Windows 7: new notebook BSOD

craighthai · 09 Jan 2011

Hello all,

Hope someone can help me here. I get a bluescreen when I run a utility that is supposed to be a feature of the notebook(has a hotkey on the notebook and a big sticker!!TDE+ cpu and gpu turbo). It seems to run fine otherwise. It may be worth pointing out that I live in Thailand and everything was installed in the shop/stall that it was bought from.

Notebook: MSI GT663R-i7488BLW7P
CPU: Intel Core i7 740QM
VideoCard: NVIDIA GeForce GTX 460M 1536 MB
Ram: 12GB DDR3 1333MHz
HDD: 1TB (500GB*2 RAID 0) 7200rpm
Display 15.6 inch, 16:9, 1920x1080 pixels
Windows 7 ultimate x64
hardware all new

Thanks,

Craig.

wish · 09 Jan 2011

Hi Craig,
You have several problems.
First you have only 1 hotfix installed so I suggest you go to Windows update then install the other hotfixs.

For troubleshooting purpose, it's better to uninstall AVG and replace it with MSE.
http://www.microsoft.com/security_essentials/

One dump file point to nvlddmkm.sys as the cause, so I recommend you to reinstall graphic drivers.
While reinstall, better to remove current driver with driversweeper then install the fresh copy of nVdia driver.
Guru3D - Driver Sweeper
Drivers - Download NVIDIA Drivers

Another dump point to ntfs as the cause.
It's related to file system so you must perform check disk:
Right click Command Prompt → run as administrator → chkdsk /f /r

Update these drivers:

Code:

regi.sys     Mon Apr 16 08:19:10 2007 →   Corel WinDVD (InterVideo) 
Rt64win7.sys Fri Nov 27 01:45:07 2009 → Realtek PCIe GB Ethernet

Code:

Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`0304b000 PsLoadedModuleList = 0xfffff800`03288e50
Debug session time: Sun Jan  2 21:21:05.157 2011 (GMT-8)
System Uptime: 0 days 0:15:34.234
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffa900a756018, 0, fffff88004bd1142, 5}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

Could not read faulting driver name
Probably caused by : nvlddmkm.sys ( nvlddmkm+1c1142 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffffa900a756018, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88004bd1142, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000005, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032f30e0
 fffffa900a756018 

FAULTING_IP: 
nvlddmkm+1c1142
fffff880`04bd1142 41833c0402      cmp     dword ptr [r12+rax],2

MM_INTERNAL_CODE:  5

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  3dsmax.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff88009f1b8a0 -- (.trap 0xfffff88009f1b8a0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa900a756018 rbx=0000000000000000 rcx=fffffa800da3a000
rdx=00000000ff010000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88004bd1142 rsp=fffff88009f1ba30 rbp=0000000000000000
 r8=0000000000000000  r9=fffff88009f1ba08 r10=0000000000000001
r11=fffff88009f1ba90 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nvlddmkm+0x1c1142:
fffff880`04bd1142 41833c0402      cmp     dword ptr [r12+rax],2 ds:fffffa90`0a756018=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000313ab91 to fffff800030bcf00

STACK_TEXT:  
fffff880`09f1b738 fffff800`0313ab91 : 00000000`00000050 fffffa90`0a756018 00000000`00000000 fffff880`09f1b8a0 : nt!KeBugCheckEx
fffff880`09f1b740 fffff800`030bafee : 00000000`00000000 00000000`00000000 00000000`0010a000 fffffa80`0a770000 : nt! ?? ::FNODOBFM::`string'+0x40f5b
fffff880`09f1b8a0 fffff880`04bd1142 : 00000000`00000000 00000000`00000000 00000000`0000001f fffff880`04c20017 : nt!KiPageFault+0x16e
fffff880`09f1ba30 00000000`00000000 : 00000000`00000000 00000000`0000001f fffff880`04c20017 fffffa80`0a8d3010 : nvlddmkm+0x1c1142


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+1c1142
fffff880`04bd1142 41833c0402      cmp     dword ptr [r12+rax],2

