BSOD ntoskrnl.exe Help


  1. Posts : 9
    Windows 7 Home Premium 64Bit
       #1

    BSOD ntoskrnl.exe Help


    i have a new computer and it started randomly BSODing. i have attached some dump files.
    please help...

    Thanks
      My Computer


  2. Posts : 9
    Windows 7 Home Premium 64Bit
    Thread Starter
       #2

    bump
      My Computer


  3. Posts : 5,795
    Windows 7 Ultimate x64 SP1
       #3

    I ran it through my analysis software, and there's no driver or anything else being blamed. The cause is the system itself, which tells me you either have a hardware issue, bad overclock (unlikely in your config), or something to that affect. I would first run Memtest for a few loops at least, and also test out your hard drive using the manufacturer's tools.
      My Computer


  4. Posts : 9
    Windows 7 Home Premium 64Bit
    Thread Starter
       #4

    i have run memtest and it said that my memory was ok. it was a "pass" however i just had another BSOD and it was just the same as my other ones. what do i do now?
      My Computer


  5. Posts : 9
    Windows 7 Home Premium 64Bit
    Thread Starter
       #5

    bump
      My Computer


  6. Posts : 507
    Windows 7 Ultimate x64 SP1
       #6

    Hi,
    It seems Zone Alarm that cause BSOD problem.
    Uninstall ZA completely then turn on your Windows Firewall.
    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Update this driver:
    ISODrv64.sys Fri Nov 02 19:21:18 2007 → EZB Systems driver

    Code:
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Machine Name:
    Kernel base = 0xfffff800`02e59000 PsLoadedModuleList = 0xfffff800`03096e50
    Debug session time: Sun Jan  9 02:18:30.722 2011 (GMT-8)
    System Uptime: 0 days 1:31:37.863
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .......................................
    Loading User Symbols
    Loading unloaded module list
    ..........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 7F, {8, 80050031, 6f8, fffff80002e91ec0}
    
    Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    UNEXPECTED_KERNEL_MODE_TRAP (7f)
    This means a trap occurred in kernel mode, and it's a trap of a kind
    that the kernel isn't allowed to have/catch (bound trap) or that
    is always instant death (double fault).  The first number in the
    bugcheck params is the number of the trap (8 = double fault, etc)
    Consult an Intel x86 family manual to learn more about what these
    traps are. Here is a *portion* of those codes:
    If kv shows a taskGate
            use .tss on the part before the colon, then kv.
    Else if kv shows a trapframe
            use .trap on that value
    Else
            .trap on the appropriate frame will show where the trap was taken
            (on x86, this will be the ebp that goes with the procedure KiTrap)
    Endif
    kb will then show the corrected stack.
    Arguments:
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: 0000000080050031
    Arg3: 00000000000006f8
    Arg4: fffff80002e91ec0
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x7f_8
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff80002ec8ca9 to fffff80002ec9740
    
    STACK_TEXT:  
    fffff880`031e8de8 fffff800`02ec8ca9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
    fffff880`031e8df0 fffff800`02ec7172 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff880`031e8f30 fffff800`02e91ec0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
    fffff880`009bfe00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x58
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!KiDoubleFaultAbort+b2
    fffff800`02ec7172 90              nop
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9
    
    FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    
    BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    
    Followup: MachineOwner
    ---------
      My Computer


  7. Posts : 9
    Windows 7 Home Premium 64Bit
    Thread Starter
       #7

    thanks alot, i have uninstalled zone alarm and updated ultra iso
    hopefully this is enough, will wait and see!
      My Computer


  8. Posts : 507
    Windows 7 Ultimate x64 SP1
       #8

    shivmas said:
    thanks alot, i have uninstalled zone alarm and updated ultra iso
    hopefully this is enough, will wait and see!
    You're welcome.
    We'll see how it goes
      My Computer


  9. Posts : 9
    Windows 7 Home Premium 64Bit
    Thread Starter
       #9

    It has unfortunately happened again
      My Computer


  10. Posts : 507
    Windows 7 Ultimate x64 SP1
       #10

    Uninstall Eset NOD antivirus and replace it with MSE.
    http://www.microsoft.com/security_essentials/

    Update or reinstall your Synaptics device driver:
    Drivers | Synaptics

    Code:
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Machine Name:
    Kernel base = 0xfffff800`03061000 PsLoadedModuleList = 0xfffff800`0329ee50
    Debug session time: Mon Jan 24 04:02:02.886 2011 (GMT-8)
    System Uptime: 0 days 3:17:22.915
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...................................................
    Loading User Symbols
    Loading unloaded module list
    ..........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa8007ae66c0, fffff800045be518, fffffa800b7a83e0}
    
    *** WARNING: Unable to verify timestamp for SynTP.sys
    *** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
    Probably caused by : SynTP.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8007ae66c0, Physical Device Object of the stack
    Arg3: fffff800045be518, Functional Device Object of the stack
    Arg4: fffffa800b7a83e0, The blocked IRP
    
    Debugging Details:
    ------------------
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    IRP_ADDRESS:  fffffa800b7a83e0
    
    DEVICE_OBJECT: fffffa800a634920
    
    DRIVER_OBJECT: fffffa800a1b3880
    
    IMAGE_NAME:  SynTP.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c3fa15c
    
    MODULE_NAME: SynTP
    
    FAULTING_MODULE: fffff88002e34000 SynTP
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff80003140273 to fffff800030d1740
    
    STACK_TEXT:  
    fffff800`045be4c8 fffff800`03140273 : 00000000`0000009f 00000000`00000003 fffffa80`07ae66c0 fffff800`045be518 : nt!KeBugCheckEx
    fffff800`045be4d0 fffff800`030dd29e : fffff800`045be618 fffff800`045be618 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x292b0
    fffff800`045be570 fffff800`030dcdd6 : fffffa80`0cb65b18 fffffa80`0cb65b18 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
    fffff800`045be5e0 fffff800`030dd4be : 0000001b`92ed6e62 fffff800`045bec58 00000000`000b9574 fffff800`0324f108 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`045bec30 fffff800`030dccb7 : 00000005`039d8dc3 00000005`000b9574 00000005`039d8d32 00000000`00000074 : nt!KiTimerExpiration+0x1be
    fffff800`045becd0 fffff800`030d9eea : fffff800`0324be80 fffff800`03259c40 00000000`00000002 fffff800`00000000 : nt!KiRetireDpcList+0x277
    fffff800`045bed80 00000000`00000000 : fffff800`045bf000 fffff800`045b9000 fffff800`045bed40 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_SynTP.sys
    
    BUCKET_ID:  X64_0x9F_IMAGE_SynTP.sys
    
    Followup: MachineOwner
    ---------
      My Computer


 

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