Encountered an BSOD

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  1. Posts : 164
    windows 7 ultimate
       #1

    Encountered an BSOD


    Heres my info
    OS: windows 7 ultimate Build 7600
    an OEM
    age of system 11 months
    age of OS installation around 3 months since i reinstalled of virus problem

    things doing before i encountered it
    Running Band Master online(online game)
    running google chrome on facebook
    thats all i'm doing during that time

    i was not active to see the BSOD error code but when i turned back on my pc windows 7 popped a message telling me it just recovered from a _____ state (blank because i dont know what state it recovered from sorry)

    i hope all the supplied information helped to analyze whats going on

    and if there are recommendations that are needed to keep me away from those BSOD's kindly tell me
    thank you ! :)
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    Seems to be Malware related
    XDva377.sys may be a rogue software (TR/Crypt.XPACK.gen)

    Run a scan of Malwarebytes in safe mode with networking

    Code:
    BugCheck 1000008E, {c0000005, 9cfc678f, 972c7a14, 0}
    
    Probably caused by : XDva377.sys ( XDva377+678f )
      My Computer


  3. Posts : 164
    windows 7 ultimate
    Thread Starter
       #3

    malwarebytes scam complete no malicious software detected :)
      My Computer


  4. Posts : 13,354
    Windows 7 Professional x64
       #4

    Try going to C:\Windows\System32, and deleting XDva377.sys. Hopefully that will do the trick for you.

    When that's done, post in the Security section of this forum, and ask them to confirm your computer is clean.

    System Security - Windows 7 Forums

    Code:
    start    end        module name
    9cfc0000 9cfd1400   XDva377  T (no symbols)           
        Loaded symbol image file: XDva377.sys
        Image path: \??\C:\Windows\system32\XDva377.sys
        Image name: XDva377.sys
        Timestamp:        Thu Nov 18 21:50:35 2010 (4CE5E5FB)
        CheckSum:         00013A32
        ImageSize:        00011400
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  5. Posts : 164
    windows 7 ultimate
    Thread Starter
       #5

    Jonathan_King said:
    Try going to C:\Windows\System32, and deleting XDva377.sys. Hopefully that will do the trick for you.

    When that's done, post in the Security section of this forum, and ask them to confirm your computer is clean.

    System Security - Windows 7 Forums

    Code:
    start    end        module name
    9cfc0000 9cfd1400   XDva377  T (no symbols)           
        Loaded symbol image file: XDva377.sys
        Image path: \??\C:\Windows\system32\XDva377.sys
        Image name: XDva377.sys
        Timestamp:        Thu Nov 18 21:50:35 2010 (4CE5E5FB)
        CheckSum:         00013A32
        ImageSize:        00011400
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    okay
    btw i searched the whole system32 folder the windows folder the file doesn't exist anymore
      My Computer


  6. Posts : 13,354
    Windows 7 Professional x64
       #6

    Perhaps it is hidden from Windows. Try deleting it from the command prompt. Open one (cmd in the start menu), and enter del c:\windows\system32\XDva377.sys.
      My Computer


  7. Posts : 164
    windows 7 ultimate
    Thread Starter
       #7

    command prompt says could not find c:\windows\system32\XDva377.sys
    i also tried C:\Windows\System32\XDva377.sys
    does it mean its already deleted or something?
      My Computer


  8. Posts : 13,354
    Windows 7 Professional x64
       #8

    Unless Malwarebytes deleted it, it still might be there. Alternatively, it could be a temporary driver installed by another process, that deletes itself to cover its tracks.

    Let me summon the malware folks...hang tight!
      My Computer


  9. Posts : 164
    windows 7 ultimate
    Thread Starter
       #9

    there was no detected threat by MBAM
    heres the log of my scan during that time you posted to scan

    Malwarebytes' Anti-Malware 1.50
    Malwarebytes

    Database version: 5347

    Windows 6.1.7600
    Internet Explorer 8.0.7600.16385

    12/18/2010 2:58:27 PM
    mbam-log-2010-12-18 (14-58-27).txt

    Scan type: Full scan (C:\|E:\|)
    Objects scanned: 175924
    Time elapsed: 1 hour(s), 16 minute(s), 17 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)
      My Computer


  10. Posts : 13,354
    Windows 7 Professional x64
       #10

    I have contacted a malware removal expert; she should stop in before too long, though the time zone difference may mean there will be some delay.

    Please be patient, we'll get you running ASAP.
      My Computer


 
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