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nvlddmkm+1c1142

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4cb9dd0e

FAILURE_BUCKET_ID:  X64_0x50_nvlddmkm+1c1142

BUCKET_ID:  X64_0x50_nvlddmkm+1c1142

Followup: MachineOwner
---------

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`04a10000 fffff880`055e9a80   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Oct 16 10:12:46 2010 (4CB9DD0E)
    CheckSum:         00BE35D8
    ImageSize:        00BD9A80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
0: kd> lmtsmn
start             end                 module name
fffff880`00ee0000 fffff880`00f37000   ACPI     ACPI.sys     Mon Jul 13 16:19:34 2009 (4A5BC106)
fffff880`02eb9000 fffff880`02f43000   afd      afd.sys      Mon Jul 13 16:21:40 2009 (4A5BC184)
fffff880`047a0000 fffff880`047b6000   AgileVpn AgileVpn.sys Mon Jul 13 17:10:24 2009 (4A5BCCF0)
fffff880`01429000 fffff880`01434000   amdxata  amdxata.sys  Tue May 19 10:56:59 2009 (4A12F2EB)
fffff880`046e7000 fffff880`0472e000   avgldx64 avgldx64.sys Wed Feb 10 19:52:31 2010 (4B737EFF)
fffff880`046df000 fffff880`046e6080   avgmfx64 avgmfx64.sys Wed Feb 17 14:40:14 2010 (4B7C704E)
fffff880`01620000 fffff880`0162c0c0   avgrkx64 avgrkx64.sys Wed Feb 10 19:52:44 2010 (4B737F0C)
fffff880`04590000 fffff880`045e0000   avgtdia  avgtdia.sys  Wed Mar 03 09:23:33 2010 (4B8E9B15)
fffff880`00fa8000 fffff880`00fb4000   BATTC    BATTC.SYS    Mon Jul 13 16:31:01 2009 (4A5BC3B5)
fffff880`044e4000 fffff880`044eb000   Beep     Beep.SYS     Mon Jul 13 17:00:13 2009 (4A5BCA8D)
fffff880`046ce000 fffff880`046df000   blbdrive blbdrive.sys Mon Jul 13 16:35:59 2009 (4A5BC4DF)
fffff880`08600000 fffff880`0861e000   bowser   bowser.sys   Mon Jul 13 16:23:50 2009 (4A5BC206)
fffff960`00700000 fffff960`00727000   cdd      cdd.dll      Mon Jul 13 18:25:40 2009 (4A5BDE94)
fffff880`088a1000 fffff880`088be000   cdfs     cdfs.sys     Mon Jul 13 16:19:46 2009 (4A5BC112)
fffff880`044b1000 fffff880`044db000   cdrom    cdrom.sys    Mon Jul 13 16:19:54 2009 (4A5BC11A)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Mon Jul 13 18:32:13 2009 (4A5BE01D)
fffff880`0103a000 fffff880`0106a000   CLASSPNP CLASSPNP.SYS Mon Jul 13 16:19:58 2009 (4A5BC11E)
fffff880`00d27000 fffff880`00d85000   CLFS     CLFS.SYS     Mon Jul 13 16:19:57 2009 (4A5BC11D)
fffff880`061f3000 fffff880`061f7500   CmBatt   CmBatt.sys   Mon Jul 13 16:31:03 2009 (4A5BC3B7)
fffff880`014f2000 fffff880`01565000   cng      cng.sys      Mon Jul 13 16:49:40 2009 (4A5BC814)
fffff880`00f9f000 fffff880`00fa8000   compbatt compbatt.sys Mon Jul 13 16:31:02 2009 (4A5BC3B6)
fffff880`05816000 fffff880`05826000   CompositeBus CompositeBus.sys Mon Jul 13 17:00:33 2009 (4A5BCAA1)
fffff880`08932000 fffff880`08940000   crashdmp crashdmp.sys Mon Jul 13 17:01:01 2009 (4A5BCABD)
fffff880`0462d000 fffff880`046b0000   csc      csc.sys      Mon Jul 13 16:24:26 2009 (4A5BC22A)
fffff880`046b0000 fffff880`046ce000   dfsc     dfsc.sys     Mon Jul 13 16:23:44 2009 (4A5BC200)
