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Windows 7: computer crash

02 Jan 2011   #1

windows 7 ultimate
 
 
computer crash

hi all, i am trying to figure out how my laptop crashed. first off, my hp 2000 series keeps getting hot and the charge doesn't stay long. i can have it fully charged and it last for maybe an hour unplugged. when i am working on something and i can't get to the charger on time, it shuts down improperly. now my laptop won't come on. i get as far as the hp screen and then it goes blank with the words operating system not found that keeps flashing at the top of the screen. how can i get it back running??

My System SpecsSystem Spec
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02 Jan 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

It may be possible to reset it to the factory default settings, or better still a safe boot mode so you dont lose any files/data....but we need more details. Is it a Pavilion DV2000? Was the laptop purchased with Windows already installed?

Regards,
Golden
My System SpecsSystem Spec
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 computer crash




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