The user profile service failed the logon

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  1. Posts : 6
    windows 7 starter
       #1

    The user profile service failed the logon


    Can someone please help me......ive read through all the related comments to this problem but I am at a loss as to what to do. My son has a HP min netbook with Windows 7 starter on. It has been working perfectly since Christmas then tonight it has come up when trying to logon "The user profile service failed the logon" "user profile cannot be loaded"....I have read that you need to log on as an administrator and to put computer into "safe" mode but we cannot even log on.....there is no option to click on the "start" button as it doesnt come up until weve logged on. Not sure if to just take it back to the shop we got it from and ask for a new one. PLEASE can someone give me some "idiot" style instructions......many thanks in anticipation
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  2. ie9
    Posts : 736
    Windows 7 Ultimate (SP1)
       #2

    It's a pretty involved process, but this tutorial over on vistax64 should do the trick. Be warned though that they are not "idiot" style instructions. Maybe someone else will have an easier way to fix this for you.

    The User Profile Service failed the logon. User profile cannot be loaded. - Vista Forums

    and here is the Microsoft article on it...

    http://support.microsoft.com/kb/947215/en-us
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  3. Posts : 6
    windows 7 starter
    Thread Starter
       #3

    mmmmmmmmmmmm ive looked at this tutorial and not very clear to me. Would this still possibly work even though its not Vista ?
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  4. ie9
    Posts : 736
    Windows 7 Ultimate (SP1)
       #4

    jackiedee said:
    mmmmmmmmmmmm ive looked at this tutorial and not very clear to me. Would this still possibly work even though its not Vista ?
    It should work. There are even spots in the tutorial that differentiate what to do on a specific step if you are using Windows 7.
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  5. Posts : 71,959
    64-bit Windows 11 Pro for Workstations
       #5

    Hello Jackie, and welcome to Seven Forums.

    The STEP ONE section in the tutorial below can help show you how to. I've updated it a bit to help. Please review it again to see if it may. :)

    The User Profile Service failed the logon. User profile cannot be loaded. - Vista Forums
      My Computer


  6. Posts : 6
    windows 7 starter
    Thread Starter
       #6

    thankyou for that....will try it tomorrow and let you know :)
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  7. Posts : 71,959
    64-bit Windows 11 Pro for Workstations
       #7

    You're welcome. Hope it goes smoothly for you.
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  8. Posts : 6
    windows 7 starter
    Thread Starter
       #8

    call me daft but ive just read through briefly and I cannot log on as anything because as soon as we try it comes up with what ive stated.......wont let me run the start menu or anything.....getting desperate now
      My Computer


  9. ie9
    Posts : 736
    Windows 7 Ultimate (SP1)
       #9

    jackiedee said:
    call me daft but ive just read through briefly and I cannot log on as anything because as soon as we try it comes up with what ive stated.......wont let me run the start menu or anything.....getting desperate now

    Ok, I believe you need to do step two of the tutorial Brink sent you to boot into safe mode. Here's what it says:

    If you cannot boot into Windows and do not have a Windows installation DVD, then you can create and use the boot disc below to boot into Safe Mode with instead.

    Windows 7:
    How to Create a Windows 7 System Repair Disc

    Vista:
    How to Create a Vista Recovery Disc

    To create the aforementioned repair disk apply option two of the following tutorial to get into safe mode
    System Repair Disc - Create

    Anyone feel free to correct me if I'm wrong
      My Computer


  10. Posts : 6
    windows 7 starter
    Thread Starter
       #10

    right ive worked out how to get into safe mode.....
      My Computer


 
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