fffff880`02e68000 fffff880`02e77000   discache discache.sys Mon Jul 13 16:37:18 2009 (4A5BC52E)
fffff880`0160a000 fffff880`01620000   disk     disk.sys     Mon Jul 13 16:19:57 2009 (4A5BC11D)
fffff880`08456000 fffff880`08478000   drmk     drmk.sys     Mon Jul 13 18:01:25 2009 (4A5BD8E5)
fffff880`08940000 fffff880`08953000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 16:21:51 2009 (4A5BC18F)
fffff880`04288000 fffff880`04492000   dump_iaStor dump_iaStor.sys Wed Mar 03 18:51:31 2010 (4B8F2033)
fffff880`088be000 fffff880`088ca000   Dxapi    Dxapi.sys    Mon Jul 13 16:38:28 2009 (4A5BC574)
fffff880`05831000 fffff880`05925000   dxgkrnl  dxgkrnl.sys  Mon Jul 13 16:38:56 2009 (4A5BC590)
fffff880`05925000 fffff880`0596b000   dxgmms1  dxgmms1.sys  Mon Jul 13 16:38:32 2009 (4A5BC578)
fffff880`01480000 fffff880`01494000   fileinfo fileinfo.sys Mon Jul 13 16:34:25 2009 (4A5BC481)
fffff880`01434000 fffff880`01480000   fltmgr   fltmgr.sys   Mon Jul 13 16:19:59 2009 (4A5BC11F)
fffff880`01600000 fffff880`0160a000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 16:19:45 2009 (4A5BC111)
fffff880`061d1000 fffff880`061e4000   fspad_wlh64 fspad_wlh64.sys Sun Jan 24 20:41:38 2010 (4B5D2102)
fffff880`01000000 fffff880`0103a000   fvevol   fvevol.sys   Mon Jul 13 16:22:15 2009 (4A5BC1A7)
fffff880`01800000 fffff880`0184a000   fwpkclnt fwpkclnt.sys Mon Jul 13 16:21:08 2009 (4A5BC164)
fffff800`03002000 fffff800`0304b000   hal      hal.dll      Mon Jul 13 18:27:36 2009 (4A5BDF08)
fffff880`0596b000 fffff880`0598f000   HDAudBus HDAudBus.sys Mon Jul 13 17:06:13 2009 (4A5BCBF5)
fffff880`088f5000 fffff880`0890e000   HIDCLASS HIDCLASS.SYS Mon Jul 13 17:06:21 2009 (4A5BCBFD)
fffff880`0890e000 fffff880`08916080   HIDPARSE HIDPARSE.SYS Mon Jul 13 17:06:17 2009 (4A5BCBF9)
fffff880`088e7000 fffff880`088f5000   hidusb   hidusb.sys   Mon Jul 13 17:06:22 2009 (4A5BCBFE)
fffff880`084d1000 fffff880`08599000   HTTP     HTTP.sys     Mon Jul 13 16:22:16 2009 (4A5BC1A8)
fffff880`01862000 fffff880`0186b000   hwpolicy hwpolicy.sys Mon Jul 13 16:19:22 2009 (4A5BC0FA)
fffff880`05a32000 fffff880`05a50000   i8042prt i8042prt.sys Mon Jul 13 16:19:57 2009 (4A5BC11D)
fffff880`0121f000 fffff880`01429000   iaStor   iaStor.sys   Wed Mar 03 18:51:31 2010 (4B8F2033)
fffff880`010cf000 fffff880`011ed000   iaStorV  iaStorV.sys  Wed Apr 08 09:57:17 2009 (49DCD76D)
fffff880`05800000 fffff880`05816000   intelppm intelppm.sys Mon Jul 13 16:19:25 2009 (4A5BC0FD)
fffff880`05a50000 fffff880`05a5f000   kbdclass kbdclass.sys Mon Jul 13 16:19:50 2009 (4A5BC116)
fffff880`08924000 fffff880`08932000   kbdhid   kbdhid.sys   Mon Jul 13 17:00:20 2009 (4A5BCA94)
fffff800`00b99000 fffff800`00ba3000   kdcom    kdcom.dll    Mon Jul 13 18:31:07 2009 (4A5BDFDB)
fffff880`04245000 fffff880`04288000   ks       ks.sys       Mon Jul 13 17:00:31 2009 (4A5BCA9F)
fffff880`017d5000 fffff880`017ef000   ksecdd   ksecdd.sys   Mon Jul 13 16:20:54 2009 (4A5BC156)
fffff880`019c3000 fffff880`019ee000   ksecpkg  ksecpkg.sys  Mon Jul 13 16:50:34 2009 (4A5BC84A)
