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| 18 Dec 2010 | #1 |
| | BSoD after typing password hey guys, yesterday i was browsing the internet and clicked a particular link. a dialog box popped up claiming that there was some sort of error and i was caught off guard and pressed the ok button. next thing i know the BSOD pops up, but my computer restarted so fast I couldn't get a good look at what it was. While loading after the BIOS screen, my computer had become noticeably slower. After logging on I ended up with a virus which installed the shortcut HDD tools and error messages popped up claming my hard disk and memory were dysfunctional. I was using avast antivirus and in the middle of the scan the BSOD reappeared and the following error showed up: IRQL_NOT_LESS_OR_EQUAL Technical Info: STOP: 0x0000000A (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xFFFFF800038A32B3) And this has been the error message most of the times I restart and attempt to log on. A few times I have also encountered the SYSTEM_SERVICE_EXCEPTION error as follows: STOP: 0x0000003B (0x00000000C0000005, 0xFFFFF80002EDC80C, 0xFFFFF8800982DD80, 0x0000000000000000) I have gone onto safe mode, which is all I can use now, and used malware anti-bytes and avast anti-virus, which have detected several infected files and deleted them. I managed to succesfully log on to the system and wanted to restart and see if it will work as usual and still the BSOD pops up. I followed the instructions on the website and attached the required reports except for the performance monitor reports as the viewer displays: "Error: An error occured while attempting to generate the report. The system cannot find the file specified". I additionaly performed a system scan (sfc /scannow) and attached the report in the zip file (CBS.log). After performing the system scan, it displayed: "Windows Resource Protection found corrupt files but was unable to fix some of them." Any help on this will be much appreciated. Thanks Last edited by rayven1lk; 18 Dec 2010 at 01:07 PM.. Reason: attachment of file |
My System Specs | |
| 18 Dec 2010 | #2 |
| | Hi rayven and welcome to the forum. I can look at your BSOD's; but I suspect you still have the nasty on board. I am going to request that our security Gurus take a look at this thread. I don't see any of them online at the moment. But they will take a look at it. One of the experts said that he does not see any signs of malware, so I looked at your latest four dumps. All point to hardware or hardware related problems and all blame Windows systems drivers, which are very unlikely to be the real cause. I suggest that you uninstall any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads. Select uninstall; do NOT select reinstall. Here is a free alternative CD virtualization program that does not use the sptd.sys driver. Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview You have a number or out of date drivers on your system. Some are XP drivers and really obsolete. Outdated drivers can and do cause BSOD's. Update these drivers through the links provided. Quote: Apfiltr.sys Mon Jun 15 05:03:18 2009 - Alps pointing device. OEM - none at アルプス電気. Try to update this driver from your computer manufacturer or upgrade your pointing device. enecir.sys Wed May 20 02:08:57 2009 - ENE Consumer IR Driver for eHome. OEM - none at HOME_ENE TECHNOLOGY INC.. Try to update this driver through your computer manufacturer's website. If there is no driver update, rename this driver. See Note below. hamachi.sys Wed Aug 15 19:05:08 2007 - LogMeIn Hamachi Virtual Network interface driver. https://secure.logmein.com/US/support/hamachi2/. Uninstall LogMeIn. int15_64.sys Mon Apr 03 03:55:10 2006 - Acer Empowering Technology. Gateway Support - Drivers, Software and Firmware Updates. Unistall this utility. It is obsolete. ksaud.sys Thu Jun 04 05:52:52 2009 - Creative Sound Blaster USB Audio driver. Creative Worldwide Support. Update this driver. psdfilter.sys Mon Feb 18 08:51:32 2008 - Acer eDataSecurity Management PSD Filter Driver by HiTRUST. Gateway Support - Drivers, Software and Firmware Updates. Update this driver or uninstall the software. It is obsolete. PSDNServ.sys Mon Feb 18 08:51:40 2008 - Acer eDataSecurity Management PSD Named Pipe Driver by HiTRUST. Gateway Support - Drivers, Software and Firmware Updates. See above PSDVdisk.sys Mon Feb 18 08:51:49 2008 - Acer eDataSecurity Management PSD Virtual Disk Driver by Egis Incorporated. Gateway Support - Drivers, Software and Firmware Updates. See above. Code: Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c50000 PsLoadedModuleList = 0xfffff800`02e8de50
Debug session time: Sat Dec 18 11:44:35.888 2010 (GMT-5)
System Uptime: 0 days 0:00:51.388
Loading Kernel Symbols
...............................................................
............................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck A, {8, 2, 0, fffff80002c9cd29}
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000008, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002c9cd29, address which referenced memory
Debugging Details:
------------------
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ef80e0
0000000000000008
CURRENT_IRQL: 2
FAULTING_IP:
nt!KiInsertQueueApc+1e9
fffff800`02c9cd29 488b5108 mov rdx,qword ptr [rcx+8]
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xA
PROCESS_NAME: System
TRAP_FRAME: fffff88001e1b650 -- (.trap 0xfffff88001e1b650)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=fffffa80052ac568 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002c9cd29 rsp=fffff88001e1b7e0 rbp=fffff880009ef180
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
nt!KiInsertQueueApc+0x1e9:
fffff800`02c9cd29 488b5108 mov rdx,qword ptr [rcx+8] ds:00000000`00000008=????????????????
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff80002cbfca9 to fffff80002cc0740
STACK_TEXT:
fffff880`01e1b508 fffff800`02cbfca9 : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`01e1b510 fffff800`02cbe920 : fffffa80`04b63970 fffffa80`052be180 00000000`00000cdd fffff880`015873e2 : nt!KiBugCheckDispatch+0x69
fffff880`01e1b650 fffff800`02c9cd29 : fffff880`009ef180 fffffa80`052ac501 00000000`00000000 00000000`00000002 : nt!KiPageFault+0x260
fffff880`01e1b7e0 fffff800`02c9ffec : fffffa80`052be180 00000000`00000002 00000000`00000000 fffffa80`052ac568 : nt!KiInsertQueueApc+0x1e9
fffff880`01e1b810 fffff800`02cc355b : 00000000`00000000 00000000`a000000c 00000000`00000000 00000000`00000000 : nt!KeInsertQueueApc+0x80
fffff880`01e1b870 fffff880`00dbb41a : 00000000`00000000 00000000`00000001 fffffa80`04f8fb80 00000000`00000000 : nt!IopfCompleteRequest+0xbdb
fffff880`01e1b950 fffff880`00dbb242 : fffffa80`04f8fb80 00000000`00000000 00000000`00000001 fffffa80`04a487d0 : ataport!IdeCompleteScsiIrp+0x62
fffff880`01e1b980 fffff880`00db5e32 : 00000000`00000002 00000000`00000000 fffffa80`051c1010 fffff800`02cc355b : ataport!IdeCommonCrbCompletion+0x5a
fffff880`01e1b9b0 fffff880`00dbe7ed : fffffa80`04a2e1a0 fffffa80`04f8fb80 00000000`00000000 00000000`00000008 : ataport!IdeTranslateCompletedRequest+0x236
fffff880`01e1bae0 fffff880`00dbe0ec : fffffa80`04a2e1a0 00000000`00000000 fffffa80`04a2e1a0 00000000`00000000 : ataport!IdeProcessCompletedRequests+0x4d5
fffff880`01e1bc10 fffff800`02ccbbfc : fffff880`009ef180 fffff800`02dca26e fffffa80`04a2e050 fffffa80`04a2e118 : ataport!IdePortCompletionDpc+0x1a8
fffff880`01e1bcd0 fffff800`02cc8eea : fffff880`009ef180 fffff880`009f9f40 00000000`00000000 fffff880`00dbdf44 : nt!KiRetireDpcList+0x1bc
