0x0000007f BSOD. Please help!


  1. Posts : 4
    Windows 7 Professional 64 bit
       #1

    0x0000007f BSOD. Please help!


    Hey everyone. I need help. BAD.
    My computer continues to get a 0x0000007f BSOD and then restarts. I have no idea what to do. I have asked multiple people online, who tell me that it is either my RAM, or it is my Zone Alarm security software. My RAM was "mismatched" at one point (where I had two 1 GB sticks and a 2 GB stick with different speeds), but I have since removed the 2 GB stick so it is only the original two 1 GB sticks currently installed. Changing the RAM sticks did not solve this issue. I have a hard time seeing how my Zone Alarm security software could be the cause when I've been using Zone Alarm for over a year, and only now it is BSODing on me. So I am very confused and need help.

    I have attached the required info and minidumps for examination.
    Please help. I am on the verge of simply calling Geek Squad (or some other tech)


    My Windows 7 is:
    - 64 bit
    - Is the original OS on the system (excluding the release candidate that was installed before it).
    - Full retail
    - System and hardware are about a year and a half old.
    - OS is almost a year old.


    Here is some other info that could be useful:

    Operating System
    MS Windows 7 64-bit
    CPU
    Intel Core 2 Quad Q8400 @ 2.66GHz 37 °C
    Yorkfield 45nm Technology
    RAM
    2.0GB Dual-Channel DDR2 @ 399MHz (5-5-5-18)
    Motherboard
    FOXCONN G45M04 (SOCKET775 M/B)
    Graphics
    SMXL2370HD @ 1920x1080
    (Illegal Vendor ID)
    Hard Drives
    1465GB Western Digital WDC WD1501FASS-00U0B0 ATA Device (IDE) 43 °C
    625GB Western Digital WDC WD6400AAKS-00A7B2 ATA Device (IDE) 40 °C
    Optical Drives
    ATAPI iHOS104 ATA Device
    HL-DT-ST BD-RE GGW-H20L ATA Device
    Audio
    High Definition Audio Device

    Any help would be great. Thanks in advance!!!
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    Your Zone Alarm software is the cause, it is very well known to cause the NETIO.sys BSOD

    Use MSE instead

    Remove any Zone Alarm software using the removal tool

    Code:
    BugCheck 7F, {8, 80050031, 406f8, fffff80002c82d28}
    
    Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )
      My Computer


  3. Posts : 4
    Windows 7 Professional 64 bit
    Thread Starter
       #3

    Thank you for the help.
    I have uninstalled it and the computer seems to be doing ok at the moment.

    My question though, why is it that I've had Zone Alarm for over a year and only now it is crashing?

    Also, is there a tutorial on how to maximize my windows firewall? Is it a good firewall? Should I just stick with the Windows Security Essentials, or invest in another security suite?

    Thanks again for the help.
      My Computer


  4. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #4

    powerfan said:
    Thank you for the help.
    I have uninstalled it and the computer seems to be doing ok at the moment.

    My question though, why is it that I've had Zone Alarm for over a year and only now it is crashing?

    Also, is there a tutorial on how to maximize my windows firewall? Is it a good firewall? Should I just stick with the Windows Security Essentials, or invest in another security suite?

    Thanks again for the help.
    Zone Alarm has been doing badly recently, their firewall drivers are unstable and buggy. If you really want to reinstall it, contact the technical support for an updated version of their software.

    As for a firewall the default one is good but you may try a combination of MSE and Comodo Firewall (both free)
    Firewall Software Download | Free Computer Protection
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 16:39.
Find Us