fffff880`08478000 fffff880`0847d200   ksthunk  ksthunk.sys  Mon Jul 13 17:00:19 2009 (4A5BCA93)
fffff880`089a5000 fffff880`089ba000   lltdio   lltdio.sys   Mon Jul 13 17:08:50 2009 (4A5BCC92)
fffff880`08961000 fffff880`08984000   luafv    luafv.sys    Mon Jul 13 16:26:13 2009 (4A5BC295)
fffff880`00ccf000 fffff880`00d13000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 18:29:10 2009 (4A5BDF66)
fffff880`08953000 fffff880`08961000   monitor  monitor.sys  Mon Jul 13 16:38:52 2009 (4A5BC58C)
fffff880`061e4000 fffff880`061f3000   mouclass mouclass.sys Mon Jul 13 16:19:50 2009 (4A5BC116)
fffff880`08917000 fffff880`08924000   mouhid   mouhid.sys   Mon Jul 13 17:00:20 2009 (4A5BCA94)
fffff880`00fc9000 fffff880`00fe3000   mountmgr mountmgr.sys Mon Jul 13 16:19:54 2009 (4A5BC11A)
fffff880`0861e000 fffff880`08636000   mpsdrv   mpsdrv.sys   Mon Jul 13 17:08:25 2009 (4A5BCC79)
fffff880`08599000 fffff880`085c5000   mrxsmb   mrxsmb.sys   Mon Jul 13 16:23:59 2009 (4A5BC20F)
fffff880`056d3000 fffff880`05720000   mrxsmb10 mrxsmb10.sys Mon Jul 13 16:24:08 2009 (4A5BC218)
fffff880`05720000 fffff880`05743000   mrxsmb20 mrxsmb20.sys Mon Jul 13 16:24:05 2009 (4A5BC215)
fffff880`04549000 fffff880`04554000   Msfs     Msfs.SYS     Mon Jul 13 16:19:47 2009 (4A5BC113)
fffff880`00f40000 fffff880`00f4a000   msisadrv msisadrv.sys Mon Jul 13 16:19:26 2009 (4A5BC0FE)
fffff880`01494000 fffff880`014f2000   msrpc    msrpc.sys    Mon Jul 13 16:21:32 2009 (4A5BC17C)
fffff880`02e5d000 fffff880`02e68000   mssmbios mssmbios.sys Mon Jul 13 16:31:10 2009 (4A5BC3BE)
fffff880`019ee000 fffff880`01a00000   mup      mup.sys      Mon Jul 13 16:23:45 2009 (4A5BC201)
fffff880`01871000 fffff880`01963000   ndis     ndis.sys     Mon Jul 13 16:21:40 2009 (4A5BC184)
fffff880`055ec000 fffff880`055f8000   ndistapi ndistapi.sys Mon Jul 13 17:10:00 2009 (4A5BCCD8)
fffff880`089ba000 fffff880`089cd000   ndisuio  ndisuio.sys  Mon Jul 13 17:09:25 2009 (4A5BCCB5)
fffff880`02e77000 fffff880`02ea6000   ndiswan  ndiswan.sys  Mon Jul 13 17:10:11 2009 (4A5BCCE3)
fffff880`01200000 fffff880`01215000   NDProxy  NDProxy.SYS  Mon Jul 13 17:10:05 2009 (4A5BCCDD)
fffff880`02f88000 fffff880`02f97000   netbios  netbios.sys  Mon Jul 13 17:09:26 2009 (4A5BCCB6)
fffff880`04200000 fffff880`04245000   netbt    netbt.sys    Mon Jul 13 16:21:28 2009 (4A5BC178)
fffff880`01963000 fffff880`019c3000   NETIO    NETIO.SYS    Mon Jul 13 16:21:46 2009 (4A5BC18A)
fffff880`05a64000 fffff880`061c4000   NETw5s64 NETw5s64.sys Wed Mar 17 21:21:53 2010 (4BA1B871)
fffff880`04554000 fffff880`04565000   Npfs     Npfs.SYS     Mon Jul 13 16:19:48 2009 (4A5BC114)
fffff880`02e51000 fffff880`02e5d000   nsiproxy nsiproxy.sys Mon Jul 13 16:21:02 2009 (4A5BC15E)
fffff800`0304b000 fffff800`03628000   nt       ntkrnlmp.exe Mon Jul 13 16:40:48 2009 (4A5BC600)
fffff880`01632000 fffff880`017d5000   Ntfs     Ntfs.sys     Mon Jul 13 16:20:47 2009 (4A5BC14F)
fffff880`044db000 fffff880`044e4000   Null     Null.SYS     Mon Jul 13 16:19:37 2009 (4A5BC109)
fffff880`045e0000 fffff880`045f8000   nusb3hub nusb3hub.sys Thu Jan 21 19:22:18 2010 (4B5919EA)