fffff880`01e1bd80 00000000`00000000 : fffff880`01e1c000 fffff880`01e16000 fffff880`01e1bd40 00000000`00000000 : nt!KiIdleLoop+0x5a
STACK_COMMAND: kb
FOLLOWUP_IP:
ataport!IdeCompleteScsiIrp+62
fffff880`00dbb41a 8bc3 mov eax,ebx
SYMBOL_STACK_INDEX: 6
SYMBOL_NAME: ataport!IdeCompleteScsiIrp+62
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: ataport
IMAGE_NAME: ataport.SYS
DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc118
FAILURE_BUCKET_ID: X64_0xA_ataport!IdeCompleteScsiIrp+62
BUCKET_ID: X64_0xA_ataport!IdeCompleteScsiIrp+62
Followup: MachineOwner
---------
Debug session time: Sat Dec 18 04:17:48.892 2010 (GMT-5)
System Uptime: 0 days 0:02:59.874
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff8000388180c, fffff8800a790d80, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8000388180c, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800a790d80, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
nt!ObfDereferenceObject+2c
fffff800`0388180c f0480fc11f lock xadd qword ptr [rdi],rbx
CONTEXT: fffff8800a790d80 -- (.cxr 0xfffff8800a790d80)
rax=fffffa800520b0b0 rbx=ffffffffffffffff rcx=0000000000000030
rdx=fffffa8006dfd6e1 rsi=0000000000000030 rdi=0000000000000000
rip=fffff8000388180c rsp=fffff8800a791750 rbp=fffff8a00a02db80
r8=fffffa8006dfd6e0 r9=fffff880009ef180 r10=fffffa8003d48a20
r11=fffffa80078c4580 r12=0000000000000000 r13=0000000000000000
r14=fffffa800519bc00 r15=fffff8a00a02db80
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
nt!ObfDereferenceObject+0x2c:
fffff800`0388180c f0480fc11f lock xadd qword ptr [rdi],rbx ds:002b:00000000`00000000=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: taskhost.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff8000388180c
STACK_TEXT:
fffff880`0a7904b8 fffff800`0387bca9 : 00000000`0000003b 00000000`c0000005 fffff800`0388180c fffff880`0a790d80 : nt!KeBugCheckEx
fffff880`0a7904c0 fffff800`0387b5fc : fffff880`0a791518 fffff880`0a790d80 00000000`00000000 fffff800`038aac90 : nt!KiBugCheckDispatch+0x69
fffff880`0a790600 fffff800`038a240d : fffff800`03a87b4c fffff800`039cbb2c fffff800`0380c000 fffff880`0a791518 : nt!KiSystemServiceHandler+0x7c
fffff880`0a790640 fffff800`038a9a90 : fffff800`039cc1a0 fffff880`0a7906b8 fffff880`0a791518 fffff800`0380c000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`0a790670 fffff800`038b69ef : fffff880`0a791518 fffff880`0a790d80 fffff880`00000000 00000000`00000004 : nt!RtlDispatchException+0x410
fffff880`0a790d50 fffff800`0387bd82 : fffff880`0a791518 ffffffff`ffffffff fffff880`0a7915c0 00000000`00000030 : nt!KiDispatchException+0x16f
fffff880`0a7913e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiExceptionDispatch+0xc2
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!KiSystemServiceHandler+7c
fffff800`0387b5fc b801000000 mov eax,1
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: nt!KiSystemServiceHandler+7c
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4c1c44a9
FAILURE_BUCKET_ID: X64_0x3B_nt!KiSystemServiceHandler+7c
BUCKET_ID: X64_0x3B_nt!KiSystemServiceHandler+7c
Followup: MachineOwner
---------
0: kd> lmtsmn
start end module name
fffff880`03e1c000 fffff880`03e61000 ab7ch0w1 ab7ch0w1.SYS Tue Jul 14 17:12:55 2009 (4A5CF4D7)
fffff880`0102f000 fffff880`01086000 ACPI ACPI.sys Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`02d52000 fffff880`02ddc000 afd afd.sys Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`03d20000 fffff880`03d36000 AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`04a86000 fffff880`04ba8000 agrsm64 agrsm64.sys Mon Nov 10 10:01:35 2008 (49184CCF)
fffff880`00e1b000 fffff880`00e26000 amdxata amdxata.sys Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`045b4000 fffff880`045f6000 Apfiltr Apfiltr.sys Mon Jun 15 05:03:18 2009 (4A360E56)
fffff880`063a6000 fffff880`063af000 aswFsBlk aswFsBlk.sys Tue Nov 24 18:50:04 2009 (4B0C712C)
fffff880`0638c000 fffff880`063a6000 aswMonFlt aswMonFlt.sys Tue Nov 24 18:49:55 2009 (4B0C7123)
fffff880`02ddc000 fffff880`02de5000 aswRdr aswRdr.SYS Tue Nov 24 18:48:59 2009 (4B0C70EB)
fffff880`03ab2000 fffff880`03ace000 aswSP aswSP.SYS Tue Nov 24 18:50:24 2009 (4B0C7140)
fffff880`02d42000 fffff880`02d52000 aswTdi aswTdi.SYS Tue Nov 24 18:49:09 2009 (4B0C70F5)
fffff880`00fc8000 fffff880`00fd1000 atapi atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00fd1000 fffff880`00ffb000 ataport ataport.SYS Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`038b8000 fffff880`0396d000 ATSwpWDF ATSwpWDF.sys Tue Nov 24 09:00:40 2009 (4B0BE708)
fffff880`011f2000 fffff880`011fe000 BATTC BATTC.SYS Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`02c96000 fffff880`02c9d000 Beep Beep.SYS Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`03aa1000 fffff880`03ab2000 blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`07b2d000 fffff880`07b4b000 bowser bowser.sys Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff960`00610000 fffff960`00637000 cdd cdd.dll unavailable (00000000)
fffff880`02c63000 fffff880`02c8d000 cdrom cdrom.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00cd7000 fffff880`00d97000 CI CI.dll Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`013ac000 fffff880`013dc000 CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00c79000 fffff880`00cd7000 CLFS CLFS.SYS Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`04582000 fffff880`04586500 CmBatt CmBatt.sys Mon Jul 13 19:31:03 2009 (4A5BC3B7)
fffff880`014c3000 fffff880`01536000 cng cng.sys Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`011e9000 fffff880`011f2000 compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`03d10000 fffff880`03d20000 CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`06f54000 fffff880`06f62000 crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`03a00000 fffff880`03a83000 csc csc.sys Mon Jul 13 19:24:26 2009 (4A5BC22A)
fffff880`03a83000 fffff880`03aa1000 dfsc dfsc.sys Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`03bcf000 fffff880`03bde000 discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`015d7000 fffff880`015ed000 disk disk.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`06ef6000 fffff880`06f18000 drmk drmk.sys Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`06f62000 fffff880`06f6e000 dump_dumpata dump_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`06f79000 fffff880`06f8c000 dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`06f6e000 fffff880`06f79000 dump_msahci dump_msahci.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`06f48000 fffff880`06f54000 Dxapi Dxapi.sys Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`10aa8000 fffff880`10b9c000 dxgkrnl dxgkrnl.sys Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`10b9c000 fffff880`10be2000 dxgmms1 dxgmms1.sys Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`03cf3000 fffff880`03d10000 enecir enecir.sys Wed May 20 02:08:57 2009 (4A139E79)
fffff880`00e26000 fffff880`00e3a000 fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`00d97000 fffff880`00de3000 fltmgr fltmgr.sys Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`01547000 fffff880`01551000 Fs_Rec Fs_Rec.sys Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01400000 fffff880`0143a000 fvevol fvevol.sys Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`0168b000 fffff880`016d5000 fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff880`03e0f000 fffff880`03e1c000 GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
fffff800`03de8000 fffff800`03e31000 hal hal.dll Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`03deb000 fffff880`03df6000 hamachi hamachi.sys Wed Aug 15 19:05:08 2007 (46C386A4)
