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Windows 7: Windows will not logoff or in praticular,,, restart

04 Jan 2011   #11

windows 7 Professional

Quote   Quote: Originally Posted by DeanP View Post
I'd actually check for malware and viruses on your computer. Uninstall Trend-Micro on your system and replace it with MS Security Essentials. Gurus and Experts recommend MS Security Essentials. It is free, easy to use and less-annoying.

Also, install Malwarebytes and post back with the results. Do this in Safe Mode. Please do few full scans.

Btw, why would you bring the computer to the Geek Squad? The first thing they would do is reinstall Windows. If you bring it to us (seven forums), the first thing we would do is tell you what to do.
geek squad isnt alowd to reintall windows, they did software diagnostics, hardware diagnostics, and nothing poped up as abnormal, they ran several virus checks and they sayed nothing was wrong after hooking it up for 3 days to a computer app which runs diagnostics multiple times i guess

My System SpecsSystem Spec
04 Jan 2011   #12

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7

For your Geek Squad, they probably don't re-install Windows. MOST Geek Squads (where I live) they do re-install Windows.

They probably ran virus checks with their own anti-virus software or a third-party (i.e. Norton, McAfee, Kaspersky). If you use MS Security Essentials and MalwareBytes to scan for malware = probably make a big difference.
My System SpecsSystem Spec
04 Jan 2011   #13

windows 7 Professional

so far ive narrowd down its not a virus, or adleast i think, im pretty sure hp has programs that are not shuting down, they do it all the time, if you buy an hp, you are really renting it, you dont really own it, they take over, once get this resolved im getting riddof everything i can of HPs, i droped 4gs on it at this point on upgrades, my minimum power supply shouldve been 600, they gave me a power supply with 450, i had to upgrade 800, i wouldve perverd a 1200 but i coiulnt afford it and its not worth complaning, avery time i cntact them i call india and hve problems where they refuse to fix it despite my warenty.
My System SpecsSystem Spec

05 Jan 2011   #14

windows 7 Professional

ime using drive scrubber from iOLO to wipe my pc clean but the estemated time has been 9 hours for the last 6 hours and its not looking promicing, i hope it works cuz i want out, imm replacing my os with windows 7 i bought instead of what just so happen to come with my pc, i hate HPs part in my computer, i am so dissapointed in there quality, oh how the mighty have fallen, a while back they where up there with dell, now they are rated for some of the worst service there is on alot of online polls, any recommendations or comments please quote me
My System SpecsSystem Spec

 Windows will not logoff or in praticular,,, restart

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