fffff880`05a00000 fffff880`05a30000   nusb3xhc nusb3xhc.sys Thu Jan 21 19:22:21 2010 (4B5919ED)
fffff880`055ea000 fffff880`055eb180   nvBridge nvBridge.kmd Sat Oct 16 10:06:16 2010 (4CB9DB88)
fffff880`00e00000 fffff880`00e29000   nvhda64v nvhda64v.sys Tue Sep 07 13:08:40 2010 (4C869BC8)
fffff880`04a10000 fffff880`055e9a80   nvlddmkm nvlddmkm.sys Sat Oct 16 10:12:46 2010 (4CB9DD0E)
fffff880`0847e000 fffff880`084d1000   nwifi    nwifi.sys    Mon Jul 13 17:07:23 2009 (4A5BCC3B)
fffff880`02f4c000 fffff880`02f72000   pacer    pacer.sys    Mon Jul 13 17:09:41 2009 (4A5BCCC5)
fffff880`00f8a000 fffff880`00f9f000   partmgr  partmgr.sys  Mon Jul 13 16:19:58 2009 (4A5BC11E)
fffff880`00f4a000 fffff880`00f7d000   pci      pci.sys      Mon Jul 13 16:19:51 2009 (4A5BC117)
fffff880`017ef000 fffff880`01800000   pcw      pcw.sys      Mon Jul 13 16:19:27 2009 (4A5BC0FF)
fffff880`05743000 fffff880`057e9000   peauth   peauth.sys   Mon Jul 13 18:01:19 2009 (4A5BD8DF)
fffff880`08419000 fffff880`08456000   portcls  portcls.sys  Mon Jul 13 17:06:27 2009 (4A5BCC03)
fffff880`00d13000 fffff880`00d27000   PSHED    PSHED.dll    Mon Jul 13 18:32:23 2009 (4A5BE027)
fffff880`047b6000 fffff880`047da000   rasl2tp  rasl2tp.sys  Mon Jul 13 17:10:11 2009 (4A5BCCE3)
fffff880`047da000 fffff880`047f5000   raspppoe raspppoe.sys Mon Jul 13 17:10:17 2009 (4A5BCCE9)
fffff880`04600000 fffff880`04621000   raspptp  raspptp.sys  Mon Jul 13 17:10:18 2009 (4A5BCCEA)
fffff880`02fc6000 fffff880`02fe0000   rassstp  rassstp.sys  Mon Jul 13 17:10:25 2009 (4A5BCCF1)
fffff880`02e00000 fffff880`02e51000   rdbss    rdbss.sys    Mon Jul 13 16:24:09 2009 (4A5BC219)
fffff880`05826000 fffff880`05831000   rdpbus   rdpbus.sys   Mon Jul 13 17:17:46 2009 (4A5BCEAA)
fffff880`0452e000 fffff880`04537000   RDPCDD   RDPCDD.sys   Mon Jul 13 17:16:34 2009 (4A5BCE62)
fffff880`04537000 fffff880`04540000   rdpencdd rdpencdd.sys Mon Jul 13 17:16:34 2009 (4A5BCE62)
fffff880`04540000 fffff880`04549000   rdprefmp rdprefmp.sys Mon Jul 13 17:16:35 2009 (4A5BCE63)
fffff880`015b1000 fffff880`015eb000   rdyboost rdyboost.sys Mon Jul 13 16:34:34 2009 (4A5BC48A)
fffff880`057e9000 fffff880`057f1000   regi     regi.sys     Mon Apr 16 08:19:10 2007 (462393EE)
fffff880`089cd000 fffff880`089e5000   rspndr   rspndr.sys   Mon Jul 13 17:08:50 2009 (4A5BCC92)
fffff880`04754000 fffff880`047a0000   Rt64win7 Rt64win7.sys Fri Nov 27 01:45:07 2009 (4B0F9FA3)
fffff880`08649000 fffff880`088a0880   RTKVHD64 RTKVHD64.sys Tue Aug 17 02:05:43 2010 (4C6A50E7)
fffff880`057f1000 fffff880`057fc000   secdrv   secdrv.SYS   Wed Sep 13 06:18:38 2006 (4508052E)
fffff880`0185a000 fffff880`01862000   spldr    spldr.sys    Mon May 11 09:56:27 2009 (4A0858BB)
fffff880`09672000 fffff880`0970a000   srv      srv.sys      Mon Jul 13 16:25:11 2009 (4A5BC257)
fffff880`05649000 fffff880`056b2000   srv2     srv2.sys     Mon Jul 13 16:25:02 2009 (4A5BC24E)
fffff880`05600000 fffff880`0562d000   srvnet   srvnet.sys   Mon Jul 13 16:24:58 2009 (4A5BC24A)
