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Windows 7: BSOD after full wipe fresh install


04 Jan 2011   #1

win prof 64
 
 
BSOD after full wipe fresh install

Ok quick backstory, my comp is custom built I started having bsods frequently. Ran memtest 2 errors. I had a feeling (because of going through 6 mem stick initially) it was the mobo not the ram. Replaced the mobo, passed memtest today no errors. I did a full wipe and reinstall everything re formatted when I installed the mobo. I only mention this to take bad memory out of the equation.

So since I installed win 7 yesterday I've noticed an odd occurrence after about a half hour of not doing anything my display will switch from Aero to basic theme, then my monitor will go blank (like a screen saver) once i goes black i hit my space bar and move my mouse, and there is windows again. Now I double checked my power savings it is set at 4 hours for both and I don't have a screen saver enabled. So while i was watching TV my monitor went blank, I ignored it, an hour later I couldnt get my comp to respond, I reset it, windows loaded saying it wasnt shut down properly and I get a message that windows BSOD'd (now it never bsod'd it black screen of deathed in a way lol). I installed windbg and got the following info.

Ill attach the dump log but from what I see the program that faulted was dwm.exe (desktop windows manager) but it looked like it was associated with my ATI driver. I'm just confused how the driver would cause the screen to try to shut down after 30 min.


My System SpecsSystem Spec
.

04 Jan 2011   #2

Windows 7 Ultimate 32 bit
 
 

HI, dtc; and welcome to the forum. Sorry you are having problems. Please read this thread, follow the instructions and post back. We will be glad to help you.

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
04 Jan 2011   #3

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by dtc11 View Post
Ok quick backstory, my comp is custom built I started having bsods frequently. Ran memtest 2 errors. I had a feeling (because of going through 6 mem stick initially) it was the mobo not the ram. Replaced the mobo, passed memtest today no errors. I did a full wipe and reinstall everything re formatted when I installed the mobo. I only mention this to take bad memory out of the equation.

So since I installed win 7 yesterday I've noticed an odd occurrence after about a half hour of not doing anything my display will switch from Aero to basic theme, then my monitor will go blank (like a screen saver) once i goes black i hit my space bar and move my mouse, and there is windows again. Now I double checked my power savings it is set at 4 hours for both and I don't have a screen saver enabled. So while i was watching TV my monitor went blank, I ignored it, an hour later I couldnt get my comp to respond, I reset it, windows loaded saying it wasnt shut down properly and I get a message that windows BSOD'd (now it never bsod'd it black screen of deathed in a way lol). I installed windbg and got the following info.

Ill attach the dump log but from what I see the program that faulted was dwm.exe (desktop windows manager) but it looked like it was associated with my ATI driver. I'm just confused how the driver would cause the screen to try to shut down after 30 min.

This was caused by your video driver and Avast.

I would use these instructions to remove and re-install your video driver

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.


I would also remove Avast and replace with Microsoft Security Essentials


http://files.avast.com/files/eng/aswclear5.exe


http://www.microsoft.com/security_essentials/


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\010311-26598-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`0301e000 PsLoadedModuleList = 0xfffff800`0325be50
Debug session time: Mon Jan  3 22:44:30.078 2011 (GMT-5)
System Uptime: 0 days 4:15:42.374
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
...........................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88004961817, fffff88003b368e0, 0}

Probably caused by : atikmdag.sys ( atikmdag+90817 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88004961817, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88003b368e0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+90817
fffff880`04961817 8b4820          mov     ecx,dword ptr [rax+20h]

CONTEXT:  fffff88003b368e0 -- (.cxr 0xfffff88003b368e0)
rax=0000000000000000 rbx=fffffa8007817130 rcx=fffffa8006a282e0
rdx=0000000000000000 rsi=0000000000000015 rdi=fffffa8006a44340
rip=fffff88004961817 rsp=fffff88003b372c0 rbp=fffffa8006a282e0
 r8=0000000000000015  r9=fffff88004d23970 r10=fffffa8006a44290
r11=fffff88003b37410 r12=0000000000000000 r13=fffffa8007576340
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0x90817:
fffff880`04961817 8b4820          mov     ecx,dword ptr [rax+20h] ds:002b:00000000`00000020=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88004961817

STACK_TEXT:  
fffff880`03b372c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x90817


FOLLOWUP_IP: 
atikmdag+90817
fffff880`04961817 8b4820          mov     ecx,dword ptr [rax+20h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+90817

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4cef1f94

STACK_COMMAND:  .cxr 0xfffff88003b368e0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817

BUCKET_ID:  X64_0x3B_atikmdag+90817

Followup: MachineOwner
---------
My System SpecsSystem Spec
.


04 Jan 2011   #4

win prof 64
 
 

@zigzag out of curiosity Where do you see Avast causing the fault. I only ask because I've been trying to learn to read these myself I only saw dwm which is a windows exe and the ATI driver fault.
My System SpecsSystem Spec
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 BSOD after full wipe fresh install




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