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Windows 7: Consistent BSODS and Hard Freezes


16 Dec 2010   #1

Windows 7 Home Premium 64-bit
 
 
Consistent BSODS and Hard Freezes

I bought all my computer parts from the same retailer 3 months ago and ever since the computer has been built, it has suffered from a ridiculous array of BSODs and hard freezing. I've managed to get most of them rectified (BIOS not supporting the CPU for one) and have since started getting them slightly less frequently but still the same issues, which are BSODs and hard freezes. When I say hard freezing I mean the entire computer freezes and I can't alt tab or bring up the task manager. I have to physically restart my machine.

Anyway, I figure you may need my parts so here: http://i.imgur.com/0mkyF.jpg (I have not installed the aftermarket cooler yet, figured I'd get the machine working normally first).

I have had a back and forth with the retailer and they initially took my GPU for testing, which came back fine. Then, since the crashes persisted, I sent my motherboard, CPU, GPU (again) and my RAM to them for testing and they claim they were all working fine together there, but sent back new RAM just in case. The problems have persisted.

Initially I was getting all kinds of different BSOD errorcodes but the last two days I've only gotten 116 and 50 errorcodes. I am up for doing anything asked.

Here are the minidumps from the last day, I think I may have accidentally cleared the previous ones by using CCleaner: Minidump.zip - Windows Live

Any help would be amazing. Thanks!

My System SpecsSystem Spec
.

16 Dec 2010   #2

Windows 7 Home Premium 64-bit
 
 

I have the latest drivers for Windows 7 64-bit for the nVidia GTX 460. I have updated my system specs in my profile anyway though.
My System SpecsSystem Spec
16 Dec 2010   #3

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Megadrive View Post
I have the latest drivers for Windows 7 64-bit for the nVidia GTX 460. I have updated my system specs in my profile anyway though.

these were all caused by your video drivers/video card, and sptd.sys

sptd.sys remove it

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads

You can use MagicDisc as an alternative.

Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview


This is a video timeout. The card has been reset, but the reset failed.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Minidump\121710-45583-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: C:\symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`03e18000 PsLoadedModuleList = 0xfffff800`04055e50
Debug session time: Thu Dec 16 08:46:09.824 2010 (GMT-5)
System Uptime: 0 days 0:02:14.260
Loading Kernel Symbols
...............................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80062a84e0, fffff880107a1c88, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+704c88 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80062a84e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880107a1c88, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+704c88
fffff880`107a1c88 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`03014b88 fffff880`04273ef8 : 00000000`00000116 fffffa80`062a84e0 fffff880`107a1c88 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`03014b90 fffff880`04247867 : fffff880`107a1c88 fffffa80`05d59000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`03014bd0 fffff880`04273d07 : fffffa80`ffffd87b ffffffff`fffe7960 fffffa80`062a84e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`03014c80 fffff880`04342ec1 : fffffa80`05e50160 00000000`00000080 00000000`00000000 fffffa80`05d3a410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`03014d00 fffff800`0412cc06 : 00000000`02768349 fffffa80`05d43b60 fffffa80`036dd040 fffffa80`05d43b60 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`03014d40 fffff800`03e66c26 : fffff800`04002e80 fffffa80`05d43b60 fffff800`04010c40 fffff880`0142ba90 : nt!PspSystemThreadStartup+0x5a
fffff880`03014d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+704c88
fffff880`107a1c88 4883ec28        sub     rsp,28h

SYMBOL_NAME:  nvlddmkm+704c88

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c37918e

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
Remove the video driver using these and install the newest version

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

If you are overclocking, or undervolting, running a raid, or anything else nod default, restore it to default.


Ken J
My System SpecsSystem Spec
.


16 Dec 2010   #4

Windows 7 Home Premium 64-bit
 
 

After uninstalling Daemon Tools lite, I ran the SPTD uninstaller but it found no SPTD version. I have removed the nvidia drivers entirely now, and am rebooting and reinstalling now.

edit: thanks for the speedy reply by the way.

edit2: It booted into Windows very slowly, told me it wasn't genuine, then froze and rebooted. I'm letting it reboot into Windows and see what happens. :/

edit3: it froze on the welcome screen and isn't doing anything.
My System SpecsSystem Spec
17 Dec 2010   #5

Windows 7 Home Premium 64-bit
 
 

OK, I have uninstalled the SPTD thing in normal Windows, deleted the graphics drivers using Driver Sweeper in Safe mode, then ran the installer in normal mode. Now Windows freezes on the Welcome screen every single time. Do you have any ideas at all?
My System SpecsSystem Spec
17 Dec 2010   #6

Windows 7 Home Premium 64-bit
 
 

Sorry for the triple post but as soon as I install the graphics card drivers, the computer freezes every single time on the Windows 7 welcome screen. I'm really not sure why.
My System SpecsSystem Spec
17 Dec 2010   #7

Windows 7 Home Premium 64-bit
 
 

Bump.

my computer ran for a good 3 hours on idle with no gaming involved with graphics drivers and no startup programs in msconfig. As soon as I started running the street fighter 4 benchmark, it suffered a hard freeze on the second runthrough.
My System SpecsSystem Spec
19 Dec 2010   #8

Windows 7 Home Premium 64-bit
 
 

Bump, would really love this to be fixed.
My System SpecsSystem Spec
19 Dec 2010   #9

win7
 
 

I had a look at your parts list in the original post. I then went to the ASUS website and downloaded the recommended memory list for your mobo. It does not look like the memory you have is on the manufacturers list of approved memory.....maybe worth looking into for incompatability?
My System SpecsSystem Spec
19 Dec 2010   #10

Windows 7 Home Premium 64-bit
 
 

That could be a very likely thing indeed. I'll cross check this on the site, but for reference what link did you see that information?
My System SpecsSystem Spec
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 Consistent BSODS and Hard Freezes




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