fffff880`061f8000 fffff880`061f9480   swenum   swenum.sys   Mon Jul 13 17:00:18 2009 (4A5BCA92)
fffff880`01a01000 fffff880`01bfe000   tcpip    tcpip.sys    Mon Jul 13 16:25:34 2009 (4A5BC26E)
fffff880`0562d000 fffff880`0563f000   tcpipreg tcpipreg.sys Mon Jul 13 17:09:49 2009 (4A5BCCCD)
fffff880`04583000 fffff880`04590000   TDI      TDI.SYS      Mon Jul 13 16:21:18 2009 (4A5BC16E)
fffff880`04565000 fffff880`04583000   tdx      tdx.sys      Mon Jul 13 16:21:15 2009 (4A5BC16B)
fffff880`02fb2000 fffff880`02fc6000   termdd   termdd.sys   Mon Jul 13 17:16:36 2009 (4A5BCE64)
fffff960`00520000 fffff960`0052a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`0472e000 fffff880`04754000   tunnel   tunnel.sys   Mon Jul 13 17:09:37 2009 (4A5BCCC1)
fffff880`02fe0000 fffff880`02ff2000   umbus    umbus.sys    Mon Jul 13 17:06:56 2009 (4A5BCC20)
fffff880`088ca000 fffff880`088e7000   usbccgp  usbccgp.sys  Mon Jul 13 17:06:45 2009 (4A5BCC15)
fffff880`05a30000 fffff880`05a31f00   USBD     USBD.SYS     Mon Jul 13 17:06:23 2009 (4A5BCBFF)
fffff880`0598f000 fffff880`059a0000   usbehci  usbehci.sys  Mon Jul 13 17:06:30 2009 (4A5BCC06)
fffff880`0106a000 fffff880`010c4000   usbhub   usbhub.sys   Mon Jul 13 17:07:09 2009 (4A5BCC2D)
fffff880`059a0000 fffff880`059f6000   USBPORT  USBPORT.SYS  Mon Jul 13 17:06:31 2009 (4A5BCC07)
fffff880`00f7d000 fffff880`00f8a000   vdrvroot vdrvroot.sys Mon Jul 13 17:01:31 2009 (4A5BCADB)
fffff880`044eb000 fffff880`044f9000   vga      vga.sys      Mon Jul 13 16:38:47 2009 (4A5BC587)
fffff880`044f9000 fffff880`0451e000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 16:38:51 2009 (4A5BC58B)
fffff880`0184a000 fffff880`0185a000   vmstorfl vmstorfl.sys Mon Jul 13 16:42:54 2009 (4A5BC67E)
fffff880`00fb4000 fffff880`00fc9000   volmgr   volmgr.sys   Mon Jul 13 16:19:57 2009 (4A5BC11D)
fffff880`00d85000 fffff880`00de1000   volmgrx  volmgrx.sys  Mon Jul 13 16:20:33 2009 (4A5BC141)
fffff880`01565000 fffff880`015b1000   volsnap  volsnap.sys  Mon Jul 13 16:20:08 2009 (4A5BC128)
fffff880`061c4000 fffff880`061d1000   vwifibus vwifibus.sys Mon Jul 13 17:07:21 2009 (4A5BCC39)
fffff880`02f72000 fffff880`02f88000   vwififlt vwififlt.sys Mon Jul 13 17:07:22 2009 (4A5BCC3A)
fffff880`02f97000 fffff880`02fb2000   wanarp   wanarp.sys   Mon Jul 13 17:10:21 2009 (4A5BCCED)
fffff880`0451e000 fffff880`0452e000   watchdog watchdog.sys Mon Jul 13 16:37:35 2009 (4A5BC53F)
fffff880`00e2d000 fffff880`00ed1000   Wdf01000 Wdf01000.sys Mon Jul 13 16:22:07 2009 (4A5BC19F)
fffff880`00ed1000 fffff880`00ee0000   WDFLDR   WDFLDR.SYS   Mon Jul 13 16:19:54 2009 (4A5BC11A)
fffff880`02f43000 fffff880`02f4c000   wfplwf   wfplwf.sys   Mon Jul 13 17:09:26 2009 (4A5BCCB6)
fffff960`00030000 fffff960`0033f000   win32k   win32k.sys   Mon Jul 13 16:40:16 2009 (4A5BC5E0)
fffff880`059f6000 fffff880`059ff000   wmiacpi  wmiacpi.sys  Mon Jul 13 16:31:02 2009 (4A5BC3B6)
fffff880`00f37000 fffff880`00f40000   WMILIB   WMILIB.SYS   Mon Jul 13 16:19:51 2009 (4A5BC117)
fffff880`08984000 fffff880`089a5000   WudfPf   WudfPf.sys   Mon Jul 13 17:05:37 2009 (4A5BCBD1)

