Windows 7: BSOD 0x0000003B

majicninja · 21 Dec 2010

here is the information asked for. Please help. Thank You.

DeanP · 21 Dec 2010

Update drivers. Red, bold fonts mean they definitely need update.

pcouffin.sys Wed Dec 06 03:39:30 2006
Recommend to uninstall the program.

ASACPI.sys Thu May 14 13:25:17 2009
http://support.asus.com/download/download.aspx

Product - Motherboard
Series - SocketAM2/AM2+/AM3
Model - M3A76 -CM

Click on utilites and click on the first one (ATK0110 driver for WindowsXP/Vista/Windows 7 32 & 64-bit)

majicninja · 21 Dec 2010

I installed the ATK0110 driver 2 weeks ago. That is the latest version for this motherboard. pcoufin.sys is for convertxtodvd. error code i received for the dmp file dated 12.21.2010 is the latest dmp file that needs to be looked at.

DeanP · 21 Dec 2010

I'd recommend that you uninstall ConvertxtoDVD.

Jonathan_King · 22 Dec 2010

In addition to DeaP's advice, install this updated Realtek Ethernet driver: Realtek

If the BSODs persist, enable driver verifier: Driver Verifier - Enable and Disable

...Summary of the dumps:

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Dec 21 21:10:11.733 2010 (UTC - 5:00)
System Uptime: 0 days 2:22:30.388
Probably caused by : ntkrnlmp.exe ( nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  BlackOps.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Dec 21 18:47:00.986 2010 (UTC - 5:00)
System Uptime: 0 days 23:05:14.625
Probably caused by : ntkrnlmp.exe ( nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  BlackOpsMP.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Dec  4 23:06:14.685 2010 (UTC - 5:00)
System Uptime: 0 days 2:35:45.543
Probably caused by : cdd.dll ( cdd!CddBitmapHw::Release+b0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  BlackOpsMP.exe
FAILURE_BUCKET_ID:  X64_0x50_cdd!CddBitmapHw::Release+b0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Dec  4 20:29:51.712 2010 (UTC - 5:00)
System Uptime: 0 days 19:04:59.569
Probably caused by : win32k.sys ( win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+2d )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x50_win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+2d
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Dec  3 18:47:31.381 2010 (UTC - 5:00)
System Uptime: 0 days 6:43:45.223
Probably caused by : ntkrnlmp.exe ( nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  BlackOpsMP.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

majicninja · 26 Dec 2010

I am still getting the same BSOD 0x0000003B error. All my drivers are up to date. Everything running smooth. I exit out of Call of Duty Black Ops the bam BSOD error 0x0000003B again. I unhooked my 80 GB hard drive 100%. Hooked up my NEW 500 GB hard drive installed windows 7 ultimate x64. Things was running smoothly until i got the same error on this hard drive.

I know its not my Realtek LAN driver. I know its not my Nvidia driver. There are no chipset drivers for my board for windows 7. This error is getting quite annoying. Any one who can help please do. I didn't have this problem when i ran Vista Home Premium x64. No BSOD's at all when running it.

zigzag3143 · 26 Dec 2010

Quote: Originally Posted by majicninja

I am still getting the same BSOD 0x0000003B error. All my drivers are up to date. Everything running smooth. I exit out of Call of Duty Black Ops the bam BSOD error 0x0000003B again. I unhooked my 80 GB hard drive 100%. Hooked up my NEW 500 GB hard drive installed windows 7 ultimate x64. Things was running smoothly until i got the same error on this hard drive.

I know its not my Realtek LAN driver. I know its not my Nvidia driver. There are no chipset drivers for my board for windows 7. This error is getting quite annoying. Any one who can help please do. I didn't have this problem when i ran Vista Home Premium x64. No BSOD's at all when running it.

If you are still getting BSOD's you still need to upload them

Ken J

majicninja · 26 Dec 2010

Windows 7 Ultimate x64 build 7600
Windows has been installed For 0 years, 1 days, 21 hours, 45 minutes, and 45 seconds
Motherboard is 1 year
Processor is 9 months
RAM is 1 year
Video Card 1 year
Windows 7 is RTM
Hard drive is 2 days old

I know for a fact its not my network card video card RAM or processor.

Jonathan_King · 26 Dec 2010

How are you sure the problem is not with your GPU or Realtek drivers? Please, update the drivers so we all can be so sure.

Install these updated Realtek Ethernet drivers: Realtek

Code:

Rt64win7.sys     Fri May 22 10:52:30 2009 (4A16BC2E)

I notice that with the exception of one on December 4, all the BSODs occurred while Black Ops was the front process. Have you tried uninstalling the game, and reinstalling it?

Also, try a clean boot: Run Selective Startup using System Configuration

Play the game under that, and see if it BSODs.

If no change, contact the makers of the game, and see what they have to say.

...Summary of the dumps:

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Dec 26 19:24:23.594 2010 (UTC - 5:00)
System Uptime: 0 days 3:25:13.248
Probably caused by : ntkrnlmp.exe ( nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  BlackOpsMP.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Dec 26 15:37:48.505 2010 (UTC - 5:00)
System Uptime: 0 days 12:30:27.144
Probably caused by : ntkrnlmp.exe ( nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  BlackOpsMP.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

majicninja · 26 Dec 2010

I am using the Onboard realtek network adapter with the driver from Asus. There is no update for the network adapter you posted all it asks me to do is repair modify or remove.

The game doesn't cause the bluescreen. My system bluescreens after I exit the game.

Windows 7: BSOD 0x0000003B

BSOD 0x0000003B problems?