fffff880`03ccf000 fffff880`03cf3000 HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`06339000 fffff880`06352000 HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`06352000 fffff880`0635a080 HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`0632b000 fffff880`06339000 hidusb hidusb.sys Mon Jul 13 20:06:22 2009 (4A5BCBFE)
fffff880`07a65000 fffff880`07b2d000 HTTP HTTP.sys Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`016d5000 fffff880`016de000 hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`04587000 fffff880`045a5000 i8042prt i8042prt.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`07a23000 fffff880`07a3a000 int15_64 int15_64.sys Mon Apr 03 03:55:10 2006 (4430D4DE)
fffff880`03ace000 fffff880`03ae4000 intelppm intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`0455b000 fffff880`04582000 jmcr jmcr.sys Tue Sep 22 22:24:55 2009 (4AB986F7)
fffff880`045a5000 fffff880`045b4000 kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`0635b000 fffff880`06369000 kbdhid kbdhid.sys Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff800`00bc5000 fffff800`00bc8000 kdcom kdcom.dll Tue Nov 30 09:40:39 2010 (4CF50CE7)
fffff880`03c0d000 fffff880`03c50000 ks ks.sys Wed Mar 03 23:32:25 2010 (4B8F37D9)
fffff880`0623a000 fffff880`0632a380 ksaud ksaud.sys Thu Jun 04 05:52:52 2009 (4A279974)
fffff880`014a9000 fffff880`014c3000 ksecdd ksecdd.sys Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01660000 fffff880`0168b000 ksecpkg ksecpkg.sys Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`06f18000 fffff880`06f1d200 ksthunk ksthunk.sys Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`063d0000 fffff880`063e5000 lltdio lltdio.sys Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`06369000 fffff880`0638c000 luafv luafv.sys Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00c21000 fffff880`00c65000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`06f20000 fffff880`06f2f000 modem modem.sys Mon Jul 13 20:10:48 2009 (4A5BCD08)
fffff880`06f8c000 fffff880`06f9a000 monitor monitor.sys Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`03e00000 fffff880`03e0f000 mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`00fae000 fffff880`00fc8000 mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`07b4b000 fffff880`07b63000 mpsdrv mpsdrv.sys Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`07b63000 fffff880`07b90000 mrxsmb mrxsmb.sys Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`07b90000 fffff880`07bde000 mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`07a00000 fffff880`07a23000 mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`00e00000 fffff880`00e0b000 msahci msahci.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`02cfb000 fffff880`02d06000 Msfs Msfs.SYS Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01086000 fffff880`01090000 msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`0144b000 fffff880`014a9000 msrpc msrpc.sys Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`03bc4000 fffff880`03bcf000 mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`017ed000 fffff880`017ff000 mup mup.sys Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`016e3000 fffff880`017d5000 ndis ndis.sys Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`03d5a000 fffff880`03d66000 ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`063e5000 fffff880`063f8000 ndisuio ndisuio.sys Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`03d66000 fffff880`03d95000 ndiswan ndiswan.sys Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`04a71000 fffff880`04a86000 NDProxy NDProxy.SYS Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`03b29000 fffff880`03b38000 netbios netbios.sys Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`02c00000 fffff880`02c45000 netbt netbt.sys Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01600000 fffff880`01660000 NETIO NETIO.SYS Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`03e62000 fffff880`0450f000 NETw5s64 NETw5s64.sys Tue Sep 15 15:40:39 2009 (4AAFEDB7)
fffff880`02d06000 fffff880`02d17000 Npfs Npfs.SYS Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`03bb8000 fffff880`03bc4000 nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`0380c000 fffff800`03de8000 nt ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`01209000 fffff880`013ac000 Ntfs Ntfs.sys Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`02c8d000 fffff880`02c96000 Null Null.SYS Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`10aa6000 fffff880`10aa7180 nvBridge nvBridge.kmd Mon Jun 07 18:07:11 2010 (4C0D6D8F)
fffff880`06f2f000 fffff880`06f48000 nvhda64v nvhda64v.sys Thu Jan 28 09:24:54 2010 (4B619E36)
fffff880`0fe38000 fffff880`10aa5c80 nvlddmkm nvlddmkm.sys Mon Jun 07 18:16:55 2010 (4C0D6FD7)
fffff880`03800000 fffff880`03853000 nwifi nwifi.sys Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`03aed000 fffff880`03b13000 pacer pacer.sys Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`0109d000 fffff880`010b2000 partmgr partmgr.sys Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00f0a000 fffff880`00f3d000 pci pci.sys Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00e0b000 fffff880`00e1b000 PCIIDEX PCIIDEX.SYS Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`01536000 fffff880`01547000 pcw pcw.sys Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`09803000 fffff880`098a9000 peauth peauth.sys Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`06eb9000 fffff880`06ef6000 portcls portcls.sys Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00e3a000 fffff880`00e43000 psdfilter psdfilter.sys Mon Feb 18 08:51:32 2008 (47B98D64)
fffff880`098a9000 fffff880`098b2000 PSDNServ PSDNServ.sys Mon Feb 18 08:51:40 2008 (47B98D6C)
fffff880`098b2000 fffff880`098c5000 PSDVdisk PSDVdisk.sys Mon Feb 18 08:51:49 2008 (47B98D75)
fffff880`00c65000 fffff880`00c79000 PSHED PSHED.dll Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`03d36000 fffff880`03d5a000 rasl2tp rasl2tp.sys Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`03d95000 fffff880`03db0000 raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`03db0000 fffff880`03dd1000 raspptp raspptp.sys Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`03dd1000 fffff880`03deb000 rassstp rassstp.sys Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`03b67000 fffff880`03bb8000 rdbss rdbss.sys Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`03c00000 fffff880`03c0b000 rdpbus rdpbus.sys Mon Jul 13 20:17:46 2009 (4A5BCEAA)
fffff880`02ce0000 fffff880`02ce9000 RDPCDD RDPCDD.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`02ce9000 fffff880`02cf2000 rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`02cf2000 fffff880`02cfb000 rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`0159d000 fffff880`015d7000 rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`06200000 fffff880`06218000 rspndr rspndr.sys Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`0451c000 fffff880`0455b000 Rt64win7 Rt64win7.sys Thu Aug 20 12:05:06 2009 (4A8D7432)
fffff880`06c7f000 fffff880`06eb8080 RTKVHD64 RTKVHD64.sys Tue Apr 06 06:17:30 2010 (4BBB0A3A)
fffff880`01000000 fffff880`0102f000 SCSIPORT SCSIPORT.SYS Mon Jul 13 20:01:04 2009 (4A5BCAC0)
fffff880`098c5000 fffff880`098d0000 secdrv secdrv.SYS Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`017e5000 fffff880`017ed000 spldr spldr.sys Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`0990f000 fffff880`09980000 spsys spsys.sys Mon May 11 13:20:58 2009 (4A085E7A)
fffff880`010ba000 fffff880`011e0000 sptd sptd.sys Sun Oct 11 16:55:14 2009 (4AD24632)
fffff880`0a0a3000 fffff880`0a139000 srv srv.sys Thu Aug 26 23:38:00 2010 (4C773318)
fffff880`09980000 fffff880`099e7000 srv2 srv2.sys Thu Aug 26 23:37:46 2010 (4C77330A)
