my windows 7 sometimes suddenly crashes

marcosdipaolo · 17 Jan 2011

Attachment 132624
Attachment 132625

Hi Carl, back again, I hope this new year is coming smooth for you

I just installed my brand new Microsoft mouse, so I erased the KMWDFILTER.sys, the driver which we had doubts about.
I send you updated info to ask you if you could please confirm that I don't have any conflicts or old drivers around. As you see the mouse driver is still 2006 :P, but i remember you told me that doesn't matter if it's a Microsoft driver, the mouse i bought can be found in the W7 compatibility center's list.
I was working a bit about memory and bios settings (setting timings and voltage to manual and that kind of stuff), I think my system stop crashing before I changed the mouse, we'll see. If I have a crash again you'll hear from me :)
Thanks a lot Carl.
Marcos

marcosdipaolo · 19 Jan 2011

Hi, tot the info I sent you to see I have to add that my cpu was overheating quite a lot, the cores were reching the 85 degrees, just bought a can of compressed air and cleaned it, 20 degrees less :), i had a crashed after the installation of the new mouse but probably that had something to do with the crashes.

CarlTR6 · 19 Jan 2011

Heat can definitely cause a crash. The system shuts down to protect the hardware. Good job on cleaning up the machine. That reminds me that I have to do that, too, :)

marcosdipaolo · 04 Feb 2011

Hi Carl, unfortunately my system keep crashing.
I'll describe last two times it happened.
The first one was playing piano (i'm musician and I use Kontakt 4 from Native Instruments), i trigger the sounds with a MIDI keyboard using sample libraries hosted in my harddrive through Kontakt which is a sampler soft.
Second time again it was playing the RST game I play, i realize t's about to crash when big part of the in-game audio stop playing, i just keep hearing certain audio layers but most of all is gone, then seconds later the game crash, but if I take it easy and don't give like a million instructions to the pc and only wait, then the pc comes back from the crashing after a coupe of minutes, of course in the meantime i lost connection with the players i was playing with but the fact is the PC comes back.
I don't know anymore what to send you, jcgriff2.zip? DXdiag? screenshots from CPU-Z, GPU-Z, CPUID HW Monitor? I want to add that memory was successfully tested with memtest86 and it's working in the right freq and with the right voltages and latencies; and the heat sink is clean and there are not heat issues.
I have the feeling that the fact the pc comes back is in a way a good hint? audio? i use different devices when i play the game (built in motherboard audio) and when i play piano (firewire MOTU interface).
Thanks a lot Carl, i'm really in need of some light....,
Marcos

CarlTR6 · 04 Feb 2011

If I understand correctly, you are getting crashes; but not BSOD's and depending on the load, your computer sometimes recovers on its own, is this correct? To answer your question, yes, the computer recovering on its own is a good sign. Please upload jcgriff2; I would like to take a look at the app (application) crashes.

Here is some reading you can do on Firewire. I am not suggesting that you make any changes at this time and don't make any Firewire changes with creating a restore point or a system image.

https://www.sevenforums.com/crashes-d...4bit-bsod.html

How to Revert the Win7 1394ohci.sys to the Legacy Driver

RME User Forum / Hotfix for Windows 7 Firewire Driver (1394ohci.sys)

marcosdipaolo · 04 Feb 2011

CarlTR6 said:

If I understand correctly, you are getting crashes; but not BSOD's and depending on the load, your computer sometimes recovers on its own, is this correct? To answer your question, yes, the computer recovering on its own is a good sign. Please upload jcgriff2; I would like to take a look at the app (application) crashes.

Here is some reading you can do on Firewire. I am not suggesting that you make any changes at this time and don't make any Firewire changes with creating a restore point or a system image.

https://www.sevenforums.com/crashes-d...4bit-bsod.html

How to Revert the Win7 1394ohci.sys to the Legacy Driver

RME User Forum / Hotfix for Windows 7 Firewire Driver (1394ohci.sys)

Yes, this is correct. Here I upload the Windows_NT6_BSOD_jcgriff2
As you asked me I didn't modify any firewire drivers or anything.
Attachment 136533
Thanks a lot Carl
Marcos

marcosdipaolo · 09 Feb 2011

marcosdipaolo said:

CarlTR6 said:

If I understand correctly, you are getting crashes; but not BSOD's and depending on the load, your computer sometimes recovers on its own, is this correct? To answer your question, yes, the computer recovering on its own is a good sign. Please upload jcgriff2; I would like to take a look at the app (application) crashes.

Here is some reading you can do on Firewire. I am not suggesting that you make any changes at this time and don't make any Firewire changes with creating a restore point or a system image.

https://www.sevenforums.com/crashes-d...4bit-bsod.html

How to Revert the Win7 1394ohci.sys to the Legacy Driver

RME User Forum / Hotfix for Windows 7 Firewire Driver (1394ohci.sys)

Yes, this is correct. Here I upload the Windows_NT6_BSOD_jcgriff2
As you asked me I didn't modify any firewire drivers or anything.
Attachment 136533
Thanks a lot Carl
Marcos

Hi Carl

I was wondering if you had some time to look up the Windows_NT6_BSOD_jcgriff2 I sent you. I was reading a bit the links you suggested, but waiting for instructions.
Thanks and sorry

you probably have lotta work.

marcosdipaolo · 13 Feb 2011

Hi Carl or any other moderator.
I'm wondering if this thread stopped having support because it was flagged as solved when it wasn't.
I'm still totally frustrated about my problem, just had it again in the middle of a match of my strategy game

Don't know what to do....

DeanP · 13 Feb 2011

I have got a staff member to un solve this thread.

marcosdipaolo · 13 Feb 2011

Ok, i've sent the Windows_NT6_BSOD_jcgriff2 already so i wait.
Thanks.