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Windows 7: BSOD Help BCCode B3


04 Jan 2011   #1

Windows 7 x64
 
 
BSOD Help BCCode B3

Hello,

I would like some help fixing a blue screen problem I have been having recently. I have been having seemingly random blue screens while my computer has been idling, playing music, etc. My specifics are as follows:

-Windows 7 x64 (Retail upgrade disc bought and installed by me) - originally
installed XP, but decided to upgrade to 7
-New self-built PC (couple of months old)
-AMD Phenom II x4 965 BE, MSI 870A-G54 mobo, Crucial Ballistix 4gb DDR3
1600 memory, MSI R5770 gpu, OCZ 700w power supply, AC CPU fan

Thank you for your help in advance.

My System SpecsSystem Spec
.

04 Jan 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by VitriolicSword View Post
Hello,

I would like some help fixing a blue screen problem I have been having recently. I have been having seemingly random blue screens while my computer has been idling, playing music, etc. My specifics are as follows:

-Windows 7 x64 (Retail upgrade disc bought and installed by me) - originally
installed XP, but decided to upgrade to 7
-New self-built PC (couple of months old)
-AMD Phenom II x4 965 BE, MSI 870A-G54 mobo, Crucial Ballistix 4gb DDR3
1600 memory, MSI R5770 gpu, OCZ 700w power supply, AC CPU fan

Thank you for your help in advance.
These were all caused by your video driver. Please use the below instructions to remove and re-install the newest version.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\123110-14601-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02e4b000 PsLoadedModuleList = 0xfffff800`03088e50
Debug session time: Fri Dec 31 16:45:53.433 2010 (GMT-5)
System Uptime: 0 days 3:20:11.776
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
...................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800495d817, fffff88007a10900, 0}

Probably caused by : atikmdag.sys ( atikmdag+90817 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800495d817, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88007a10900, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+90817
fffff880`0495d817 8b4820          mov     ecx,dword ptr [rax+20h]

CONTEXT:  fffff88007a10900 -- (.cxr 0xfffff88007a10900)
rax=0000000000000000 rbx=fffffa8004d57590 rcx=fffffa8004bd01f0
rdx=0000000000000000 rsi=0000000000000015 rdi=fffffa8004c3e010
rip=fffff8800495d817 rsp=fffff88007a112d0 rbp=fffffa8004bd01f0
 r8=0000000000000015  r9=fffff88004d1f970 r10=0000000000000000
r11=fffff88007a11420 r12=0000000000000000 r13=fffffa8006312d00
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0x90817:
fffff880`0495d817 8b4820          mov     ecx,dword ptr [rax+20h] ds:002b:00000000`00000020=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800495d817

STACK_TEXT:  
fffff880`07a112d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x90817


FOLLOWUP_IP: 
atikmdag+90817
fffff880`0495d817 8b4820          mov     ecx,dword ptr [rax+20h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+90817

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4cef1f94

STACK_COMMAND:  .cxr 0xfffff88007a10900 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817

BUCKET_ID:  X64_0x3B_atikmdag+90817

Followup: MachineOwner
---------
My System SpecsSystem Spec
04 Jan 2011   #3

Windows 7 x64
 
 

Thank you very much for your post. I am downloading the program now, and will reinstall as you have suggested.
My System SpecsSystem Spec
.


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 BSOD Help BCCode B3




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