BSOD upon wakeup from long sleep

Occasion of BSOD's:
I've been getting BSOD's, but only after the PC has been sleeping for a significant amount of time. There is no specific time of day, only upon wakeup from a long sleep (will not happen after a short sleep, must sleep several hours).

More information:
-In the problem reports section there are two preceding video hardware errors right before "windows shut down unexpectedly."
-When the BSOD occurs the text is unreadable

I've already done the following to no avail:
-Updated the onboard video driver
-Removed options for hibernation or hybrid sleep
-Found no crashes occur when computer is left on several hours but with sleep disabled
-Found no crash upon a short sleep
-Downloaded and installed the Windows Hotfix for systems with SATA drives of 1 TB or larger
-Performed the sfc scannow test and found no errors

Attached are my minidump files and a screenshot of the windows error reports with times in a .zip archive.
FYI the "solution available" from Microsoft is that they are "researching the problem"

Any ideas?

AMD Phenom II X4 965 BE
Asus M4A785TD-V EVO BIOS 0602 PCB 1.01G
Hitachi 1TB SATA

amdlover said:

Occasion of BSOD's:
I've been getting BSOD's, but only after the PC has been sleeping for a significant amount of time. There is no specific time of day, only upon wakeup from a long sleep (will not happen after a short sleep, must sleep several hours).

More information:
-In the problem reports section there are two preceding video hardware errors right before "windows shut down unexpectedly."
-When the BSOD occurs the text is unreadable

I've already done the following to no avail:
-Updated the onboard video driver
-Removed options for hibernation or hybrid sleep
-Found no crashes occur when computer is left on several hours but with sleep disabled
-Found no crash upon a short sleep
-Downloaded and installed the Windows Hotfix for systems with SATA drives of 1 TB or larger
-Performed the sfc scannow test and found no errors

Attached are my minidump files and a screenshot of the windows error reports with times in a .zip archive.
FYI the "solution available" from Microsoft is that they are "researching the problem"

Any ideas?

AMD Phenom II X4 965 BE
Asus M4A785TD-V EVO BIOS 0602 PCB 1.01G
Hitachi 1TB SATA

I am afraid I am going to be of little help. These crashes all point to the directx portion of your video driver. I can only suggest you
go to mfr site and get the un-install tool to remove all remnants of the current driver. You may need to install an older driver, or adjust the vram voltage.

Since it seems sleep related the workaround might be to not use sleep or hibernation. I would need much more info to help

Ken

Code:

040310-19609-01.dmp    4/3/2010 9:37:28 PM        0x00000116    fffffa80`066fe010    fffff880`03fc802c    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\040310-19609-01.dmp    4    15    7600    
040410-19141-01.dmp    4/4/2010 9:28:14 AM        0x00000116    fffffa80`0648c4e0    fffff880`03f4502c    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\040410-19141-01.dmp    4    15    7600    
040710-18267-01.dmp    4/7/2010 9:06:26 PM        0x00000116    fffffa80`03c714e0    fffff880`03f1702c    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\040710-18267-01.dmp    4    15    7600    
040710-19328-01.dmp    4/7/2010 5:52:14 PM        0x00000116    fffffa80`07550010    fffff880`03f7202c    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\040710-19328-01.dmp    4    15    7600    
040810-18376-01.dmp    4/8/2010 11:25:16 AM        0x00000116    fffffa80`05ffe0e0    fffff880`03fad02c    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\040810-18376-01.dmp    4    15    7600    
040910-17347-01.dmp    4/9/2010 7:12:20 AM        0x00000116    fffffa80`064fc4e0    fffff880`03e7602c    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (4)\040910-17347-01.dmp    4    15    7600

Ken, you’ve helped me more than you know by just decoding the .dmp’s.

I did some research on the code you provided and actually found windows error reporting tool shows the code, just truncated. The two errors before the BSOD are:
STOP 0x00000117: VIDEO_TDR_TIMEOUT_DETECTED
Then the BSOD is:
STOP 0x00000116: VIDEO_TDR_ERROR
So apparently the issue is that the onboard video is failing to respond in a timely manner and the operation times out.
Research found the following interesting information:
http://www.overclockers.com/forums/showthread.php?t=606750 seems to indicate that TDR is a feature of dxgkrnl.sys, which is listed in the .dmp decoding (thanks for reading those for me, didn’t want to install the software to do it, call me lazy! So, I might disagree with your statement that the issue is due to the driver not functioning properly with DirectX. This may or may not be the issue here, not really sure!

To answer your suggestion about voltage and driver versions:
-Voltage is set to the default that ASUS specified as I have never changed it, so it should be correct (I hope!)
- I uninstalled and deleted all older versions of the driver until Windows would only install a vanilla VGA driver. Then I installed the latest ATI driver from the ATI website. We’ll see if this helps. I know the error still occurs when using the older driver that ASUS supplies.

