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Windows 7: Unexpected Shutdown, BSOD, but it's Black not Blue

24 Dec 2010   #1

Windows 7 Pro
 
 
Unexpected Shutdown, BSOD, but it's Black not Blue

I'm running Window7 Pro 32 bit and this problem just started a few days ago, Unexpected Shutdown, black screen, re-boot. Happenes about once a day.
I hope there is an easy fix without buying some 3rd party software, Thanks for any help...............Indian

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 9048D500
BCP2: 00000002
BCP3: 00000008
BCP4: 9048D500
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\122410-17875-01.dmp
C:\Users\CAE\AppData\Local\Temp\WER-70078-0.sysdata.xml
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My System SpecsSystem Spec
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24 Dec 2010   #2

Windows 7 Ultimate 32 bit
 
 

Hi, Indian; and welcome to the forum. Please read this thread, follow the instructions and post back. We will be glad to help you.

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
24 Dec 2010   #3

Windows 7 Pro
 
 

Is Windows 7 . . . YES PRO- x86 (32-bit) or x64 ? 32- the original installed OS on the system? NO XP- an OEM or full retail version? RETAIL- OEM = came pre-installed on system NO- Full Retail = you purchased it from retailer RETAIL - What is the age of system (hardware)? 1 YEAR- What is the age of OS installation (have you re-installed the OS?) 7 MONTHS
My System SpecsSystem Spec
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24 Dec 2010   #4

Windows 7 Pro
 
 
Upload Problem

Am having trouble uploading the zipx file??? Says invalid file.
My System SpecsSystem Spec
24 Dec 2010   #5

Windows 7 Pro
 
 

OKAY, Attached now as NT6.zip. Hope you get it. Thanks...............
The SyS Diag Rpt.html is in the zip file
My System SpecsSystem Spec
25 Dec 2010   #6

Windows 7 Ultimate 32 bit
 
 

NT6.zip is not attached.
My System SpecsSystem Spec
25 Dec 2010   #7

Windows 7 Pro
 
 

The file with correct name now appears to be attached. I closed the window aftercattaching but could find SUBMIT. I hope it helps you help me solve this problem. Thanks..............
My System SpecsSystem Spec
25 Dec 2010   #8

Windows 7 Ultimate 32 bit
 
 

Still no file attached. Click on the Post Reply Button. Look below the text window and click on Manage Attachments. A window will pop up. Click on Browse and navigate to the zipped file on your computer. Click on your file. Now click on Upload. When the file is uploaded, you will see a message telling you it has been uploaded. You can now close the the popup Window. Finally click the submit button as you do for any post.
My System SpecsSystem Spec
25 Dec 2010   #9

Windows 7 Pro
 
 

Quote   Quote: Originally Posted by Indian View Post
The file with correct name now appears to be attached. I closed the window aftercattaching but could find SUBMIT. I hope it helps you help me solve this problem. Thanks..............
See if the ZIP sticks this time...Geeez
My System SpecsSystem Spec
25 Dec 2010   #10

Windows 7 Ultimate 32 bit
 
 

You did it! There is no dump file included; but you may not have had a BSOD. YOu can check for dump files by following this tutorial: http://www.sevenforums.com/tutorials...en-forums.html. Make sure your computer is set for mini dumps as illustrated at the bottom of the first post in the tutorial.

From the files you have uploaded, I can make some recommendations.

1. While you are troubleshooting, I suggest that you completely uninstall Avira antivirus. Avira is known to cause conflicts on some Win 7 systems as do many third party security programs. There are valid reasons for this. It has to do with Win 7's own internal security coding. Further, your version of Avira is obsolete and not designed for win 7. Download and install Microsoft Security Essentials in its place. After you know your system is stable; you can try Avira again; but I do not recommend doing so. You can try Avast which generally runs very well with Win 7. But wait until your system is stable to do so.

2. You have a number of out of date drivers loading on your system. Outdated drivers can and do cause conflicts, memory corruption and crashes. Those in red font are quite obsolete. Update these drivers from the links provided. Software and hard ware designed for XP and not updated for Win 7 are not going to run on Win 7 except in the XP mode. Uninstall all XP software and upgrade.
Quote:
avgio.sys 2/22/2007 - Avira AntiVir. Avira AntiVir Personal - Free Antivirus. This is an XP/Vista driver. Uninstall Avira.

e1e6032.sys 3/24/2009 - Intel PRO/1000 Adapter NDIS 6 deserialized driver, http://downloadcenter.intel.com/Default.aspx. Update this driver.

ElbyCDFL.sys 12/14/2006 - ElbyCDIO Filter Driver. Cdrtools (Cdrecord) release information. This is an XP driver. Uninstall the Elby software if there is no update for the driver.

IntelS51.sys 5/1/2006 - Intel® 536EP Modem Driver, Intel V.92 Modem. http://downloadcenter.intel.com/Default.aspx.This is an XP driver. Update this driver.

pcouffin.sys 12/5/2006 - ow level access layer for CD devices (A part of many different CD/DVD burning programs). VSO Download DVD Burning Software, convert AVI to DVD, video converter, DVD copy to DVD slideshow photo
or
rename to pcouffin.BAK and see what CD/DVD program it breaks. This is an XP driver. See below.

ssmdrv.sys 5/5/2009 - AVIRA SnapShot Driver. Avira AntiVir Personal - Free Antivirus. Uninstall Avira.
pcouffin.sys information:

Patin Couffin driver

Pcouffin.sys and missing DVD drives!?!?!?
You can use VSO Clean to remove the driver.

Unistall Avira and take care of the rest of the drivers above. Reboot and see if this helps your system. Post back and let us know.
My System SpecsSystem Spec
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 Unexpected Shutdown, BSOD, but it's Black not Blue




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