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Windows 7: Windows 7 Home Premium 64bit Regular BSOD Errors, please help.


30 Dec 2010   #1

Windows 7 Home Premium 64bit
 
 
Windows 7 Home Premium 64bit Regular BSOD Errors, please help.

Hi,
I have been experiencing BSOD errors for some time now on my DELL Inspiron 580, and I am assuming that it is one or more incorrect/out of date drivers that are causing this issue.

I can see the BSOD errors when I log back in, for example:
---------------------------------------------------------
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 6153

Additional information about the problem:
BCCode: 4a
BCP1: 000007FEFD94BC3A
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88006FB8520
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\123010-17721-01.dmp
C:\Users\Noel\AppData\Local\Temp\WER-34866-0.sysdata.xml
---------------------------------------------------------
but I cannot read the .dmp files produced.

I have attached 2 examples of the .dmp files incase they might reveal different issues.

Please can someone review them and provide me with some guidance/direction as to what the problem might be?

Much appreciated and thanks in advance,

Regards,
Noel


My System SpecsSystem Spec
.

30 Dec 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by noelkelly73 View Post
Hi,
I have been experiencing BSOD errors for some time now on my DELL Inspiron 580, and I am assuming that it is one or more incorrect/out of date drivers that are causing this issue.

I can see the BSOD errors when I log back in, for example:
---------------------------------------------------------
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 6153

Additional information about the problem:
BCCode: 4a
BCP1: 000007FEFD94BC3A
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88006FB8520
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\123010-17721-01.dmp
C:\Users\Noel\AppData\Local\Temp\WER-34866-0.sysdata.xml
---------------------------------------------------------
but I cannot read the .dmp files produced.

I have attached 2 examples of the .dmp files incase they might reveal different issues.

Please can someone review them and provide me with some guidance/direction as to what the problem might be?

Much appreciated and thanks in advance,

Regards,
Noel

Hi Noel


Both of these were caused by USB

One the USBPORT.sy and one USBehci.sys. Both part of the OS.

I would run a system file check to verify and repair them.
SFC /SCANNOW Command - System File Checker

There may be more USB problems but these are the easiest to fix so we should do them first.

Ken J
My System SpecsSystem Spec
30 Dec 2010   #3

Windows 7 Home Premium 64bit
 
 

Thanks Ken, I'm running this now, just hope the PC doesn't crash while doing it .
My System SpecsSystem Spec
.


30 Dec 2010   #4

Windows 7 Home Premium 64bit
 
 

ok still have issues after this:
================================================
C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
================================================

so I extracted the SR tags from the CBS.log file using:
C:\Windows\system32>findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >%userprofile%\Desktop\sfcdetails.txt

and I got the follow errors:

2010-12-30 23:45:05, Info CSI 00000126 [SR] Beginning Verify and Repair transaction
2010-12-30 23:45:05, Info CSI 00000128 [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-12-30 23:45:08, Info CSI 0000012a [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-12-30 23:45:08, Info CSI 0000012b [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.WindowsFoundationDelivery"
2010-12-30 23:45:08, Info CSI 0000012e [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"tcpmon.ini"; source file in store is also corrupted
2010-12-30 23:45:08, Info CSI 00000130 [SR] Verify complete
My System SpecsSystem Spec
30 Dec 2010   #5

Windows 7 Home Premium 64bit
 
 

... sorry there's more ...
My System SpecsSystem Spec
30 Dec 2010   #6

Windows 7 Home Premium 64bit
 
 

2010-12-30 23:46:46, Info CSI 000001a0 [SR] Beginning Verify and Repair transaction
2010-12-30 23:46:47, Info CSI 000001a2 [SR] Cannot repair member file [l:36{18}]"Amd64\HPZSTW71.DLL" of prnhp003.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-12-30 23:46:52, Info CSI 000001a4 [SR] Verify complete

...and...

2010-12-30 23:56:40, Info CSI 000003fe [SR] Beginning Verify and Repair transaction
2010-12-30 23:56:40, Info CSI 00000400 [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-12-30 23:56:42, Info CSI 00000402 [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-12-30 23:56:42, Info CSI 00000403 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.WindowsFoundationDelivery"
2010-12-30 23:56:42, Info CSI 00000406 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"tcpmon.ini"; source file in store is also corrupted
2010-12-30 23:56:42, Info CSI 00000408 [SR] Verify complete

...and...