Additional steps taken:
https://www.sevenforums.com/crashes-debugging/45354-bsod-startup-2.html
Of the three (KB974332, KB974431 and KB976098) I had one. Uninstalled then hid update: KB974431

Other steps I might take if I still get the error:
-For the heck of it I might see if it stops when using the Windows vanilla VGA driver and bypass any ATI driver issues. Why not right?
https://www.sevenforums.com/graphic-cards/59491-ati-display-driver-stopped-responding.html
-One thing listed here is RAM timing. I know the M4A785TD-V EVO can be picky w/ RAM timings. See newegg.com reviews on this mobo to see what I’m talking about. I don’t think I can specify the timings in this BIOS with current menus unless I just missed it, but would have to Install ASUS’ AMD OverDrive and set up a profile.
-This article suggests setting Plug and Play OS to “Yes”
https://www.sevenforums.com/graphic-cards/39427-all-0x116-video-tdr-timeout-errors.html
I don’t really think this will assist much after researching what it does, but I might try it if truly nothing else works.
-Throw up my hands, disable the sleep option for the PC and hope the TDR BSOD never pops up its ugly head later on when gaming, etc. instead of getting a permanent solution. I don’t like this option, LOL.

Issues not likely to be the problem:
-Too small of a PSU. I have a 585W supply for the mobo, the 1 TB HD, 2 optical drives, 1 heatsink fan and 1 case fan and that’s it. Power shouldn’t be a problem, but just for the heck of it I set Windows power options to High Performance, enabling the sleep mode. I turned off all power-saving options in the plan, even the USB and PCI Express options.
-Faulty RAM. Windows’ RAM test found no errors. Also it’s new RAM and rocks the newegg.com reviews with few RMAs.
-Cooling is not an issue here. Mobo runs steady at about 33-38C when in use, so when in sleep the GPU should be nice and cool. I’ve verified a thousand times proper airflow from front of PC to back, with the side vent feeding the CPU heatsink nicely. The air coming out back is nice and cool

If anyone has any thoughts or suggestions, please continue posting. This issue isn’t yet resolved and I have to test my above ideas. I would gladly welcome more. Thanks!

When bugcheck 0x116 shows up, you can bet there are plenty of 0x117 "Live Kernel Events" that have/ are occurring -- all related to video.

If you want to see the number of Live Kernel Events, look in this directory for "WATCHDOG" dumps -

C:\Windows\LiveKernelReports\WATCHDOG

Also check the Reliability Monitor out -
START | perfmon /rel

A 0x117 Live Kernel Event is one step below a 0x116 bugcheck BSOD.

0x117 = video TDR timeout - video driver did not respond in the time alloted - usually 30000ms (30 secs), but did ultimately recover

0x116 = video TDR timeout - video driver was unable to recover

Update/ roll-back your video drivers. Make sure all drivers related to video drivers are updated as well, e.g., webcam

Regards. . .

jcgriff2

.

Good news!

I did the following below and the BSOD hasn't yet returned for 1 day despite lenghtly sleep times. Sleep wake up happens in a flash now! I'm going to post again in a couple days or so to let you all know if the BSOD stays away. But so far so good!

- I uninstalled the video driver using the option to delete the driver software until Windows would only install a vanilla VGA driver on its own. Then I installed the latest ATI driver from the ATI website.
-Uninstalled Windows Update KB974431. See https://www.sevenforums.com/crashes-debugging/45354-bsod-startup-2.html which mentions updates KB974332, KB974431 and KB976098 as known to conflict with ATI display drivers. (I think this is what caused it!~)
-I've attached screenshots of my power options settings for any curious.

If I stay error free for 3 days I'll try putting my power options back to normal and make sure that does not cause the error (unlikely, I think).


I'll post back to let you all know how things went. Thanks for your input!

Well bummer. I let it sleep for 8 hrs this time and I got the same BSOD (116) with two preceding 117's. Looks like the one-day reprieve may have been a fluke.

Thoughts?

Now it only happens half the time after a long sleep lol. Anyone have any additional ideas?

amdlover said:

Now it only happens half the time after a long sleep lol. Anyone have any additional ideas?

Update to latest chipset/motherboard driver(s), ensure proper cooling for video card by setting max fan speed as test, ensure proper Vdimm settings in the bios for your particular system ram. Also, check that the psu is strong enough for your system and video card.

Read my previous posts. Power isn't an issue here and all drivers have been updated.

Well tested for a couple days. I definitely only get it upon a long sleep. If I never let it sleep, never get a BSOD. I have seen multiple posts relating to this on other sites. Looks like is a relatively common ATI + Windows 7 issue.

Just for kicks I'm going to try it with Plug and Play OS enabled... we'll see what happens!