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Windows 7: BSOD Problem

05 Jan 2011   #1

Windows 7 Professional 64bit
BSOD Problem

I have an ASUS Notebook N61Jv series.
It came pre-installed with Windows 7 Professional 64bit.
Intel core i5 CPU, 4GB memory.

Attached are dumps from recent (Jan 4th, 2011) BSOD experience.

Not sure if it's related, but prior to this I've been having regular problems with Windows 7 64bit freezing/hung, mainly with web browser - thus requiring frequent manual shutdown with power button.

Thanks in advance for any assistance that may come my way


My System SpecsSystem Spec

05 Jan 2011   #2

Windows 7 Professional x64


It appears that PC Tools is causing this problem. Please uninstall PC Tools, including Threatfire, and install Microsoft Security Essentials instead.



Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Jan  4 14:14:24.621 2011 (UTC - 5:00)
System Uptime: 0 days 0:01:50.120
*** WARNING: Unable to verify timestamp for PCTCore64.sys
*** ERROR: Module load completed but symbols could not be loaded for PCTCore64.sys
Probably caused by : PCTCore64.sys ( PCTCore64+272ea )
PROCESS_NAME:  pctsSvc.exe
FAILURE_BUCKET_ID:  X64_0xc2_7_PCTC_PCTCore64+272ea
My System SpecsSystem Spec
14 Jan 2011   #3

Windows 7 Professional 64bit

Hi JK,

Thanks a heap for your help!

Everything now works great after removing PC Tools and installing MSE. Went from frozen/hung system requiring forced shut-down, also slow response with volume controls, USB connections, more than 50% of the time to no problems at all over the past week. WIndows 7 is a great OS, shame software such as PC Tools (which I paid for) that is touted as Windows 7 compatible causes such major problems.

Thanks again,
My System SpecsSystem Spec

14 Jan 2011   #4

Windows 7 Professional x64

Glad to hear it's all working great now, Robo. Let us know if you need anything else!
My System SpecsSystem Spec

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