crashes, no bsod

thetruenorth · 08 Dec 2010

had a lot of crashes, try posted fixes & finally did a total system recovery install 12/8/10( disks provided by manufacturer)
2 hrs into new machine & they started again
Errors in P&R report suggest keyboard & mouse
switch keyboards to manufacture's (cheapie) & mouse is up to date & win7 compliant.
As far as i can tell all drivers seem to be up to date.
starting to loose my hair over this.

any help is more than greatly appreciated

Specs
System Manufacturer/Model Number

ACER M5811 OS

windows7 Home Premium 64 oem CPU

DualCore Intel Core i5 650, 3333 MHz (25 x 133) Motherboard

Foxconn H57M01 Memory

6071 MB Graphics Card(s)

ATI Radeon HD 4600 Series (1024 MB) Sound Card

ATI Radeon HDMI @ ATI RV710/730/740 - High Def Monitor(s) Displays

Acer AL1916W [19" LCD] (6290AE094010) Screen Resolution

N/A Hard Drives

ST31000528AS (1000 GB, 7200 RPM, SATA-II)
WDC WD10EADS-00P8B0 (931 GB, IDE)

thetruenorth · 08 Dec 2010

& 2 more crashes since first posting

thetruenorth · 09 Dec 2010

a little help please

wish · 10 Dec 2010

Go to device manager and see if there is any yellow exclamation, so you need to install the proper driver for its device.

thetruenorth · 10 Dec 2010

Thank you for your reply.
There,s no conflicts in the device manager.
I've attacked a report compiled this morning.
In the system diagnostic report it states the error 'tv_ConfigMgrErr24' & I've searched through Google & can't find anything relevant to this system. ( of course my debugging skills are pretty much non-existent)
According to Driver Genius all my drivers are up to date.
this is happening after a fresh install & with no load at all. Last crash the only thing i was doing was on the web. before I reinstalled & tried various security programs all with no efect.
again thanks for your reply
Cheerz

wish · 10 Dec 2010

Hi,
There is no .dmp files in your attachment, take a look at folder C:\Windows\Minidump\

And make sure your system is set to create dump files.
Set MiniDump

thetruenorth · 10 Dec 2010

set the mini dump as you suggested, I not sure this will help , the system crash just turns itself off, there is no bcod or time for it to write the dump, just a hard crash then a restart asking what mode to start in

thetruenorth · 10 Dec 2010

just had another crash, the only program running was firefox.
& there is no minidump folder under C:\Windows\Minidump\
attached a copy of the error

wish · 10 Dec 2010

Honestly, it's difficult for me to diagnose your problem without dmp file.
Start with uninstall your Eset Antivirus completely and replace it with MSE.
http://www.microsoft.com/security_essentials/

Perform system file checker:
Right click Command Prompt → run as admin → sfc /scannow

Then update/reinstall your Intel Gigabit Network Adapter
http://downloadcenter.intel.com/

thetruenorth · 10 Dec 2010

had another crash while downloading security_essentials/ but we had a BSOD, first one,
here's the minidump
hopefully there's some help in it, I'll continue on with your advice