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Windows 7: BSOD Started a week ago

03 Jan 2011   #1

Windows 7 Ultimate x64
 
 
BSOD Started a week ago

Hi all!

Need some help in trying to analyze the problem with my comp. Have been having this issue for less than a week. Initially, it started off with the comp just shutting off on it's own and rebooting. Since then I have unchecked the reboot automatically option and yet I still don't get an error message. I got this error when I ran prime95 and had a movie on.


ADD: Also, so you know I had to force this BSOD. What is actually happening is that the computer will suddenly go black and then reboot without any sort of crash report. I've read on these forums that it could be my vid card and I just noticed that my vid card fan wasn't running but the temp according to CPUID was constantly 61 degrees celsius and maxing out at 81 celsius when playing games (ex Mafia II). I've since installed msi afterburner and forced the videocards fan to stay on and now the temp is at 46 celsius. Could it be the video card? Maybe the psu?


Current specs..

i930 oc'd to 3.5ghz
6 gigs of ram
Gigabyte GA X58A-UD3R
ati-hd 5970 (recently updated to most current drivers)
Windows 7 ultimate 64 bit
Antec CP-1000 (power supply)
Noctua Aircooler
Please let me know if there is anything else that you need to know.

Thanks in advance!


My System SpecsSystem Spec
.

04 Jan 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Pracis View Post
Hi all!

Need some help in trying to analyze the problem with my comp. Have been having this issue for less than a week. Initially, it started off with the comp just shutting off on it's own and rebooting. Since then I have unchecked the reboot automatically option and yet I still don't get an error message. I got this error when I ran prime95 and had a movie on.


ADD: Also, so you know I had to force this BSOD. What is actually happening is that the computer will suddenly go black and then reboot without any sort of crash report. I've read on these forums that it could be my vid card and I just noticed that my vid card fan wasn't running but the temp according to CPUID was constantly 61 degrees celsius and maxing out at 81 celsius when playing games (ex Mafia II). I've since installed msi afterburner and forced the videocards fan to stay on and now the temp is at 46 celsius. Could it be the video card? Maybe the psu?


Current specs..

i930 oc'd to 3.5ghz
6 gigs of ram
Gigabyte GA X58A-UD3R
ati-hd 5970 (recently updated to most current drivers)
Windows 7 ultimate 64 bit
Antec CP-1000 (power supply)
Noctua Aircooler
Please let me know if there is anything else that you need to know.

Thanks in advance!

This crash doesnt give definitive information but some indirect conclusions can be made.

1-it is a memory exception caused by either a plugin container or wmiaspi.sys.
run memtest

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.


Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots.

2-Plugin container (if firefox) it is an errant add-on. Try running firefox in safe mode to test

3-If it is wmiaspi.sys I would update the BIOS (MAKE SURE YOU HAVE A BACKUP) and run a system file check

SFC /SCANNOW Command - System File Checker

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\010311-27019-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02e04000 PsLoadedModuleList = 0xfffff800`03041e50
Debug session time: Mon Jan  3 22:58:59.784 2011 (GMT-5)
System Uptime: 0 days 0:33:07.830
Loading Kernel Symbols
...............................................................
................................................................
.....................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff96000140ae9, fffff8800cd770e0, 0}

Probably caused by : win32k.sys ( win32k!PostMessageExtended+a9 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff96000140ae9, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800cd770e0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!PostMessageExtended+a9
fffff960`00140ae9 498b442410      mov     rax,qword ptr [r12+10h]

CONTEXT:  fffff8800cd770e0 -- (.cxr 0xfffff8800cd770e0)
rax=fffff900c45c1970 rbx=0000000000000001 rcx=fffff900c064d050
rdx=0000000000000401 rsi=0000000000000401 rdi=fffff900c45c1970
rip=fffff96000140ae9 rsp=fffff8800cd77ab0 rbp=fffff900c1ef0250
 r8=0000000000000001  r9=0000000000000000 r10=fffff96000140910
r11=fffff900c1ef0250 r12=fffff900c064d050 r13=00000000044ffd20
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
win32k!PostMessageExtended+0xa9:
fffff960`00140ae9 498b442410      mov     rax,qword ptr [r12+10h] ds:002b:fffff900`c064d060=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  plugin-contain

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff96000140fb9 to fffff96000140ae9

STACK_TEXT:  
fffff880`0cd77ab0 fffff960`00140fb9 : fffff900`c45c1970 00000000`00000401 00000000`74332450 00000000`00000000 : win32k!PostMessageExtended+0xa9
fffff880`0cd77b50 fffff960`001409fd : 00000000`00000000 00000000`00000000 00000000`00030398 00000000`00000000 : win32k!PostMessageCheckIL+0x1c9
fffff880`0cd77bc0 fffff800`02e73993 : fffffa80`079ff6a0 fffff880`0cd77ca0 00000000`00000001 00000000`00000020 : win32k!NtUserPostMessage+0xed
fffff880`0cd77c20 00000000`7437fcba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`044fe308 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7437fcba


FOLLOWUP_IP: 
win32k!PostMessageExtended+a9
fffff960`00140ae9 498b442410      mov     rax,qword ptr [r12+10h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!PostMessageExtended+a9

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4cbe5d3e

STACK_COMMAND:  .cxr 0xfffff8800cd770e0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!PostMessageExtended+a9

BUCKET_ID:  X64_0x3B_win32k!PostMessageExtended+a9

Followup: MachineOwner
---------
My System SpecsSystem Spec
Reply

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