New build BSOD on startup

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  1. Posts : 6
    Windows 7 Ultimate x64
       #1

    New build BSOD on startup


    Hey guys, I just built a computer on Monday with the following specs, all parts are brand new:

    AMD Phenom II x4 965BE
    Sapphire HD 6970
    MSI 870A-G54
    2x2GB Corsair RAM
    Antec 650W PSU

    So, my computer has been running fine until yesterday, while playing Fallout:NV, my computer BSOD(0x000000a, IRQL_NOT_LESS_OR_EQUAL) and then it would BSOD on bootup every time. I could also only boot into safe mode about 50% of the time. I ran memtest a couple of times and it reported no errors, and I also tried removing each stick of ram and testing it that way, but the computer still BSOD. I tried reinstalling my ATI CCC and graphics drivers, but still BSOD. I finally gave up and reinstalled Win7 Ultimate x64. Today, however, the same BSOD message appeared, and I once again cannot boot into non-safe mode. Please help?

    I also cannot run perfmon /report, I get the error message: "The system cannot find the path specified"
    Last edited by gsiddarth; 08 Jan 2011 at 19:56.
      My Computer


  2. Posts : 3,139
    Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
       #2

    Welcome to SF.

    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high. This is usually
    caused by drivers using improper addresses.
    Update video driver:
    Driver c:\windows\system32\drivers\vgapnp.sys (6.1.7600.16385, 28.50 KB (29,184 bytes), 7/13/2009 7:38 PM)
      My Computer


  3. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Thanks a lot for the quick response! Could you help me in how exactly to update the video driver? I've tried reinstalling the ATI Catalyst drivers multiple times, and I can't anymore due to only being able to boot into safe mode. Once again, thanks!

    EDIT: Additionally, trying to go through Device Manager says that my VGA drivers are up to date.
      My Computer


  4. Posts : 927
    windows 7 ultimate
       #4

    Don't use device manager to check/update your drivers. Go to your motherboard or the programs website. Far, far better method.
      My Computer


  5. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #5

    I looked at four dumps and all the crashes occurred during booting or shortly there after. You also mention the you get BSOD's in the Safe mode. This can indicate a hardware problem. Do you have another known good power supply you can try?

    I also recommend that you test your RAM with Memtest 86. Follow the instructions in this tutorial: RAM - Test with Memtest86+. Run Memtest from a cold boot after your computer has been off for an hour or two. Let it run for a minimum of seven passes. This will take 6-8 hours. If you see errors, you can stop the test. Post back with the results.
      My Computer


  6. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #6

    Thanks Carl, I unfortunately do not have an extra PSU to test my build on, but all of these components are new. Could it be the PSU? I have also ran memtest with no errors last night, but I will run MemTest x86 again.

    Thanks

    EDIT: Lemur, I tried updating the motherboard drivers by going to the MSI 870A-g54 website, but I cannot install the ATI system drivers in safe mode.
      My Computer


  7. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #7

    Because it's a new system, I don't mind doing a fresh install of Windows. I've noticed that the initial BSOD only occurs when my GPU is under full load (running Fallout:NV / Crysis), though checking through the Catalyst Control Center, I was only at around 55 degrees C. Could it be a problem with the 6970 or the Catalyst drivers?

    Thanks again everyone
      My Computer


  8. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #8

    It could be a problem with CCC; that would not be the first time. Create a restore point. Download your video drivers. Uninstall your current video drivers and reinstall without CCC. You can use Speed Fan or CPUZ to monitor your temps.
      My Computer


  9. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #9

    CarlTR6 said:
    It could be a problem with CCC; that would not be the first time. Create a restore point. Download your video drivers. Uninstall your current video drivers and reinstall without CCC. You can use Speed Fan or CPUZ to monitor your temps.
    Thanks Carl. I ran MemTest86 overnight - 12 passes, no errors. I'll try uninstalling CCC and see if that allows me to boot
      My Computer


  10. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #10

    Thanks for reporting back. That probably means your RAM is OK. I say probably because Memtest is not 100% accurate. I have seen it not find errors when, indeed, the RAM was bad. Be sure to let us know how your systems does without CCC.
      My Computer


 
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