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Windows 7: BSOD & freezes every now and then


28 Dec 2010   #1

Windows 7 ultimate 64 bit
 
 
BSOD & freezes every now and then

Hi,

I got this new laptop with Windows 7 recently and have been experiencing freezes and BSOD almost everyday. The problem is random and does not need a trigger as such, can happen anytime, normally it gives a BSOD but sometime also freezes completely and the only option after that is hard boot.

Here are the details of my Laptop:

Processor: Intel® Core TM i5-460M, 2.53GHz
Display: 41.6 cm LCD, 1600x900
Graphics: NVIDIA® GeForce® 310M 512MB
Memory: 4 GB 1066MHz DDR3-SDRAM
Optical Drive: Blu-ray Disc(TM) writer
Hard drive: 320 GB Serial ATA (7200 rpm)
Wireless LAN: Wireless LAN + Bluetooth
Battery: Battery life up to 3 hours
Ports: 2 USB 3.0 + 1 e-SATA/USB 2.0
HDMI(TM) output: HDMI(TM) output
Operating system: Windows® 7 Home Premium(64bit) upgraded to Ultimate using built-in upgrade feature.


Attaching the dump files and files created by the tool 'Windows_NT6_BSOD_v3.03_jcgriff2_' from your website.

Please could you be able to check the files and let me know what could be wrong.

Your help is appreciated.

Thanks,
John


My System SpecsSystem Spec
.

28 Dec 2010   #2

Windows 8.1 Pro x64
 
 

The cause is NETw5s64.sys, your Intel wireless driver
Update it Intel® Driver Update Utility

Code:
BugCheck A, {22800000008, 2, 1, fffff800038cb365}

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ndis.sys - 
Unable to load image \SystemRoot\system32\DRIVERS\NETw5s64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : NETw5s64.sys ( NETw5s64+1f9f15 )
My System SpecsSystem Spec
28 Dec 2010   #3

Windows 7 ultimate 64 bit
 
 
Thanks

Thanks for the prompt reply.

There was infact a new driver available for the wifi... I have it installed now.

I will report back if this does not work.

Thanks again.

John
My System SpecsSystem Spec
.


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 BSOD & freezes every now and then




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