Unloaded modules:
fffff880`0563f000 fffff880`05649000   vwifimp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0970a000 fffff880`0977b000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`015eb000 fffff880`015f9000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04294000 fffff880`0449e000   dump_iaStor.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0449e000 fffff880`044b1000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000

craighthai · 09 Jan 2011

Hi Wish,

I performed all the tasks that you pointed out, but still getting a blue screen as soon as I press the turbo hotkey, so I have attached a new dump file and health report for you or anyone else to look at.

thanks

Craig

wish · 10 Jan 2011

Test your RAM for at least 7 passes → RAM - Test with Memtest86+

Code:

Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`03062000 PsLoadedModuleList = 0xfffff800`0329fe50
Debug session time: Sat Jan  8 20:21:24.612 2011 (GMT-8)
System Uptime: 0 days 0:06:14.579
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffffd7ff22e67ac, 2, 0, fffff88001a6a3e2}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup: memory_corruption
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffffd7ff22e67ac, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88001a6a3e2, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff8000330a0e0
 fffffd7ff22e67ac 

CURRENT_IRQL:  2

FAULTING_IP: 
tcpip!OlmQuerySegmentationOffloadSupport+12
fffff880`01a6a3e2 4c8b5008        mov     r10,qword ptr [rax+8]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff80000b9b570 -- (.trap 0xfffff80000b9b570)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffd7ff22e67a4 rbx=0000000000000000 rcx=fffffa800f4db670
rdx=fffff80000b9b864 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88001a6a3e2 rsp=fffff80000b9b700 rbp=fffff80000b9b8a8
 r8=fffff80000b9b890  r9=fffff80000b9b868 r10=0000000000000010
r11=fffff80000b9b798 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe cy
tcpip!OlmQuerySegmentationOffloadSupport+0x12:
fffff880`01a6a3e2 4c8b5008        mov     r10,qword ptr [rax+8] ds:0001:fffffd7f`f22e67ac=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800030d3469 to fffff800030d3f00

STACK_TEXT:  
fffff800`00b9b428 fffff800`030d3469 : 00000000`0000000a fffffd7f`f22e67ac 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff800`00b9b430 fffff800`030d20e0 : fffffa80`0d5b2d90 00000000`00000de8 fffffa80`0cd904d8 fffff880`018d6831 : nt!KiBugCheckDispatch+0x69
fffff800`00b9b570 fffff880`01a6a3e2 : fffffa80`0f4db670 fffffa80`0e483010 00000000`00000014 fffff880`01b6d9a0 : nt!KiPageFault+0x260
fffff800`00b9b700 fffff880`01a79097 : 00000000`4ddb9bcf fffffa80`0f87bdb0 00000000`00000000 fffffa80`0f87be78 : tcpip!OlmQuerySegmentationOffloadSupport+0x12
fffff800`00b9b7a0 fffff880`01a77429 : fffffa80`0e8b5080 ffff0080`010fc96c 00000000`0000973c 00000000`00000de8 : tcpip!TcpBeginTcbSend+0x7a7
fffff800`00b9ba20 fffff880`01a732b6 : 00000000`00000000 fffffa80`0f4db601 fffff880`01b67128 fffffa80`0a753d0c : tcpip!TcpTcbSend+0x1d9
fffff800`00b9bca0 fffff880`01a7acac : fffff880`07a30800 00000000`00000000 00000000`00000000 fffff880`01a5e300 : tcpip!TcpFlushDelay+0x316
fffff800`00b9bd80 fffff880`01a5d3c7 : fffffa80`0a87c000 fffffa80`0a885e30 fffffa80`0a74e467 00000000`00000000 : tcpip!TcpPreValidatedReceive+0x20c
fffff800`00b9be30 fffff880`01a5d499 : fffff800`00b9bfb0 fffff880`01b6d9a0 fffff800`00b9bfc0 fffffa80`0cd00710 : tcpip!IppDeliverListToProtocol+0x97
fffff800`00b9bef0 fffff880`01a5d990 : fffffa80`0a87c000 00000000`00000000 00000000`00000000 fffff800`00b9bfb0 : tcpip!IppProcessDeliverList+0x59
fffff800`00b9bf60 fffff880`01a5c821 : fffff800`00b9c040 fffffa80`0a87c000 fffff880`01b6d9a0 00000000`0d95a001 : tcpip!IppReceiveHeaderBatch+0x231
fffff800`00b9c040 fffff880`01a5b272 : fffffa80`0ab5d290 00000000`00000000 fffffa80`0d95a001 00000000`00000001 : tcpip!IpFlcReceivePackets+0x651
fffff800`00b9c240 fffff880`01a746ba : fffffa80`0d95a010 fffff800`00b9c370 fffffa80`0d95a010 00000000`00000000 : tcpip!FlpReceiveNonPreValidatedNetBufferListChain+0x2b2
fffff800`00b9c320 fffff800`030e364a : fffffa80`0d68cae0 fffff800`00b97000 00000000`00004800 00000000`00000000 : tcpip!FlReceiveNetBufferListChainCalloutRoutine+0xda
fffff800`00b9c370 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeExpandKernelStackAndCalloutEx+0xda