fffff880`098d0000 fffff880`098fd000 srvnet srvnet.sys Thu Aug 26 23:37:24 2010 (4C7732F4)
fffff880`03c0b000 fffff880`03c0c480 swenum swenum.sys Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`01801000 fffff880`019fe000 tcpip tcpip.sys Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`098fd000 fffff880`0990f000 tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`02d35000 fffff880`02d42000 TDI TDI.SYS Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`02d17000 fffff880`02d35000 tdx tdx.sys Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`03b53000 fffff880`03b67000 termdd termdd.sys Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`00590000 fffff960`0059a000 TSDDD TSDDD.dll Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`03c50000 fffff880`03c62000 umbus umbus.sys Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`0396d000 fffff880`0398a000 usbccgp usbccgp.sys Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`06f1e000 fffff880`06f1ff00 USBD USBD.SYS Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`03cbe000 fffff880`03ccf000 usbehci usbehci.sys Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`04a17000 fffff880`04a71000 usbhub usbhub.sys Mon Jul 13 20:07:09 2009 (4A5BCC2D)
fffff880`03c68000 fffff880`03cbe000 USBPORT USBPORT.SYS Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`10be2000 fffff880`10bef000 usbuhci usbuhci.sys Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`0398a000 fffff880`039b7200 usbvideo usbvideo.sys Wed Mar 03 23:40:57 2010 (4B8F39D9)
fffff880`01090000 fffff880`0109d000 vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`02c9d000 fffff880`02cab000 vga vga.sys Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`02cab000 fffff880`02cd0000 VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`017d5000 fffff880`017e5000 vmstorfl vmstorfl.sys Mon Jul 13 19:42:54 2009 (4A5BC67E)
fffff880`00f3d000 fffff880`00f52000 volmgr volmgr.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00f52000 fffff880`00fae000 volmgrx volmgrx.sys Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`01551000 fffff880`0159d000 volsnap volsnap.sys Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`0450f000 fffff880`0451c000 vwifibus vwifibus.sys Mon Jul 13 20:07:21 2009 (4A5BCC39)
fffff880`03b13000 fffff880`03b29000 vwififlt vwififlt.sys Mon Jul 13 20:07:22 2009 (4A5BCC3A)
fffff880`06218000 fffff880`06222000 vwifimp vwifimp.sys Mon Jul 13 20:07:28 2009 (4A5BCC40)
fffff880`03b38000 fffff880`03b53000 wanarp wanarp.sys Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`02cd0000 fffff880`02ce0000 watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e57000 fffff880`00efb000 Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00efb000 fffff880`00f0a000 WDFLDR WDFLDR.SYS Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`02c45000 fffff880`02c4e000 wfplwf wfplwf.sys Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`00070000 fffff960`0037f000 win32k win32k.sys Tue Aug 31 22:58:04 2010 (4C7DC13C)
fffff880`045f6000 fffff880`045ff000 wmiacpi wmiacpi.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`011e0000 fffff880`011e9000 WMILIB WMILIB.SYS Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`063af000 fffff880`063d0000 WudfPf WudfPf.sys Mon Jul 13 20:05:37 2009 (4A5BCBD1)
Unloaded modules:
fffff880`015ed000 fffff880`015fb000 crashdmp.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
fffff880`0143a000 fffff880`01446000 dump_pciidex
Timestamp: unavailable (00000000)
Checksum: 00000000
fffff880`013dc000 fffff880`013e7000 dump_msahci.
Timestamp: unavailable (00000000)
Checksum: 00000000
fffff880`013e7000 fffff880`013fa000 dump_dumpfve
Timestamp: unavailable (00000000)
Checksum: 00000000 Last edited by CarlTR6; 18 Dec 2010 at 03:53 PM.. |
| My System Specs |
| 18 Dec 2010 | #3 |
| | hey carl, thanks for your reply. I do happen to use DAEMON tools lite and I uninstalled it from my system. I then proceeded to uninstall Hamachi succesfully and went onto uninstalling Acer Empowering Technology when the same BSoD showed up and the computer restarted at which point it would no longer even launch safe mode. The error is: STOP: 0x00000024. What can be done from this point? |
| My System Specs |
| . |
| |
| 18 Dec 2010 | #4 |
| | Boot into System Repair with a Win 7 Repair Disk. Use System Repair and it should repair booting problems. System Repair Disc - Create |
| My System Specs |
| 19 Dec 2010 | #5 |
| | hey dean, thanks a lot for the link, i did manage to get back onto safe mode, however the problem still remains and carl i followed your suggestions, some of which could not work because the updates would need to be installed on normal windows mode. however i am unsure why you reffered me to the gateway website for the last 3 applications you listed. I did look at the gateway and acer websites and they do not have any updates for these programes. Do you suggest just uninstalling them? I also want to ask about the consumer IR driver, the one on the acer website is already the latest version, however your instructions said to rename the driver, I'm not sure how to go about that. I got a new BSoD error (0x0000001E) as well, which I attached along with the new error reports. |
| My System Specs |
| 19 Dec 2010 | #6 |
| | Hi, Ray. If there are no updates for the three PSD*.sys drivers, they are obsolete. Uninstall the software. If you are not sure what they belong to, rename them. Create a restore point, using Windows Explorer, navigate to C:\Windows\System32\Drivers, locate the driver files, and rename them from .sys to .old. Reboot and the drivers will not load. This will break whatever software or hardware these drivers are associated with. However, looking at your latest dumps, I no longer see these drivers listed. Since there is no update for the IR driver, it, too, is obsolete. You can uninstall the device through Device Manager and rename rename the driver as described above. Your dump, error code A, shows sptd.sys was involved in the crash. The dump, error code 1E, shows sptd.sys and enecir.sys (IR driver) were involved in the crash. Uninstall sptd.sys as explained in my post above and rename enecir.sys. Let's see if this improves the stability of your system. Code: Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02e67000 PsLoadedModuleList = 0xfffff800`030a4e50
Debug session time: Sat Dec 18 23:11:25.017 2010 (GMT-5)
System Uptime: 0 days 0:00:49.015
Loading Kernel Symbols
...............................................................
................................................................
........................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck A, {d800000008, 2, 0, fffff80002eb3d29}
Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 000000d800000008, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002eb3d29, address which referenced memory
Debugging Details:
------------------
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff8000310f0e0
000000d800000008
CURRENT_IRQL: 2
FAULTING_IP:
nt!KiInsertQueueApc+1e9
fffff800`02eb3d29 488b5108 mov rdx,qword ptr [rcx+8]
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xA
PROCESS_NAME: System
TRAP_FRAME: fffff88002f1b5b0 -- (.trap 0xfffff88002f1b5b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=000000d800000000
rdx=fffffa8007041088 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002eb3d29 rsp=fffff88002f1b740 rbp=fffff880009ef180
r8=0000000000000000 r9=000000d800000000 r10=0000000000000000
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na po nc
nt!KiInsertQueueApc+0x1e9:
fffff800`02eb3d29 488b5108 mov rdx,qword ptr [rcx+8] ds:0008:000000d8`00000008=????????????????
