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Windows 7: Random BSOD... Help please (BSOD dump & system health report attached)


18 Dec 2010   #1

Windows 7 Professional 64bit
 
 
Random BSOD... Help please (BSOD dump & system health report attached)

Hello. I am experiencing some random BSODs. It happens no matter what program is running. It could be in a game, surfing the internet, or listening to music. It is very random. Happens about once every two days on average. Some days are worse.

I have tried running driver verifier, but it would still only bsod occasionally, except it would bsod on startup instead of being in the desktop and getting a bsod.

I have also ran memtest x86 a few times and found no errors.

My windows 7 is:
-x64 bit Professional Edition
-Original OS installed on my system (I built the system)
-Full retail.
-Built my system over the summer. Been getting occassional BSODs ever since.
-OS installation is about 4 months old.

And if this helps, My system parts are:
-Intel i7 860
-EVGA P55 LE motherboard (using onboard audio as well)
-EVGA gtx 470
-Adata G-Series DDR3 1600mhz ram (2x2gb)
-some low-end hitachi 750gb hard drive
-Thermaltake Toughpower XT 775 watt.

Yes I have installed all the latest drivers from all the manufaturers' websites.

I have also attached a BSOD dump and system health report.

Please and thank you for your help.


My System SpecsSystem Spec
.

18 Dec 2010   #2

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

Welcome to SF.

Like you indicated, you have the latest video driver.

However, your network and wireless network drivers need updating.

Marvell Yukon:
Driver c:\windows\system32\drivers\yk62x64.sys (11.10.6.3, 384.00 KB (393,216 bytes), 6/15/2009 2:10 AM)

D-Link Adapter:
Driver c:\windows\system32\drivers\athrx.sys (8.0.0.238, 1.47 MB (1,542,656 bytes), 10/5/2009 4:34 PM)

Quote:
Followup: memory_corruption
---------

4: kd> !analyze -v;r;kv;lmtn;lmtsmn
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000024, memory referenced
Arg2: 000000000000000d, IRQL
Arg3: 0000000000000001, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8000348856f, address which referenced memory
Most likely driver-related.

Still, run memtest86+ and let it go through at least six passes.

Finally, uninstall McAfee or Norton and replace it with MSE.
My System SpecsSystem Spec
18 Dec 2010   #3

Windows 7 Professional 64bit
 
 

I am currently running Avast Antivirus, not Norton or McAfee. Should I switch to MSE anyways?

And thank you for pointing out those drivers. I thought they were up to date.. I downloaded the network driver off my motherboard's manufacturer website, not the marvel website; and I used the included d-link disk. Things I overlooked.. Didn't think a wifi card with outdated drivers could cause this :P.

Thank you very much for your help.
My System SpecsSystem Spec
.


18 Dec 2010   #4

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Yes, switch to MS Security Essentials. Some Third-Party Anti-Virus Software may conflict with Windows 7.

Link to MS Security Essentials:
http://www.microsoft.com/security_essentials/
My System SpecsSystem Spec
18 Dec 2010   #5

Windows 7 Professional 64bit
 
 

Oh okay. Thank you so much for your help.
My System SpecsSystem Spec
18 Dec 2010   #6

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

Mcupdate was found in your dump. Your computer may have come preinstalled with Norton or Mcafee. Use this program to completely uninstall:

ftp://ftp.symantec.com/public/englis...moval_Tool.exe
My System SpecsSystem Spec
19 Dec 2010   #7

Windows 7 Professional 64bit
 
 

I built my system and Norton or McAfee was never installed on this system.

I ran the removal tool anyways, but nothing happens on the screen upon running it. Is that normal? I see the Norton Removal tool running in my task manager under the "processes" tab though.
My System SpecsSystem Spec
19 Dec 2010   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Update this too
found RTCore64.sys
My System SpecsSystem Spec
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 Random BSOD... Help please (BSOD dump & system health report attached)




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