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Windows 7: Analyse minidump


30 Dec 2010   #1

Windows 7 Ultimate 64
 
 
Analyse minidump

Can somebody please help me to analyse this minidump which causes a bluescreen?

thanks
Nicolas


My System SpecsSystem Spec
.

30 Dec 2010   #2

Windows 8.1 Pro x64
 
 

Try a SFC scan SFC /SCANNOW Command - System File Checker

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.


Code:
Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
My System SpecsSystem Spec
30 Dec 2010   #3

Vista Home Premium x86 SP2
 
 

Hello!

yowanvista has come to the right conclusion. ataport.sys is blamed, but this is not the actual cause.

Code:
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
Look at your call stack:

Code:
fffff880`0318c468 fffff800`02c7dca9 : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0318c470 fffff800`02c7c920 : fffff880`028a0280 fffffa80`03822b60 fffffa80`0756cc40 fffff880`02868630 : nt!KiBugCheckDispatch+0x69
fffff880`0318c5b0 fffff800`02c5ad29 : 00000000`00000003 fffff880`016f3fbf 00000000`00000000 fffff880`045301f4 : nt!KiPageFault+0x260
fffff880`0318c740 fffff800`02c5dfec : fffffa80`03822b60 00000000`00000002 00000000`00000000 fffffa80`064fd538 : nt!KiInsertQueueApc+0x1e9
fffff880`0318c770 fffff800`02c8155b : 00000000`00000000 00000000`a000000c 00000000`00000000 00000000`00000000 : nt!KeInsertQueueApc+0x80
fffff880`0318c7d0 fffff880`010fb41a : fffffa80`043321a0 00000000`00000001 fffffa80`03734010 00000000`00000000 : nt!IopfCompleteRequest+0xbdb
fffff880`0318c8b0 fffff880`010fb242 : fffffa80`03734010 00000000`00000002 00000000`07800000 00000000`07800000 : ataport!IdeCompleteScsiIrp+0x62
fffff880`0318c8e0 fffff880`010f5e32 : 00000000`00000002 00000000`00000000 00000000`00000001 00000000`00000001 : ataport!IdeCommonCrbCompletion+0x5a
fffff880`0318c910 fffff880`010fe7ed : fffffa80`043321a0 fffffa80`03734010 00000000`00000000 fffff880`0318caa8 : ataport!IdeTranslateCompletedRequest+0x236
fffff880`0318ca40 fffff880`010fe0ec : fffffa80`043321a0 00000000`00000000 fffffa80`043321a0 00000000`00000000 : ataport!IdeProcessCompletedRequests+0x4d5
fffff880`0318cb70 fffff880`00e5f4ce : fffffa80`033d7000 fffff880`0170e653 fffffa80`04332050 fffffa80`033d7750 : ataport!IdePortCompletionDpc+0x1a8
fffff880`0318cc30 fffffa80`033d7000 : fffff880`0170e653 fffffa80`04332050 fffffa80`033d7750 fffff880`03164180 : sptd+0x424ce
fffff880`0318cc38 fffff880`0170e653 : fffffa80`04332050 fffffa80`033d7750 fffff880`03164180 00000000`00000000 : 0xfffffa80`033d7000
fffff880`0318cc40 fffff800`02c89bfc : fffffa80`04332118 fffffa80`04332050 00000000`00000000 00000000`00000000 : ndis! ?? ::FNODOBFM::`string'+0x6f33
fffff880`0318ccd0 fffff800`02c86eea : fffff880`03164180 fffff880`0316ef80 00000000`00000000 fffffa80`033d80a0 : nt!KiRetireDpcList+0x1bc
fffff880`0318cd80 00000000`00000000 : fffff880`0318d000 fffff880`03187000 fffff880`0318cd40 00000000`00000000 : nt!KiIdleLoop+0x5a
Do you see:

Code:
fffff880`0318cc30 fffffa80`033d7000 : fffff880`0170e653 fffffa80`04332050 fffffa80`033d7750 fffff880`03164180 : sptd+0x424ce
Removing sptd.sys is good general BSoD advice, but this time it applies very specifically to you. Please follow the advice above.

Thanks, and good luck!

Richard
My System SpecsSystem Spec
.


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