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Windows 7: BSOD problem with a new PC: ntoskrnl.exe


05 Jan 2011   #1

Windows 7 Home Premium x64
 
 
BSOD problem with a new PC: ntoskrnl.exe

Hi recently i bought a new PC from HP...
Since I bought it, the pc just reboots when a high graphic app is running. Also i get a BSOD message radomly even when i'm running low detail graphic apps. I expect that someone here can please help me with this problem. I've explored somethings and I think the problem is related to ntoskrnl.exe, just analizing most of the dump files. Of course, I am a newbie and I just know the basics of these things.
I attached all the information i got form my pc. I'm also new in this forum so if somethings is missing for you to know about the issue, please tell me.

Greetings

My System SpecsSystem Spec
.

05 Jan 2011   #2

Windows 7 Professional x64
 
 

Hello,

If I had to take a guess, I would guess that the hard drive is the problem. Try running SeaTools on it.

One dump blames Norton, so remove it according to these directions:

Norton Product Support | Installation and Uninstall

Also remove Avira, with this tool: http://dlpro.antivir.com/package/rem...l-win32-en.exe

Install Microsoft Security Essentials instead.

Finally, enable driver verifier: Driver Verifier - Enable and Disable

...Summary of the dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Jan  5 01:33:41.085 2011 (UTC - 5:00)
System Uptime: 0 days 0:36:11.051
Probably caused by : ntkrnlmp.exe ( nt!IoRemoveIoCompletion+f9 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x50_nt!IoRemoveIoCompletion+f9
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Jan  4 22:36:09.660 2011 (UTC - 5:00)
System Uptime: 0 days 0:03:28.003
Probably caused by : ntkrnlmp.exe ( nt!ObInsertObjectEx+3c0 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID:  X64_0x19_20_nt!ObInsertObjectEx+3c0
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Jan  4 22:16:26.102 2011 (UTC - 5:00)
System Uptime: 0 days 1:32:18.069
Probably caused by : volsnap.sys ( volsnap!VspCompareMemoryWithCopyIrp+fe )
DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_volsnap!VspCompareMemoryWithCopyIrp+fe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Jan  4 15:25:06.424 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:09.391
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for storport.sys - 
Probably caused by : storport.sys ( storport!StorPortGetScatterGatherList+5f3 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_storport!StorPortGetScatterGatherList+5f3
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Jan  4 00:39:48.639 2011 (UTC - 5:00)
System Uptime: 0 days 0:15:12.091
*** WARNING: Unable to verify timestamp for EX64.SYS
*** ERROR: Module load completed but symbols could not be loaded for EX64.SYS
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : EX64.SYS ( EX64+17e470 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFC
PROCESS_NAME:  drvinst.exe
FAILURE_BUCKET_ID:  X64_0xFC_EX64+17e470
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Jan  4 00:18:31.413 2011 (UTC - 5:00)
System Uptime: 0 days 0:02:51.755
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+c7b )
BUGCHECK_STR:  0x19_3
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  mscorsvw.exe
FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+c7b
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon Jan  3 21:00:39.175 2011 (UTC - 5:00)
System Uptime: 0 days 0:02:03.501
Probably caused by : ntkrnlmp.exe ( nt!KiDeferredReadyThread+180 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiDeferredReadyThread+180
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon Jan  3 15:50:26.677 2011 (UTC - 5:00)
System Uptime: 0 days 0:51:15.020
Probably caused by : memory_corruption ( nt!MiFindNodeOrParent+0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  taskhost.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!MiFindNodeOrParent+0
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
06 Jan 2011   #3

Windows 7 Home Premium x64
 
 
BSOD again...

Hi...
Thanks for your quick help...
I did everything you posted but i'm still getting a BSOD. I think this time is different. I've attached the new 2 dump files displayed by the pc. By the way i also run the seatools scan and everything looked well, i mean i did multiple tests and all were passed by the hard drive.
Also i'm attaching the same information i attached in the original post but now with those things you've described above done. I hope you can help me again.
Thanks a lot.
Greetings
My System SpecsSystem Spec
.


06 Jan 2011   #4

Windows 7 Professional x64
 
 

Do you have any USB devices, like external hard drives, attached? If so remove them.

Your wireless network drivers are old; try installing these: RALINK SOFTWARE END USER LICENSE AGREEMENT

Run some hardware tests as well:

RAM - Test with Memtest86+
http://www.sevenforums.com/tutorials...t-prime95.html

...Summary of the dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Jan  6 02:19:34.273 2011 (UTC - 5:00)
System Uptime: 0 days 0:08:37.616
Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_AssertSig+25 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_USBPORT!USBPORT_AssertSig+25
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Jan  6 01:40:06.945 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:16.303
*** WARNING: Unable to verify timestamp for usbfilter.sys
*** ERROR: Module load completed but symbols could not be loaded for usbfilter.sys
Probably caused by : usbfilter.sys ( usbfilter+41aa )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD5
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD5_usbfilter+41aa
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
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 BSOD problem with a new PC: ntoskrnl.exe




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