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Windows 7: Windows Explorer Crash

27 Dec 2010   #1

Windows 7
 
 
Windows Explorer Crash

I have a Sony Vaio and windows explorer has been continuously crashing everytime I start my computer for three days. When I go into safe mode the same problem does not happen but I still can't do much so that's not really an option. I've tried suggestions to do a system restore or clean boot but because my windows explorer crashes almost instantaneously I literally can do nothing in normal mode. I really don't know what to do and could use any suggestions. Is there any way to fix this in safe mode?

My computer was acting up about a month back and I had to restore it to factory settings as advised by the people at Sony, however when I did it limited my access to many of my files which I ignored since I desperately needed my computer to last through finals. Are the two related or is this coincidental?

Any advice or guidance would be seriously appreciated.
Thanks!

My System SpecsSystem Spec
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27 Dec 2010   #2

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Welcome jennymc

Try running System File Checker

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
27 Dec 2010   #3

Windows 7
 
 

Quote   Quote: Originally Posted by DocBrown View Post
Welcome jennymc

Try running System File Checker

SFC /SCANNOW Command - System File Checker
I just tried doing this a few times and windows explorer keeps crashing before I can even get the elevated command prompt to open.
My System SpecsSystem Spec
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27 Dec 2010   #4

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Did you try the CMD command in Safe Mode ?
My System SpecsSystem Spec
27 Dec 2010   #5

Windows 7
 
 

Quote   Quote: Originally Posted by DocBrown View Post
Did you try the CMD command in Safe Mode ?
Just tried that and it worked, it says that Windows Resource Protection did not find any integrity violations.
My System SpecsSystem Spec
27 Dec 2010   #6

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

We need to do some digging to find the cause
can you type eventvwr in search? go to the windows logs>application tab.

You need to look for critical errors (they have red in the left column) that say app hang, app crash, etc.

when you find them use the built in snipping tool (type snipping in search) to make a screen shot of them and the attachment icon (shaped like a paper clip) in the reply form to upload them
My System SpecsSystem Spec
27 Dec 2010   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome
Lets try to diagnose
Clean boot would help, try to set up in safe mode

If you cannot do that try a boot logging
How To Enable Boot Logging For Fixing Startup Problems in Windows
But try your best for clean boot that will give us the answer
Try to disable your anti virus and firewall. That may help
Did you install anything lately or make changes
Can you get to system restore from safe mode. If so go back several days before the problem
My System SpecsSystem Spec
28 Dec 2010   #8

Windows 7
 
 

Quote   Quote: Originally Posted by DocBrown View Post
We need to do some digging to find the cause
can you type eventvwr in search? go to the windows logs>application tab.

You need to look for critical errors (they have red in the left column) that say app hang, app crash, etc.

when you find them use the built in snipping tool (type snipping in search) to make a screen shot of them and the attachment icon (shaped like a paper clip) in the reply form to upload them
I did this and there were a lot of errors, a lot. Unfortunately I can't get it to upload because I'm using an old computer for the internet and to do this right now and I'm using my laptop to try and do the things suggested. I don't have internet currently on the laptop.
My System SpecsSystem Spec
28 Dec 2010   #9

Windows 7
 
 

Quote   Quote: Originally Posted by richc46 View Post
Welcome
Lets try to diagnose
Clean boot would help, try to set up in safe mode

If you cannot do that try a boot logging
How To Enable Boot Logging For Fixing Startup Problems in Windows
But try your best for clean boot that will give us the answer
Try to disable your anti virus and firewall. That may help
Did you install anything lately or make changes
Can you get to system restore from safe mode. If so go back several days before the problem
I tried doing the clean boot in safe mode and when the computer restarted nothing changed, windows explorer is still crashing the minute my desktop loads. Should I try to enable boot logging?
My System SpecsSystem Spec
28 Dec 2010   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Boot logging is not a cure. It shows what is loading, etc. It is a tool. It will not hurt.
My System SpecsSystem Spec
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