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Windows 7: Windows will not logoff or in praticular,,, restart


02 Jan 2011   #1

windows 7 home premium
 
 
Windows will not logoff or in praticular,,, restart

about 5 months ago a baught a new HP Elite 300z AMD PC, i droped close to 3000 after all monitors and pc customization from hp, recently i have run into some issues, explorer.exe crashes CANSTANTLY, most programs onced opend and then closed will not open again, trend micro will not start up, my internet is slower than usual, i cant download or un install programs, and worst of all i cant shut down or re start, i get stuck on the shuting down page or the loging off display screen, i have done several factory resets with recover discs i have orderd from hp, i have tried startup repair, sys repair and manualy checked over my regestry and found nothing obviously wrong, i have the feeling somthing i do not know about is running in the background but do not know what, when i went to a geek squad some one told me i would need a suplemental disk which hp is refusing to send me saying " oooah i am thinking it would be dis three, are you having the disk?" and they have hung up on me multiple times.
if someone could shed some light on the situation, adleast this would make a little more sence and would be better if someone has a solution.


( forgot to mention,,, all drivers are up to date )

My System SpecsSystem Spec
.

02 Jan 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Mmmm....

Lets start here:

If you can boot the syetm succesfully, can you please open an elevated Command Prompt, and type in the following command:

sfc /scannow

It may take some time, so let it run through. Copy and paste the resultant message (or image) here so we can see the results.

Regards,
Golden
My System SpecsSystem Spec
02 Jan 2011   #3

windows 7 home premium
 
 

Quote   Quote: Originally Posted by Golden View Post
Mmmm....

Lets start here:

If you can boot the syetm succesfully, can you please open an elevated Command Prompt, and type in the following command:

sfc /scannow

It may take some time, so let it run through. Copy and paste the resultant message (or image) here so we can see the results.

Regards,
Golden




after restarting several times my computer has finaly stoped locking up, i ran the cmd you mentiond and here are the results, see what you can make of it but it seems prety streight forword to me


C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
C:\Windows\system32>
My System SpecsSystem Spec
.


03 Jan 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Good.

Now can you open the elevated command prompt again and type

chkdsk /f

Copy and paste the results here.

Regards,
Golden
My System SpecsSystem Spec
03 Jan 2011   #5

windows 7 home premium
 
 

Quote   Quote: Originally Posted by Golden View Post
Good.

Now can you open the elevated command prompt again and type

chkdsk /f

Copy and paste the results here.

Regards,
Golden
C:\Windows\system32>chkdsk /f
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N) n


i had earlyer sayed yes and when it re started a s creen came up and it whent by somewhat quickly, by the time i noticed it finished, my computer was restarting, and haveing trouble restarting at that
My System SpecsSystem Spec
03 Jan 2011   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Ok. You were correct to say "YES", but it should have taken longer to run after the first reboot.

What are the symptoms of the non-restart now? At what point is it getting too, and are there any messages shown?
My System SpecsSystem Spec
03 Jan 2011   #7

windows 7 home premium
 
 

Quote   Quote: Originally Posted by Golden View Post
Ok. You were correct to say "YES", but it should have taken longer to run after the first reboot.

What are the symptoms of the non-restart now? At what point is it getting too, and are there any messages shown?
when it started it had ran for about 5-10 min, when it was done it just ATEMPTED to restart, after 15 min i force shut down and started manualy and when i started up it installed updates up to 30 pct, and then ATEMPTED to restart again, once again around 20 min i restarted and then when i got in it apeared to have cleaned up my desktop a bit but didnot solve any problems, + latly my middle monitor of 3 isnt starting on time, it takes about 2 seconds longer to turn on every time i shut down, restart, or turn somthing on to full screen, its always 2 seconds behind, i think its most likly related.
My System SpecsSystem Spec
04 Jan 2011   #8

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

I don't understand : you say it re-started, but then then you had to force a shutdown? Why would you need to force a shut-it down if its re-started?

What updates is it doing? Windows updates? Some updates require a re-start, so you shouldn't intefere with that process? If its re-strating by itself after updates, then let it do so.

Is the PC making any beeping noises just prior to rebooting itself?
My System SpecsSystem Spec
04 Jan 2011   #9

windows 7 home premium
 
 

Quote   Quote: Originally Posted by Golden View Post
I don't understand : you say it re-started, but then then you had to force a shutdown? Why would you need to force a shut-it down if its re-started?

What updates is it doing? Windows updates? Some updates require a re-start, so you shouldn't intefere with that process? If its re-strating by itself after updates, then let it do so.

Is the PC making any beeping noises just prior to rebooting itself?
Every time I install something it says installing updates, same if I un install, when the chkdsk /f finished it ATTEMPTED to restart my computer after installing updates, i eventualy after about 15-20 min felt I should do it manual, when I got into my computer after manual restarting most of the programs on my pc. Had lost a lot of the saved settings, which is ok because I've just done a system restoring a few days ago. And I don't here any beeping noises on a day to day basis when it tries to restart or I manual do it, I think I might've heard it once or twice.
My System SpecsSystem Spec
04 Jan 2011   #10

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

I'd actually check for malware and viruses on your computer. Uninstall Trend-Micro on your system and replace it with MS Security Essentials. Gurus and Experts recommend MS Security Essentials. It is free, easy to use and less-annoying.

Also, install Malwarebytes and post back with the results. Do this in Safe Mode. Please do few full scans.

Btw, why would you bring the computer to the Geek Squad? The first thing they would do is reinstall Windows. If you bring it to us (seven forums), the first thing we would do is tell you what to do.
My System SpecsSystem Spec
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 Windows will not logoff or in praticular,,, restart




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