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff80002ed6ca9 to fffff80002ed7740
STACK_TEXT:
fffff880`02f1b468 fffff800`02ed6ca9 : 00000000`0000000a 000000d8`00000008 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`02f1b470 fffff800`02ed5920 : fffffa80`04d9e810 fffffa80`071cf060 00000000`00000002 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`02f1b5b0 fffff800`02eb3d29 : fffffa80`04cd8010 fffff880`01201947 fffffa80`05fe4900 fffff880`01048701 : nt!KiPageFault+0x260
fffff880`02f1b740 fffff800`02eb6fec : fffffa80`071cf060 00000000`00000002 00000000`00000000 fffffa80`07041088 : nt!KiInsertQueueApc+0x1e9
fffff880`02f1b770 fffff800`02eda55b : 00000000`00000000 00000000`a000000c 00000000`00000000 00000000`00000000 : nt!KeInsertQueueApc+0x80
fffff880`02f1b7d0 fffff880`00e7f41a : 00000000`00000000 00000000`00000001 fffffa80`07108b80 00000000`00000000 : nt!IopfCompleteRequest+0xbdb
fffff880`02f1b8b0 fffff880`00e7f242 : fffffa80`07108b80 00000000`00000000 fffffa80`06a737a0 fffff880`0fe0c47f : ataport!IdeCompleteScsiIrp+0x62
fffff880`02f1b8e0 fffff880`00e79e32 : 00000000`00000002 00000000`00000000 fffff800`02ee3b25 fffff880`02f1b878 : ataport!IdeCommonCrbCompletion+0x5a
fffff880`02f1b910 fffff880`00e827ed : fffffa80`04b311a0 fffffa80`07108b80 00000000`00000000 00000000`00000000 : ataport!IdeTranslateCompletedRequest+0x236
fffff880`02f1ba40 fffff880`00e820ec : fffffa80`04b311a0 00000000`00000000 fffffa80`04b311a0 00000000`00000000 : ataport!IdeProcessCompletedRequests+0x4d5
fffff880`02f1bb70 fffff880`0104c4ce : fffffa80`049cc000 00000000`00000000 fffffa80`04b31050 fffffa80`049cc750 : ataport!IdePortCompletionDpc+0x1a8
fffff880`02f1bc30 fffffa80`049cc000 : 00000000`00000000 fffffa80`04b31050 fffffa80`049cc750 fffffa80`03cec086 : sptd+0x424ce
fffff880`02f1bc38 00000000`00000000 : fffffa80`04b31050 fffffa80`049cc750 fffffa80`03cec086 01cb9f32`0003800e : 0xfffffa80`049cc000
STACK_COMMAND: kb
FOLLOWUP_IP:
ataport!IdeCompleteScsiIrp+62
fffff880`00e7f41a 8bc3 mov eax,ebx
SYMBOL_STACK_INDEX: 6
SYMBOL_NAME: ataport!IdeCompleteScsiIrp+62
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: ataport
IMAGE_NAME: ataport.SYS
DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc118
FAILURE_BUCKET_ID: X64_0xA_ataport!IdeCompleteScsiIrp+62
BUCKET_ID: X64_0xA_ataport!IdeCompleteScsiIrp+62
Followup: MachineOwner
---------
1: kd> lmtsmn
start end module name
fffff880`01168000 fffff880`011bf000 ACPI ACPI.sys Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`02c00000 fffff880`02c8a000 afd afd.sys Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`0441d000 fffff880`04433000 AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`07243000 fffff880`07365000 agrsm64 agrsm64.sys Mon Nov 10 10:01:35 2008 (49184CCF)
fffff880`00fbb000 fffff880`00fc6000 amdxata amdxata.sys Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`04357000 fffff880`04399000 Apfiltr Apfiltr.sys Mon Jun 15 05:03:18 2009 (4A360E56)
fffff880`07238000 fffff880`07241000 aswFsBlk aswFsBlk.sys Tue Nov 24 18:50:04 2009 (4B0C712C)
fffff880`06cd2000 fffff880`06cec000 aswMonFlt aswMonFlt.sys Tue Nov 24 18:49:55 2009 (4B0C7123)
fffff880`02c8a000 fffff880`02c93000 aswRdr aswRdr.SYS Tue Nov 24 18:48:59 2009 (4B0C70EB)
fffff880`03bb8000 fffff880`03bd4000 aswSP aswSP.SYS Tue Nov 24 18:50:24 2009 (4B0C7140)
fffff880`02d76000 fffff880`02d86000 aswTdi aswTdi.SYS Tue Nov 24 18:49:09 2009 (4B0C70F5)
fffff880`01000000 fffff880`01009000 atapi atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00e76000 fffff880`00ea0000 ataport ataport.SYS Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`06c00000 fffff880`06cb5000 ATSwpWDF ATSwpWDF.sys Tue Nov 24 09:00:40 2009 (4B0BE708)
fffff880`011f4000 fffff880`01200000 BATTC BATTC.SYS Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`017f9000 fffff880`01800000 Beep Beep.SYS Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`03ba7000 fffff880`03bb8000 blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff960`00720000 fffff960`00747000 cdd cdd.dll unavailable (00000000)
fffff880`00dc8000 fffff880`00df2000 cdrom cdrom.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00d08000 fffff880`00dc8000 CI CI.dll Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`04538000 fffff880`0454a000 circlass circlass.sys Mon Jul 13 20:06:34 2009 (4A5BCC0A)
fffff880`01200000 fffff880`01230000 CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00caa000 fffff880`00d08000 CLFS CLFS.SYS Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`04325000 fffff880`04329500 CmBatt CmBatt.sys Mon Jul 13 19:31:03 2009 (4A5BC3B7)
fffff880`01512000 fffff880`01585000 cng cng.sys Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`011eb000 fffff880`011f4000 compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`043db000 fffff880`043eb000 CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`073e9000 fffff880`073f7000 crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`03b06000 fffff880`03b89000 csc csc.sys Mon Jul 13 19:24:26 2009 (4A5BC22A)
fffff880`03b89000 fffff880`03ba7000 dfsc dfsc.sys Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`03af7000 fffff880`03b06000 discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`0147d000 fffff880`01493000 disk disk.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`06f70000 fffff880`06f92000 drmk drmk.sys Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`07200000 fffff880`0720c000 dump_dumpata dump_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`07217000 fffff880`0722a000 dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`0720c000 fffff880`07217000 dump_msahci dump_msahci.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`073dd000 fffff880`073e9000 Dxapi Dxapi.sys Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`10ac9000 fffff880`10bbd000 dxgkrnl dxgkrnl.sys Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`0fe00000 fffff880`0fe46000 dxgmms1 dxgmms1.sys Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`043be000 fffff880`043db000 enecir enecir.sys Wed May 20 02:08:57 2009 (4A139E79)
fffff880`00fc6000 fffff880`00fda000 fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`00c00000 fffff880`00c4c000 fltmgr fltmgr.sys Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`01596000 fffff880`015a0000 Fs_Rec Fs_Rec.sys Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01443000 fffff880`0147d000 fvevol fvevol.sys Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`01600000 fffff880`0164a000 fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff880`043a8000 fffff880`043b5000 GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
fffff800`02e1e000 fffff800`02e67000 hal hal.dll Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`10bce000 fffff880`10bf2000 HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`073a0000 fffff880`073b9000 HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`0738f000 fffff880`073a0000 hidir hidir.sys Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`073b9000 fffff880`073c1080 HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`076a4000 fffff880`0776c000 HTTP HTTP.sys Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`0143a000 fffff880`01443000 hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`0432a000 fffff880`04348000 i8042prt i8042prt.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`03a00000 fffff880`03a16000 intelppm intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`042fe000 fffff880`04325000 jmcr jmcr.sys Tue Sep 22 22:24:55 2009 (4AB986F7)
fffff880`04348000 fffff880`04357000 kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`073c2000 fffff880`073d0000 kbdhid kbdhid.sys Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff800`00bce000 fffff800`00bd1000 kdcom kdcom.dll Tue Nov 30 09:40:39 2010 (4CF50CE7)
fffff880`044f5000 fffff880`04538000 ks ks.sys Wed Mar 03 23:32:25 2010 (4B8F37D9)
fffff880`014f8000 fffff880`01512000 ksecdd ksecdd.sys Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`017a4000 fffff880`017cf000 ksecpkg ksecpkg.sys Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`06f92000 fffff880`06f97200 ksthunk ksthunk.sys Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`06fe9000 fffff880`06ffe000 lltdio lltdio.sys Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`06fc6000 fffff880`06fe9000 luafv luafv.sys Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00c52000 fffff880`00c96000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`07367000 fffff880`07376000 modem modem.sys Mon Jul 13 20:10:48 2009 (4A5BCD08)
