Windows 7: Bluescreen of death on Christmas

fitzhd · 25 Dec 2010

Please Help, I have not added any new hardware. System went buggy so I downloaded Superspyware, it got worse and BSOD's started. Deleted Superspyware. Lot's of trouble shooting, nothing has helped. Please help and Merry Christmas/happy holidays.
Toshiba laptop - 1 year old
OS - 1 year old, never re-installed
OD Version - 6.1.7600.2.0.2.768.3
Windows 7, 64 bit
original installed on OS
OEM

Thank you

zigzag3143 · 25 Dec 2010

Quote: Originally Posted by fitzhd

Please Help, I have not added any new hardware. System went buggy so I downloaded Superspyware, it got worse and BSOD's started. Deleted Superspyware. Lot's of trouble shooting, nothing has helped. Please help and Merry Christmas/happy holidays.
Toshiba laptop - 1 year old
OS - 1 year old, never re-installed
OD Version - 6.1.7600.2.0.2.768.3
Windows 7, 64 bit
original installed on OS
OEM

Thank you

several problems

1-AVG remove and replace with Microsoft security essentials

AVG - Download tools

http://www.microsoft.com/security_essentials/

2- Your Iastor driver has caused most of these. Re-install it with newest version.

After these are fixed we can start to ID the true cause of the BSOD's.

Code:

Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\122510-46940-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c0b000 PsLoadedModuleList = 0xfffff800`02e48e50
Debug session time: Sat Dec 25 19:23:53.976 2010 (GMT-5)
System Uptime: 0 days 0:02:36.911
Loading Kernel Symbols
..

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

.............................................................
................................................................
.................................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff880063693a8, 2, 0, fffff880012efee1}

Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+4aee1 )

Ken J

fitzhd · 26 Dec 2010

Thank you for the help, but I still have some problems:

1-AVG remove and replace with Microsoft security essentials - Yes, I did this

http://www.microsoft.com/security_essentials/ - Yes, I did this

2- Your Iastor driver has caused most of these. Re-install it with newest version.

Not sure where to get this driver, attached is the only link I can find. Installing SATA Drivers without a Floppy Disk (Intel Only) (Windows XP) - TACKtech Corp.
It's real hard to install anything, because if I'm not in safe mode the BSOD pops up almost immediatley after start up.

Any suggestions on where to get the Iastor driver and how to download drivers in safe mode?

Thanks for the help.

Snak3y · 26 Dec 2010

Quote: Originally Posted by fitzhd

Thank you for the help, but I still have some problems:

1-AVG remove and replace with Microsoft security essentials - Yes, I did this

http://www.microsoft.com/security_essentials/ - Yes, I did this

2- Your Iastor driver has caused most of these. Re-install it with newest version.

Not sure where to get this driver, attached is the only link I can find. Installing SATA Drivers without a Floppy Disk (Intel Only) (Windows XP) - TACKtech Corp.
It's real hard to install anything, because if I'm not in safe mode the BSOD pops up almost immediatley after start up.

Any suggestions on where to get the Iastor driver and how to download drivers in safe mode?

Thanks for the help.

try to install Windows 7 service pack even if it is beta and then update your windows, that will solve most of ur problems

DeanP · 26 Dec 2010

iastor.sys is a Intel Matrix Storage Driver. You may use the Intel Automatic Update Utility:
Intel® Driver Update Utility

fitzhd · 26 Dec 2010

I could not use the Intel Driver Update Utility in safe mode, the only way I can use my computer without the BSOD popping up. I think I found the correct driver by manually downloading it from the Intel site. I'll let you know if it works.

Thank you.

fitzhd · 26 Dec 2010

The new driver did not fix the problem or maybe the BSOD is not related to the BSOD problem.
Any suggestions on how to fix this?

zigzag3143 · 26 Dec 2010

Quote: Originally Posted by fitzhd

Thank you for the help, but I still have some problems:

1-AVG remove and replace with Microsoft security essentials - Yes, I did this

http://www.microsoft.com/security_essentials/ - Yes, I did this

2- Your Iastor driver has caused most of these. Re-install it with newest version.

Not sure where to get this driver, attached is the only link I can find. Installing SATA Drivers without a Floppy Disk (Intel Only) (Windows XP) - TACKtech Corp.
It's real hard to install anything, because if I'm not in safe mode the BSOD pops up almost immediatley after start up.

Any suggestions on where to get the Iastor driver and how to download drivers in safe mode?

Thanks for the help.

Go into safe mode with networking (F8). go here Intel® Driver Update Utility, run the detection wized and it will find the correct driver for you.

Ken J

fitzhd · 26 Dec 2010

Hi Ken,

Things ar looking better. I think I may have installed the correct driver? I did not see any drivers for the identified Iastor driver when I ran Intels driver utility, but they had some other drivers to update.

I can not get my laptop to run in safe mode, BSOD pops up immediately upon starting, but laptop is running under the Last Good Configuration and so far no BSOD. Big improvement.

What do you think I should do now to make sure the machine in clean?

I just finished a quick scan with MS Security Essentials and no problems were found. Now I'm doing a full scan.

Thanks for your help

Golden · 26 Dec 2010

If its security you are concerned about, you can also run a full scan using Malwarebytes

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