STACK_COMMAND:  kb

CHKIMG_EXTENSION: !chkimg -lo 50 -d !tcpip
    fffff88001a6a3dc - tcpip!OlmQuerySegmentationOffloadSupport+c
    [ 8b:1b ]
1 error : !tcpip (fffff88001a6a3dc)

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  ONE_BYTE

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BYTE

BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BYTE

Followup: memory_corruption
---------

CarlTR6 · 10 Jan 2011

HI, Craig. Wish suggested that you update a couple of drivers. I still find one of them loaded on your system. This driver is way obsolete.

Quote:

regi.sys Mon Apr 16 11:19:10 2007 - InterVideo regi.sys driver. Corel Software Support.

Uninstall Intervideo. This is XP software is not going to run on Win 7 except in the XP mode.

I also see AVG still loaded on your system. Wish's advice is spot on. Remove AVG using this tool: Tool (64 bit). If you have Identity Protection installed, remove it with this tool: Tool. AVG is a known cause of BSOD's on some Win 7 systems.

craighthai · 11 Jan 2011

thanks guys ...

I uninstalled an old version of winDVD8 that was on my notebook and that was the only thing i can see that was connected to intervideo, but regi.sys was not removed. Just gonna download a trial version of winDVD2010 and see if that updates the driver...
If it doesnt any ideas on how to get rid of this? I will also run memtest tonight.

CarlTR6 · 12 Jan 2011

Craig, so a search of your C: drive for regi.sys. Rename it from .sys to .old. Reboot and it will not load.

craighthai · 12 Jan 2011

thanks Carl,

okay... so i used the AVG removal tool, renamed the regi.sys and I ran memtest for 10 and half passes (0 errors). Now it has'nt blue screened the last few times when I press the turbo button but it freezes instead so I dont get a dump report.

I am thinking a fresh install of windows as I dont know what else to do, but there are a few things I am not sure of...

1/ do I just install from the disk or should I format first(if so how).

2/ when my machine was setup it was partitioned which I am a little confused about as I have 2 x 500gb but configured as a raid drive . I am not sure how this is working as I have 100gb 400gb 500gb drives showing up in my computer so how does this raid stuff work??

3/ When I reinstall I would like to make the partition smaller maybe 70gb but I dont how to do that either :P

thanks,

Craig

CarlTR6 · 12 Jan 2011

Quote: Originally Posted by craighthai

thanks Carl,

okay... so i used the AVG removal tool, renamed the regi.sys and I ran memtest for 10 and half passes (0 errors). Now it has'nt blue screened the last few times when I press the turbo button but it freezes instead so I dont get a dump report.

I am thinking a fresh install of windows as I dont know what else to do, but there are a few things I am not sure of...

1/ do I just install from the disk or should I format first(if so how).

2/ when my machine was setup it was partitioned which I am a little confused about as I have 2 x 500gb but configured as a raid drive . I am not sure how this is working as I have 100gb 400gb 500gb drives showing up in my computer so how does this raid stuff work??

3/ When I reinstall I would like to make the partition smaller maybe 70gb but I dont how to do that either :P

thanks,

Craig

Craig, post these questions in the Installation and Setup section: Installation & Setup - Windows 7 Forums. You will get better answers than I can give you from the Gurus there. I am not very knowledgeable in this area and I do not want to give you bad advice.

craighthai · 12 Jan 2011

thanks so much for all your help Carl!

Craig.

Windows 7: new notebook BSOD

new notebook BSOD problems?