Windows 7: Get's to the "Welcome" part of the boot then BSOD. No safe mode either

anon180 · 03 Jan 2011

Friend/client's laptop.
Dell Inspiron 1525.
Windows 7 Home basic.
x64 (I believe - unconfirmed).

From what my mate explains he got fooled by a spoof website claiming he needed to "defragment" his drive. He obviously followed a few too many prompts and got infected.

The problem I now have is ever time we turn the lappy on it goes through the initial booting of windows then gets to the "Welcome" screen (right before it would usually load the desktop). It then pops up a BSOD, does it's dump then reboots. If left alone it will do this indefinitely.

Loading in safe mode has the same result.

The BSOD error code is:

Code:

STOP: 0x0000008E (0xC0000005, 0x820836B3, 0xAE19FB24, 0x00000000)

and can be seen here:
http://i1030.photobucket.com/albums/..._Beechboro.jpg

I don't care to repair the Windows partition particularly. I just want to recover some important files before formatting.

I tried Hiren's Boot CD and an XP MiniPE live CD to try copying the files to an external HDD but the C:\ drive didn't even show up in either application.

From my research the error code points to a corrupt MBR. So I got into repair mode with my Windows 7 CD and tried:

Code:

X:\Sources bootsext.exe /fixmbr

as well as

Bootrec.exe /FixMbr
and Bootrec.exe /FixBoot

Neither helped.

Any suggestions?

Thanks heaps guys.

anon180 · 03 Jan 2011

What I don't understand is if the boot record on the HDD is that corrupt that the HDD isn't recognizable in a live CD environment how come it can find enough of the crucial Windows files to boot the OS to the point where it's about to load the desktop?

anon180 · 05 Jan 2011

Still need help guys

.

Windows 7: Get's to the "Welcome" part of the boot then BSOD. No safe mode either

Get's to the "Welcome" part of the boot then BSOD. No safe mode either problems?