Problem When Windows Wake Up from Sleep


  1. Posts : 53
    Windows 7 Ultimate x64
       #1

    Problem When Windows Wake Up from Sleep


    Hi!

    Recently i brought an HP dv6-3180sp Laptop and format the hard drive and install my version of Windows (Windows 7 Ultimate x64).

    But i have a problem with the Sleep mode in my computer.

    When i put it to Sleep when open the lid the Biometric device to login does not work and if i insert the password i receive a empty screen.

    If I want to work again i need to force a shut down. And power on again.

    I don't know how to resolve this trouble.

    Someone can help me?

    Regards,

    cs.oyen
      My Computer


  2. Posts : 53
    Windows 7 Ultimate x64
    Thread Starter
       #2

    Someone?
      My Computer


  3. Posts : 3,139
    Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
       #3

    Make sure you have the latest audio, video, network and chipset drivers.
    Software & Driver Downloads HP Pavilion dv6-3180sp Entertainment Notebook PC - HP Customer Care (United States - English)

    Your bios should be: 2010-11-25 , Version:F.23
      My Computer


  4. Posts : 32
    Windows 7 Ultimate x64
       #4

    Biometric device you say ? Does it come with drivers for Windows 7 x64 ? Did you update Windows ? Did Windows install successfully drivers for it ?

    Sometimes it may just be a driver issue.
      My Computer


  5. Posts : 53
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Dellius said:
    Biometric device you say ? Does it come with drivers for Windows 7 x64 ? Did you update Windows ? Did Windows install successfully drivers for it ?

    Sometimes it may just be a driver issue.
    The driver is updated and is to x64 platform...
      My Computer


  6. Posts : 53
    Windows 7 Ultimate x64
    Thread Starter
       #6

    When it happens Windows only can work again after ~2 minutes .... waiting
      My Computer


  7. Posts : 53
    Windows 7 Ultimate x64
    Thread Starter
       #7

    Some Help is need :S
      My Computer


  8. Posts : 53
    Windows 7 Ultimate x64
    Thread Starter
       #8

    Hello!

    After many tentatives finally i discover that the problem is caused by the Finger print software/hardware (i don't know)...

    Someone can help me?
      My Computer


 

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