fffff880`0722a000 fffff880`07238000 monitor monitor.sys Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`04399000 fffff880`043a8000 mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`073d0000 fffff880`073dd000 mouhid mouhid.sys Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`00e5c000 fffff880`00e76000 mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00ea0000 fffff880`00eab000 msahci msahci.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`02d2f000 fffff880`02d3a000 Msfs Msfs.SYS Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`011bf000 fffff880`011c9000 msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`0149a000 fffff880`014f8000 msrpc msrpc.sys Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`03aec000 fffff880`03af7000 mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`017e7000 fffff880`017f9000 mup mup.sys Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`01652000 fffff880`01744000 ndis ndis.sys Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`04457000 fffff880`04463000 ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`0766f000 fffff880`07682000 ndisuio ndisuio.sys Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`04463000 fffff880`04492000 ndiswan ndiswan.sys Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`045b6000 fffff880`045cb000 NDProxy NDProxy.SYS Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`02dcb000 fffff880`02dda000 netbios netbios.sys Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`02c93000 fffff880`02cd8000 netbt netbt.sys Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01744000 fffff880`017a4000 NETIO NETIO.SYS Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`03c05000 fffff880`042b2000 NETw5s64 NETw5s64.sys Tue Sep 15 15:40:39 2009 (4AAFEDB7)
fffff880`02d3a000 fffff880`02d4b000 Npfs Npfs.SYS Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`03ae0000 fffff880`03aec000 nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02e67000 fffff800`03443000 nt ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`0123f000 fffff880`013e2000 Ntfs Ntfs.sys Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`00fe3000 fffff880`00fec000 Null Null.SYS Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`10ac7000 fffff880`10ac8180 nvBridge nvBridge.kmd Mon Jun 07 18:07:11 2010 (4C0D6D8F)
fffff880`07376000 fffff880`0738f000 nvhda64v nvhda64v.sys Thu Jan 28 09:24:54 2010 (4B619E36)
fffff880`0fe59000 fffff880`10ac6c80 nvlddmkm nvlddmkm.sys Mon Jun 07 18:16:55 2010 (4C0D6FD7)
fffff880`0761c000 fffff880`0766f000 nwifi nwifi.sys Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`02d8f000 fffff880`02db5000 pacer pacer.sys Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`011d6000 fffff880`011eb000 partmgr partmgr.sys Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00f73000 fffff880`00fa6000 pci pci.sys Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00eab000 fffff880`00ebb000 PCIIDEX PCIIDEX.SYS Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`01585000 fffff880`01596000 pcw pcw.sys Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`06f33000 fffff880`06f70000 portcls portcls.sys Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00fda000 fffff880`00fe3000 psdfilter psdfilter.sys Mon Feb 18 08:51:32 2008 (47B98D64)
fffff880`00c96000 fffff880`00caa000 PSHED PSHED.dll Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`04433000 fffff880`04457000 rasl2tp rasl2tp.sys Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`04492000 fffff880`044ad000 raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`044ad000 fffff880`044ce000 raspptp raspptp.sys Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`044ce000 fffff880`044e8000 rassstp rassstp.sys Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`03a8f000 fffff880`03ae0000 rdbss rdbss.sys Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`044e8000 fffff880`044f3000 rdpbus rdpbus.sys Mon Jul 13 20:17:46 2009 (4A5BCEAA)
fffff880`02d14000 fffff880`02d1d000 RDPCDD RDPCDD.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`02d1d000 fffff880`02d26000 rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`02d26000 fffff880`02d2f000 rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`01400000 fffff880`0143a000 rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`07682000 fffff880`0769a000 rspndr rspndr.sys Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`042bf000 fffff880`042fe000 Rt64win7 Rt64win7.sys Thu Aug 20 12:05:06 2009 (4A8D7432)
fffff880`06cf9000 fffff880`06f32080 RTKVHD64 RTKVHD64.sys Tue Apr 06 06:17:30 2010 (4BBB0A3A)
fffff880`01139000 fffff880`01168000 SCSIPORT SCSIPORT.SYS Mon Jul 13 20:01:04 2009 (4A5BCAC0)
fffff880`017df000 fffff880`017e7000 spldr spldr.sys Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`0100a000 fffff880`01130000 sptd sptd.sys Sun Oct 11 16:55:14 2009 (4AD24632)
fffff880`044f3000 fffff880`044f4480 swenum swenum.sys Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`01800000 fffff880`019fd000 tcpip tcpip.sys Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`02d69000 fffff880`02d76000 TDI TDI.SYS Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`02d4b000 fffff880`02d69000 tdx tdx.sys Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`03a7b000 fffff880`03a8f000 termdd termdd.sys Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`00410000 fffff960`0041a000 TSDDD TSDDD.dll unavailable (00000000)
fffff880`0454a000 fffff880`0455c000 umbus umbus.sys Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`06cb5000 fffff880`06cd2000 usbccgp usbccgp.sys Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`07365000 fffff880`07366f00 USBD USBD.SYS Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`10bbd000 fffff880`10bce000 usbehci usbehci.sys Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`0455c000 fffff880`045b6000 usbhub usbhub.sys Mon Jul 13 20:07:09 2009 (4A5BCC2D)
fffff880`03a16000 fffff880`03a6c000 USBPORT USBPORT.SYS Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`0fe46000 fffff880`0fe53000 usbuhci usbuhci.sys Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`06f98000 fffff880`06fc5200 usbvideo usbvideo.sys Wed Mar 03 23:40:57 2010 (4B8F39D9)
fffff880`011c9000 fffff880`011d6000 vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`00fec000 fffff880`00ffa000 vga vga.sys Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`02cdf000 fffff880`02d04000 VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`017cf000 fffff880`017df000 vmstorfl vmstorfl.sys Mon Jul 13 19:42:54 2009 (4A5BC67E)
fffff880`00fa6000 fffff880`00fbb000 volmgr volmgr.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00e00000 fffff880`00e5c000 volmgrx volmgrx.sys Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`015a0000 fffff880`015ec000 volsnap volsnap.sys Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`042b2000 fffff880`042bf000 vwifibus vwifibus.sys Mon Jul 13 20:07:21 2009 (4A5BCC39)
fffff880`02db5000 fffff880`02dcb000 vwififlt vwififlt.sys Mon Jul 13 20:07:22 2009 (4A5BCC3A)
fffff880`0769a000 fffff880`076a4000 vwifimp vwifimp.sys Mon Jul 13 20:07:28 2009 (4A5BCC40)
fffff880`02dda000 fffff880`02df5000 wanarp wanarp.sys Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`02d04000 fffff880`02d14000 watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00ec0000 fffff880`00f64000 Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f64000 fffff880`00f73000 WDFLDR WDFLDR.SYS Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`02d86000 fffff880`02d8f000 wfplwf wfplwf.sys Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`00050000 fffff960`0035f000 win32k win32k.sys unavailable (00000000)
fffff880`043b5000 fffff880`043be000 wmiacpi wmiacpi.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`01130000 fffff880`01139000 WMILIB WMILIB.SYS Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`045cb000 fffff880`045ec000 WudfPf WudfPf.sys Mon Jul 13 20:05:37 2009 (4A5BCBD1)
Unloaded modules:
fffff880`015ec000 fffff880`015fa000 crashdmp.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
fffff880`01230000 fffff880`0123c000 dump_pciidex
Timestamp: unavailable (00000000)
Checksum: 00000000
fffff880`013e2000 fffff880`013ed000 dump_msahci.
