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Windows 7: Windows 7 BSOD after exiting standby (ie waking up)


28 Dec 2010   #1

Windows 7 Home Premium 64bit
 
 
Windows 7 BSOD after exiting standby (ie waking up)

Hi,

I'd like help debugging a BSOD after waking from standby.

Here are my specifics:
- Windows 7 x64
- Fresh HDD install (no original OS on HDD)
- OEM version purchased and installed by me
- New PC build (1 month old)
o Gigabyte GA-H55M-S2H Motherboard - Intel H55, LGA1156, Micro ATX, Audio, Video, PCI Express 2.0, LAN, USB 2.0
o Intel Core i3 540 Processor BX80616I3540 - 3.06GHz, LGA 1156, 4MB L3 Cache, Dual-Core, Retail Processor w/ Fan

- Runs stable other than BSOD after waking from standby

Additional Notes:
If OS boots and no applications are open the BSOD does not appear to happen, however, if a application is open and system goes to standby, the BSOD occurs during the wake up process.

Thanks in advance!





My System SpecsSystem Spec
.

29 Dec 2010   #2

Windows 7 Ultimate x64 SP1
 
 

Hi,
First Perform system file checker:
Right click Command Prompt → run as admin → sfc /scannow

Then your dmp bugcheck KERNEL_DATA_INPAGE_ERROR (7a).
Typically caused by a bad block in the paging file or disk controller error.
So I suggest you to test your Harddrive:
1] Command Prompt (as administrator) → chkdsk /f /r
2] Use WDC Data LifeGuard tools → EXTENDED TEST

And update your Realtek NIC driver:
Rt64win7.sys Thu Feb 26 01:04:13 2009 → Realtek
My System SpecsSystem Spec
29 Dec 2010   #3

Windows 7 Home Premium 64bit
 
 

Hi, many thanks for your reply and suggestions. I will try your suggestions and post back my results.
My System SpecsSystem Spec
.


02 Jan 2011   #4

Windows 7 Home Premium 64bit
 
 

Hi, Sorry this took so long (was on holiday vacation!). I ran the disk drive tests today and no errors were detected. According to Windows, the current NIC driver is the best (I guess no newer available?).

I went into the BIOS and changed the SATA interface from AHCI to IDE. After rebooting, Windows updated the drive controller driver. Maybe this will address the BSOD crash? I will monitor the situation and post any new status updates good or bad.

Your thoughts, comments or suggestions are welcome.

Thx.
--Rj
My System SpecsSystem Spec
02 Jan 2011   #5

Windows 7 Ultimate 32 bit
 
 

Hi, Rj. Thanks for the update. Your dumps indicate memory corruption. Out of date drivers can caiuse memoery corruption and BSOD's. Update this driver:
Quote:
Rt64win7.sys Thu Feb 26 04:04:13 2009 - Realtek 8101E/8168/8169 Network Driver Interface Specification 6.20 64-bit Driver. Latest PCIe GBE (GigaBit Ethernet) drivers here: Realtek.
See if this helps your system.
My System SpecsSystem Spec
02 Jan 2011   #6

Windows 7 Home Premium 64bit
 
 

Hi Carl, Based on your recommendation I updated the Realtek driver. I also updated the BIOS from F5 to F7 and then reverted the BIOS back to AHCI (after doing some research on AHCI vs IDE). Normally I like to make a single change at a time but made an exception. I'll provide update after running the system and observing behavior.

Again, your thoughts, comments or recommendations are welcome.

Thx.
--Rj
My System SpecsSystem Spec
04 Jan 2011   #7

Windows 7 Home Premium 64bit
 
 

Hi Carl,

Well, I ran some tests (had several applications open and forced into sleep) and system generated a BSOD after waking from sleep. I can package the dump if you think it is valuable.

Just to summarize:
- Updated Realtek driver
- Updated BIOS to F7
- Ran the disk tests you suggested and no errors were reported.

Is there is a BIOS setting that needs to be adjusted?

Btw, the drive makes a unusual sound (makes me a bit uncomfortable) when initially booting and waking from sleep.

Any advice or suggestion or comments are welcome.

Br,
-Rj
My System SpecsSystem Spec
04 Jan 2011   #8

Windows 7 Home Premium 64bit
 
 

The crash package is attached.
My System SpecsSystem Spec
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 Windows 7 BSOD after exiting standby (ie waking up)




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