- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.

Then upload the new dumps



-Remove Speedfan, its driver is from 2006 and its oudated
Code:
speedfan.sys        fffff880`015e7000    fffff880`015ee000    0x00007000    0x45168798    24/09/2006 17:26:48
-Update your logitech drivers http://www.logitech.com/en-us/support-downloads
Code:
lvpopf64.sys        fffff880`01c4f000    fffff120`01d99d00    0xfffff8a00014ad00    0x464502a5    12/05/2007 03:56:21   
lvuvc64.sys        fffff880`06809000    fffff880`06b79500    0x00370500    0x46450350    12/05/2007 03:59:12                        
LVUSBS64.sys        fffff880`055cf000    fffff300`055d9900    0xfffffa800000a900    0x464503d0    12/05/2007 04:01:20
My System SpecsSystem Spec
15 Dec 2010   #5
Sirus804

Windows 7 Ultimate x64
 
 

Alright I updated all driver you told me. When I was updating the raid drivers I noticed the latest version was 12/14 (the date I first encountered the issue). I also noticed the program that uses that is on startup, so I disabled it from startup.

I also did the step by step verify process you told me of.

Right now I'm not in safe mode. This is the first time I've been able to start up normally and things are functioning well. No BSOD for about 20 minutes. I will update if I get one. Thanks in the meantime though. This is a great forum for instant help.
My System SpecsSystem Spec
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 Microsoft-Windows-Kernel-Power BSOD Windows 7 issue Please help!




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