Timestamp: unavailable (00000000)
Checksum: 00000000
fffff880`013ed000 fffff880`01400000 dump_dumpfve
Timestamp: unavailable (00000000)
Checksum: 00000000
fffff880`03bd4000 fffff880`03bfa000 tunnel.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
Debug session time: Sun Dec 19 14:51:30.513 2010 (GMT-5)
System Uptime: 0 days 0:21:10.154
Loading Kernel Symbols
...............................................................
..............................................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1E, {ffffffffc0000005, fffff800022b27e7, 0, 7efa0000}
Probably caused by : ntkrnlmp.exe ( nt!RtlImageNtHeaderEx+3f )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800022b27e7, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 000000007efa0000, Parameter 1 of the exception
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
nt!RtlImageNtHeaderEx+3f
fffff800`022b27e7 66390a cmp word ptr [rdx],cx
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 000000007efa0000
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff8000250a0e0
000000007efa0000
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x1E
PROCESS_NAME: iexplore.exe
CURRENT_IRQL: 0
EXCEPTION_RECORD: fffff88001fe9768 -- (.exr 0xfffff88001fe9768)
ExceptionAddress: fffff800022b27e7 (nt!RtlImageNtHeaderEx+0x000000000000003f)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 000000007efa0000
Attempt to read from address 000000007efa0000
TRAP_FRAME: fffff88001fe9810 -- (.trap 0xfffff88001fe9810)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000005a4d
rdx=000000007efa0000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800022b27e7 rsp=fffff88001fe99a8 rbp=fffff88001fe9ae0
r8=0000000000000000 r9=fffff88001fe99e8 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
nt!RtlImageNtHeaderEx+0x3f:
fffff800`022b27e7 66390a cmp word ptr [rdx],cx ds:00000000`7efa0000=????
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff8000230ca39 to fffff800022d2740
STACK_TEXT:
fffff880`01fe8f98 fffff800`0230ca39 : 00000000`0000001e ffffffff`c0000005 fffff800`022b27e7 00000000`00000000 : nt!KeBugCheckEx
fffff880`01fe8fa0 fffff800`022d1d82 : fffff880`01fe9768 fffffa80`04746c90 fffff880`01fe9810 fffffa80`03d1e040 : nt!KiDispatchException+0x1b9
fffff880`01fe9630 fffff800`022d08fa : 00000000`00000000 fffffa80`04746c90 fffffa80`03d1e000 fffff880`01fe9970 : nt!KiExceptionDispatch+0xc2
fffff880`01fe9810 fffff800`022b27e7 : fffff800`022b2872 00000000`00000010 00000000`00000082 fffff880`01fe99d8 : nt!KiPageFault+0x23a
fffff880`01fe99a8 fffff800`022b2872 : 00000000`00000010 00000000`00000082 fffff880`01fe99d8 fffffa80`03d1e040 : nt!RtlImageNtHeaderEx+0x3f
fffff880`01fe99b0 fffffa80`04bead7c : fffff880`01fe9ae0 00000000`00000000 fffffa80`04bef260 fffffa80`04bf35a0 : nt!RtlImageNtHeader+0x1e
fffff880`01fe99e0 fffff880`01fe9ae0 : 00000000`00000000 fffffa80`04bef260 fffffa80`04bf35a0 00000000`00000000 : 0xfffffa80`04bead7c
fffff880`01fe99e8 00000000`00000000 : fffffa80`04bef260 fffffa80`04bf35a0 00000000`00000000 00000000`00000000 : 0xfffff880`01fe9ae0
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!RtlImageNtHeaderEx+3f
fffff800`022b27e7 66390a cmp word ptr [rdx],cx
SYMBOL_STACK_INDEX: 4
SYMBOL_NAME: nt!RtlImageNtHeaderEx+3f
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4c1c44a9
FAILURE_BUCKET_ID: X64_0x1E_nt!RtlImageNtHeaderEx+3f
BUCKET_ID: X64_0x1E_nt!RtlImageNtHeaderEx+3f
Followup: MachineOwner
---------
0: kd> lmtsmn
start end module name
fffff880`0102f000 fffff880`01086000 ACPI ACPI.sys Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`01155000 fffff880`011df000 afd afd.sys Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`02b5b000 fffff880`02b71000 AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`00e45000 fffff880`00e50000 amdxata amdxata.sys Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`02c00000 fffff880`02c42000 Apfiltr Apfiltr.sys Mon Jun 15 05:03:18 2009 (4A360E56)
fffff880`00e6d000 fffff880`00e76000 aswRdr aswRdr.SYS Tue Nov 24 18:48:59 2009 (4B0C70EB)
fffff880`01145000 fffff880`01155000 aswTdi aswTdi.SYS Tue Nov 24 18:49:09 2009 (4B0C70F5)
fffff880`00ff4000 fffff880`00ffd000 atapi atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00e00000 fffff880`00e2a000 ataport ataport.SYS Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`011ee000 fffff880`011fa000 BATTC BATTC.SYS Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`0165a000 fffff880`01661000 Beep Beep.SYS Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`02cae000 fffff880`02cbf000 blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`03666000 fffff880`03684000 bowser bowser.sys Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff880`02c51000 fffff880`02c7b000 cdrom cdrom.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00c00000 fffff880`00cc0000 CI CI.dll Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`013c2000 fffff880`013f2000 CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00d2e000 fffff880`00d8c000 CLFS CLFS.SYS Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`0152b000 fffff880`0159e000 cng cng.sys Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`010b2000 fffff880`010bb000 compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`033e8000 fffff880`033f8000 CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`03742000 fffff880`03750000 crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`02932000 fffff880`029b5000 csc csc.sys Mon Jul 13 19:24:26 2009 (4A5BC22A)
fffff880`029b5000 fffff880`029d3000 dfsc dfsc.sys Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`01486000 fffff880`0149c000 disk disk.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`03750000 fffff880`0375c000 dump_dumpata dump_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`03767000 fffff880`0377a000 dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`0375c000 fffff880`03767000 dump_msahci dump_msahci.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`0377a000 fffff880`03786000 Dxapi Dxapi.sys Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff960`005b0000 fffff960`005ce000 dxg dxg.sys Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`05acb000 fffff880`05ae8000 enecir enecir.sys Wed May 20 02:08:57 2009 (4A139E79)
fffff880`00e50000 fffff880`00e64000 fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`00d8c000 fffff880`00dd8000 fltmgr fltmgr.sys Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff960`009e0000 fffff960`009e9000 framebuf framebuf.dll Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`015af000 fffff880`015b9000 Fs_Rec Fs_Rec.sys Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`015b9000 fffff880`015f3000 fvevol fvevol.sys Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`01600000 fffff880`0164a000 fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff880`02c7b000 fffff880`02c88000 GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
fffff800`02219000 fffff800`02262000 hal hal.dll Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`02b2c000 fffff880`02b50000 HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`05a9b000 fffff880`05ab4000 HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`05ab4000 fffff880`05abc080 HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`05a8d000 fffff880`05a9b000 hidusb hidusb.sys Mon Jul 13 20:06:22 2009 (4A5BCBFE)
fffff880`01674000 fffff880`0167d000 hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`033bb000 fffff880`033d9000 i8042prt i8042prt.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`033d9000 fffff880`033e8000 kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`05abd000 fffff880`05acb000 kbdhid kbdhid.sys Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff800`00b9b000 fffff800`00b9e000 kdcom kdcom.dll Tue Nov 30 09:40:39 2010 (4CF50CE7)
fffff880`02a5a000 fffff880`02a9d000 ks ks.sys Wed Mar 03 23:32:25 2010 (4B8F37D9)