2010-12-30 23:59:52, Info CSI 000005b3 [SR] Verifying 58 (0x000000000000003a) components
2010-12-30 23:59:52, Info CSI 000005b4 [SR] Beginning Verify and Repair transaction
2010-12-30 23:59:53, Info CSI 000005b6 [SR] Verify complete
2010-12-30 23:59:53, Info CSI 000005b7 [SR] Repairing 1 components
2010-12-30 23:59:53, Info CSI 000005b8 [SR] Beginning Verify and Repair transaction
2010-12-30 23:59:53, Info CSI 000005ba [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-12-30 23:59:53, Info CSI 000005bc [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-12-30 23:59:53, Info CSI 000005bd [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.WindowsFoundationDelivery"
2010-12-30 23:59:53, Info CSI 000005c0 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"tcpmon.ini"; source file in store is also corrupted
2010-12-30 23:59:53, Info CSI 000005c2 [SR] Repair complete
My System SpecsSystem Spec
30 Dec 2010   #7

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by noelkelly73 View Post
2010-12-30 23:46:46, Info CSI 000001a0 [SR] Beginning Verify and Repair transaction
2010-12-30 23:46:47, Info CSI 000001a2 [SR] Cannot repair member file [l:36{18}]"Amd64\HPZSTW71.DLL" of prnhp003.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-12-30 23:46:52, Info CSI 000001a4 [SR] Verify complete

...and...
Code:
2010-12-30 23:56:40, Info                  CSI    000003fe [SR] Beginning Verify and Repair transaction
2010-12-30 23:56:40, Info                  CSI    00000400 [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-12-30 23:56:42, Info                  CSI    00000402 [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-12-30 23:56:42, Info                  CSI    00000403 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.WindowsFoundationDelivery"
2010-12-30 23:56:42, Info                  CSI    00000406 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"tcpmon.ini"; source file in store is also corrupted
2010-12-30 23:56:42, Info                  CSI    00000408 [SR] Verify complete
 
...and...
 
2010-12-30 23:59:52, Info                  CSI    000005b3 [SR] Verifying 58 (0x000000000000003a) components
2010-12-30 23:59:52, Info                  CSI    000005b4 [SR] Beginning Verify and Repair transaction
2010-12-30 23:59:53, Info                  CSI    000005b6 [SR] Verify complete
2010-12-30 23:59:53, Info                  CSI    000005b7 [SR] Repairing 1 components
2010-12-30 23:59:53, Info                  CSI    000005b8 [SR] Beginning Verify and Repair transaction
2010-12-30 23:59:53, Info                  CSI    000005ba [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-12-30 23:59:53, Info                  CSI    000005bc [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-12-30 23:59:53, Info                  CSI    000005bd [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.WindowsFoundationDelivery"
2010-12-30 23:59:53, Info                  CSI    000005c0 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"tcpmon.ini"; source file in store is also corrupted
2010-12-30 23:59:53, Info                  CSI    000005c2 [SR] Repair complete
Well because there are corrupt files that cant be repaired you are going to need to run a repair install from the win 7 dvd.

Be sure to make a backup and restore point before


Ken J
My System SpecsSystem Spec
30 Dec 2010   #8

Windows 7 Home Premium 64bit
 
 

Ah, ok, see the problem is that while trying to create a backup earlier it crashed in the middle of it. So I may or may not be able to do that, but will give it ago again.

Is the following not an option then? or just not advisable?
Extract Files from Windows 7 Installation DVD

Note: as this is a DELL PC it's an OEM installation and I have a Reinstallation DVD, is that ok for either of the above?
My System SpecsSystem Spec
30 Dec 2010   #9

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by noelkelly73 View Post
Ah, ok, see the problem is that while trying to create a backup earlier it crashed in the middle of it. So I may or may not be able to do that, but will give it ago again.

Is the following not an option then? or just not advisable?
Extract Files from Windows 7 Installation DVD

Note: as this is a DELL PC it's an OEM installation and I have a Reinstallation DVD, is that ok for either of the above?
Unfortunately Dell (and I have one) doesn't include an OS dvd. Your re0install/restore dvd may just set the computer back to where it was when it cam out of the factory. You would then lose everything installed since then. Not good.

You can extract the files but it would be easier if you just re-installed (repair).

You will need a win 7 dvd though.

Ken J
My System SpecsSystem Spec
30 Dec 2010   #10

Windows 7 Home Premium 64bit
 
 

oh well, thanks for your help in getting this far. Happy New Year
My System SpecsSystem Spec
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 Windows 7 Home Premium 64bit Regular BSOD Errors, please help.




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