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Windows 7: bsod - when shutting down the pc

16 Dec 2010   #1
ntzo

win7 ultimate x86 (x32)
 
 
bsod - when shutting down the pc

my bsod occurs only when i want to shut down the pc (but not every time), and it never occoured while playing games or using the pc, only on shut down. that blue screen last 1 or 2 secs and after that, the pc simply restarts...and i dont have enough time to read that screen.

this is the message i have received after restart

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 82C6495E
BCP3: A1B1BBD4
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\121510-22854-01.dmp
C:\Users\kEEEN\AppData\Local\Temp\WER-40778-0.sysdata.xml
Read our privacy statement online:
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C:\Windows\system32\en-US\erofflps.txt

in the attachment you will find .dmp files and also " WER-40778-0.sysdata.xml" maybe it will be usefull.

i`ve tried myself to solve this problem but i ended ripping my hair off :|( ntkrnlpa.exe : this might be the file which is causing this trouble...but i want also your opinion about this issue and how to fix it... )
os: win7 ultimate x86
most of the drivers are up to date except the sound driver (i `ve installed the last one and the pc failed to start, adn i had to roll back the sistem)
mb, hdd, power suply,cpu are new (i just bought them) if u need their details i can give you.
os age: 2w and up to date
i`ll look forward for you reply.
thank you in advance
ionescu,c


My System SpecsSystem Spec
.
16 Dec 2010   #2
yowanvista

Windows 10 Pro x64
 
 

BSOD caused by a Zone Alarm software
Uninstallit using the removal tool
http://download.zonealarm.com/bin/fr...cpes_clean.exe
My System SpecsSystem Spec
16 Dec 2010   #3
ntzo

win7 ultimate x86 (x32)
 
 

thank you for your kindly reply. i hope this will fix my bsod.

best regards
My System SpecsSystem Spec
.

16 May 2011   #4
RhapsodyOfFire

32 bit Windows 7
 
 

I guess it fixed it?
But if you get unknown error trying to update Windows software you almost certainly have a rootkit known as TDSS which infects the harddrive and have such symptoms.
My System SpecsSystem Spec
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 bsod - when shutting down the pc




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