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Windows 7: Crashing and I don't know why

04 Jan 2011   #1

Windows 7 64 bit
 
 
Crashing and I don't know why

Hi all,

New to the forums (as this is my 1st post). Thanking you all in advance for helping me.

Here are the 2 copies of my most recent dmp files. Any assistance you can provide is GREATLY appreciated!


My System SpecsSystem Spec
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04 Jan 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by Doober View Post
Hi all,

New to the forums (as this is my 1st post). Thanking you all in advance for helping me.

Here are the 2 copies of my most recent dmp files. Any assistance you can provide is GREATLY appreciated!

Hi Doober and welcome to Seven Forums

You have three problems that need to be resolved.

***The first and biggest problem is sptd.sys. This is used by Alcohol120 and daemon tools and is a known cause of BSOD's. Use these instructions to remove and replace it

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads

You can use MagicDisc as an alternative.

Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview


***Your second problem is your video driver. This is the cause of all of these BSOD's. Use these instructions to remove and re-install it.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.


***Third. Your AVG. Remove and replace it with Microsoft Security Essentials. In the spirit of total transparency I use AVG on my 3 machines with zero problems.

You may not be that fortunate. I would remove it just to get you back and working as fast as possible

http;//download.avg.com/avgremoverx64.exe

http://www.microsoft.com/security_essentials/



Since all these crashes involved memory exceptions I would test yours with memtest

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.


Just remember, any time memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots.


Let us know if you need further assistance



My System SpecsSystem Spec
04 Jan 2011   #3

Windows 7 64 bit
 
 

JMH...thank you for the quick reply. I'll get cranking on this right away!
My System SpecsSystem Spec
.


05 Jan 2011   #4

Windows 7 64 bit
 
 

JMH...I did everything except remove Alcohol and I haven't experienced a crash yet...thank you so much!
My System SpecsSystem Spec
05 Jan 2011   #5
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by Doober View Post
JMH...I did everything except remove Alcohol and I haven't experienced a crash yet...thank you so much!
It is early days....Time will tell if this was a good move.
Thanks for reporting back.
Safe surfing.
My System SpecsSystem Spec
16 Jan 2011   #6

Windows 7 64 bit
 
 

JMH...smooth sailing so far.

Again wanted to thank you for your help!
My System SpecsSystem Spec
16 Jan 2011   #7
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

You are welcome.
Make sure SF is the first port of call in the future should you be presented with any computer related glitches.
My System SpecsSystem Spec
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