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Windows 7: Blue Screen Help

09 Jan 2011   #1

Windows 7 Home Premium 64bit
Blue Screen Help

Well Guys,

This a long story so here's what lead up to my BSOD.....installed Windows 7 Home Premium 64bit about a month ago. Upgraded from Win XP Pro 32bit and had a few problems here and there. But was able to fix with updates for hardware. Today believe it or not was the first time I decided to play a DVD and well I only got half the sound. You would only hear either sound fx or people talking, not both. Now I use my Mobo on-board sound and I have 5.1 surround running. So I thought it was a driver issue and started downloading the drivers from the asus site. When I realize I had not updated other drivers such as: AiSuite, NVIDIA Chipset, TurboV and Hemi driver. So I download and installed all of them 1 at time. But still not good sound would still not work properly. Then I thought my it's Windows Media player. I tried a free dvd player no good. Then nero 10 trial no good. Then I started to think maybe it's not dvd player but windows sound settings and bingo it worked. Then half way into the dvd....Blue Screen and then while I was listening to something on the web...Blue screen and you would hear the guy say "well ittttttttttttttttttttttt" you would hear the ttttttttttttttt all through the Blue screen until it rebooted. ok I thought it's got something to do with the sound. Maybe I should put the windows sound settings back the way they where. Nope still get the Blue screen and not just when playing sound either. 6 times today now I'm baffled. I will attach a couple dmp files. Thx

OS....................Windows 7 Home Premium 64bit
CPU...................AMD Phenom(tm) II X4 965 Processor
Motherboard........ASUS M4N78 PRO
Memory...............6.00 GB RAM
Graphics Card.......NVIDIA GeForce 9800 GTX/9800 GTX+
Sound Card..........Onboard VIA1708S 8 -Channel High Definition Audio

My System SpecsSystem Spec

09 Jan 2011   #2

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer

Welcome to SF.

# Any other values for parameter 1 must be individually examined.
Arg1: 0000000000005005, The subtype of the bugcheck.
Arg2: fffff70001080000
Arg3: 0000000000000034
Arg4: 0000000000000a2c

Memtest 86+

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done:
My System SpecsSystem Spec
10 Jan 2011   #3

Windows 7 Home Premium 64bit

Thx Lemur for help. I ran the memtest86 from USB Flash drive. It ran for about 45 mins. Then it reported no errors. But a funny thing happened when I rebooted my computer.....It crashed....But the funny thing was it was stuck on the blue screen of death. So I was able to read what it said.


My System SpecsSystem Spec

10 Jan 2011   #4

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install

Memtest must be run for 8 passes, thats 8 hours or so
Then each slot must be tested with a good stick. As far as your concerned you did not do the memory test.
Get rid of the sptd
My System SpecsSystem Spec
10 Jan 2011   #5

Windows 7 Home Premium 64bit

Sorry about that....I didn't read the whole tutorial. I'll set it up to run tonight and then start with each stick independently over the next few days. It's going to take a while because I work a lot....But Thx
My System SpecsSystem Spec
10 Jan 2011   #6

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install

Just take your time. I will help when I can and there are other members who want to help to.
My System SpecsSystem Spec

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