fffff880`01511000 fffff880`0152b000 ksecdd ksecdd.sys Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`017d5000 fffff880`01800000 ksecpkg ksecpkg.sys Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`00cd6000 fffff880`00d1a000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`02c42000 fffff880`02c51000 mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`00fda000 fffff880`00ff4000 mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`03684000 fffff880`0369c000 mpsdrv mpsdrv.sys Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`0369c000 fffff880`036c9000 mrxsmb mrxsmb.sys Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`05a12000 fffff880`05a60000 mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`05a60000 fffff880`05a83000 mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`00e2a000 fffff880`00e35000 msahci msahci.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`010fe000 fffff880`01109000 Msfs Msfs.SYS Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01086000 fffff880`01090000 msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`014b3000 fffff880`01511000 msrpc msrpc.sys Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`02b50000 fffff880`02b5b000 mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`01662000 fffff880`01674000 mup mup.sys Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`01683000 fffff880`01775000 ndis ndis.sys Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`02b95000 fffff880`02ba1000 ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`03653000 fffff880`03666000 ndisuio ndisuio.sys Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`02ba1000 fffff880`02bd0000 ndiswan ndiswan.sys Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`0372d000 fffff880`03742000 NDProxy NDProxy.SYS Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`028c6000 fffff880`028d5000 netbios netbios.sys Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`0283c000 fffff880`02881000 netbt netbt.sys Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01775000 fffff880`017d5000 NETIO NETIO.SYS Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`02cc2000 fffff880`0336f000 NETw5s64 NETw5s64.sys Tue Sep 15 15:40:39 2009 (4AAFEDB7)
fffff880`01109000 fffff880`0111a000 Npfs Npfs.SYS Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`02926000 fffff880`02932000 nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02262000 fffff800`0283e000 nt ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`0121f000 fffff880`013c2000 Ntfs Ntfs.sys Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`014aa000 fffff880`014b3000 Null Null.SYS Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`03600000 fffff880`03653000 nwifi nwifi.sys Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`0288a000 fffff880`028b0000 pacer pacer.sys Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`0109d000 fffff880`010b2000 partmgr partmgr.sys Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00f36000 fffff880`00f69000 pci pci.sys Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00e35000 fffff880`00e45000 PCIIDEX PCIIDEX.SYS Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`0159e000 fffff880`015af000 pcw pcw.sys Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`00e64000 fffff880`00e6d000 psdfilter psdfilter.sys Mon Feb 18 08:51:32 2008 (47B98D64)
fffff880`00d1a000 fffff880`00d2e000 PSHED PSHED.dll Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`02b71000 fffff880`02b95000 rasl2tp rasl2tp.sys Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`02bd0000 fffff880`02beb000 raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`02a00000 fffff880`02a21000 raspptp raspptp.sys Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`02a21000 fffff880`02a3b000 rassstp rassstp.sys Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`028d5000 fffff880`02926000 rdbss rdbss.sys Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`02a3b000 fffff880`02a46000 rdpbus rdpbus.sys Mon Jul 13 20:17:46 2009 (4A5BCEAA)
fffff880`01213000 fffff880`0121c000 rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`0144c000 fffff880`01486000 rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`0337c000 fffff880`033bb000 Rt64win7 Rt64win7.sys Thu Aug 20 12:05:06 2009 (4A8D7432)
fffff880`01000000 fffff880`0102f000 SCSIPORT SCSIPORT.SYS Mon Jul 13 20:01:04 2009 (4A5BCAC0)
fffff880`033f8000 fffff880`033f9480 swenum swenum.sys Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`01802000 fffff880`019ff000 tcpip tcpip.sys Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`01138000 fffff880`01145000 TDI TDI.SYS Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`0111a000 fffff880`01138000 tdx tdx.sys Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`02a46000 fffff880`02a5a000 termdd termdd.sys Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`00640000 fffff960`0064a000 TSDDD TSDDD.dll unavailable (00000000)
fffff880`02aaf000 fffff880`02ac1000 umbus umbus.sys Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`03786000 fffff880`037a3000 usbccgp usbccgp.sys Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`037a3000 fffff880`037a4f00 USBD USBD.SYS Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`02b1b000 fffff880`02b2c000 usbehci usbehci.sys Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`036d3000 fffff880`0372d000 usbhub usbhub.sys Mon Jul 13 20:07:09 2009 (4A5BCC2D)
fffff880`02ac5000 fffff880`02b1b000 USBPORT USBPORT.SYS Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`02800000 fffff880`0280d000 usbuhci usbuhci.sys Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`01090000 fffff880`0109d000 vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`010bb000 fffff880`010c9000 vga vga.sys Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`010c9000 fffff880`010ee000 VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`0164a000 fffff880`0165a000 vmstorfl vmstorfl.sys Mon Jul 13 19:42:54 2009 (4A5BC67E)
fffff880`00f69000 fffff880`00f7e000 volmgr volmgr.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00f7e000 fffff880`00fda000 volmgrx volmgrx.sys Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`01400000 fffff880`0144c000 volsnap volsnap.sys Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`0336f000 fffff880`0337c000 vwifibus vwifibus.sys Mon Jul 13 20:07:21 2009 (4A5BCC39)
fffff880`028b0000 fffff880`028c6000 vwififlt vwififlt.sys Mon Jul 13 20:07:22 2009 (4A5BCC3A)
fffff880`05a83000 fffff880`05a8d000 vwifimp vwifimp.sys Mon Jul 13 20:07:28 2009 (4A5BCC40)
fffff880`010ee000 fffff880`010fe000 watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e83000 fffff880`00f27000 Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f27000 fffff880`00f36000 WDFLDR WDFLDR.SYS Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`02881000 fffff880`0288a000 wfplwf wfplwf.sys Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`00060000 fffff960`0036f000 win32k win32k.sys Tue Aug 31 22:58:04 2010 (4C7DC13C)
fffff880`02c88000 fffff880`02c91000 wmiacpi wmiacpi.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`011e5000 fffff880`011ee000 WMILIB WMILIB.SYS Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`037a5000 fffff880`037c6000 WudfPf WudfPf.sys Mon Jul 13 20:05:37 2009 (4A5BCBD1)
Unloaded modules:
fffff880`02c91000 fffff880`02cae000 enecir.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
fffff880`0149c000 fffff880`014aa000 crashdmp.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
fffff880`015f3000 fffff880`015ff000 dump_pciidex
Timestamp: unavailable (00000000)
Checksum: 00000000
fffff880`013f2000 fffff880`013fd000 dump_msahci.
Timestamp: unavailable (00000000)
Checksum: 00000000
fffff880`01200000 fffff880`01213000 dump_dumpfve
Timestamp: unavailable (00000000)
Checksum: 00000000
fffff880`029d3000 fffff880`029f9000 tunnel.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
fffff880`02a9d000 fffff880`02aaf000 circlass.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
fffff880`0165a000 fffff880`01662000 spldr.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
fffff880`010bf000 fffff880`011e5000 sptd.sys
Timestamp: unavailable (00000000)
Checksum: 00000000 |
| My System Specs |
| 20 Dec 2010 | #7 |
| | hey carl, i went to the drivers folder and changed the extension of the driver files to .old and i ran the tool u asked me to download to uninstall the sptd driver and it says it cannot find it and recommends to install it instead. However i went on device manager, slected show hidden devices and uninstalled spdt from there. However the same problem shows up. |
| My System Specs |
| 20 Dec 2010 | #8 |
| | sptd.sys - Daemons Tools or Alcohol 120%. Remove it from your computer. Use this utility to delete sptd.sys: http://www.duplexsecure.com/downloads/ |
| My System Specs |
| 20 Dec 2010 | #9 |
| | i did uninstall it...i had daemon tools lite |
| My System Specs |
| 20 Dec 2010 | #10 |
| | Hello, Could you please test your hard drives with SeaTools? If the BSODs persist, upload a new BSOD report. http://www.sevenforums.com/crashes-d...tructions.html |
| My System Specs |
 |
BSoD after typing password problems?
« BSOD 0x0000003B
|
BSOD problem! »
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