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Windows 7: BSOD -- What happened?

14 Jan 2011   #1
Ambimom

Windows 7 Home Premium 64 bit
 
 
BSOD -- What happened?

I have brand new system (Acer Aspire 3910,Pentium Dual Core CPU,
E5700 @ 3.00 GHZ, 4.0 GB Ram,64 bit, Windows 7 Home Premium

Yesterday, I was burning a CD and surfing at the same time. All of a sudden the BSOD, then system rebooted. I have no idea why the system crashed.

I caught something on the screen about a dump and UNPnP (which I had disabled earlier) and then the system rebooted. Attached is the minidump file.

I restored the UNPnP after the crash.

Can someone tell me what happened so I can avoid this.


My System SpecsSystem Spec
.

14 Jan 2011   #2
yowanvista

Windows 10 Pro x64
 
 

iaStor.sys is the cause, the driver for Intel Matrix Storage Manager
Update it in safe mode with networking Intel® Driver Update Utility

Code:
BugCheck C2, {7, 1097, 4070015, fffffa8007536620}

Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
GetPointerFromAddress: unable to read from fffff80002eb90e0
Probably caused by : iaStor.sys ( iaStor+56988 )
My System SpecsSystem Spec
14 Jan 2011   #3
Ambimom

Windows 7 Home Premium 64 bit
 
 

I did the update utility but Intel Matrix Storage Manager was not one of those that showed as needing updating. The graphics and networking drivers were the ones that the driver update utility said needed updating.

I also checked Intel's site to see if I had the latest Intel Matrix Storage Manager....I do.

So far everything seems to be okay but I'd hate to see that bsod ever again!

I am now thinking it was the UnPnP turned off that somehow affected the drive that was burning a CD with ImgBurn software.
My System SpecsSystem Spec
.


07 Feb 2011   #4
Ambimom

Windows 7 Home Premium 64 bit
 
 

The Intel Matrix name was changed to Intel Rapid Storage which is why I couldn't find it...Once I discovered the name change, I installed it and no problems since.
My System SpecsSystem Spec
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 BSOD -- What happened?




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