|14 Jan 2011||#1|
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Please help to interpret this BSOD
I was surfing on several tabs on IE8 when the PC froze. Symptoms of this before it happens will be the PC running heavily out of a sudden with noise as if there is a motor engine revving up and then it will hang. Can someone kindly help me ID what was causing it? Attached minidump file below and thanks in advance for the help.
CPU: P4 3.06
Video: ATI HD3850 agp
OS: Windows 7 Ultimate 32bit
additional info: no overclocking, ran memtest86 for 24hrs with no errors
|My System Specs|
|14 Jan 2011||#2|
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Hello and Welcome to SF !
We need the complete logs Blue Screen of Death (BSOD) Posting Instructions
Based on the crash dump you attached it's pointing to Windows Kernel which may not be the problem. Lets start with basics
Run a Hardware Diagnostic !! « Captain Debugger follow this thread
Run SFC /SCANNOW Command - System File Checker
You have sptd.sys which is notorious for BSOD. Use this article and remove the driver DuplexSecure - FAQ
Update the following Drivers:
smwdm.sys Mon Mar 28 19:49:36 2005 LVUSBSta.sys Sat May 12 05:10:49 2007 e100b325.sys Sat Nov 17 00:23:32 2007
KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e) This is a very common bugcheck. Usually the exception address pinpoints the driver/function that caused the problem. Always note this address as well as the link date of the driver/image that contains this address. Some common problems are exception code 0x80000003. This means a hard coded breakpoint or assertion was hit, but this system was booted /NODEBUG. This is not supposed to happen as developers should never have hardcoded breakpoints in retail code, but ... If this happens, make sure a debugger gets connected, and the system is booted /DEBUG. This will let us see why this breakpoint is happening. Arguments: Arg1: c0000005, The exception code that was not handled Arg2: 82549343, The address that the exception occurred at Arg3: 80ebdc38, Trap Frame Arg4: 00000000 Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s". FAULTING_IP: win32k!TimersProc+111 82549343 ff8000010000 inc dword ptr [eax+100h] TRAP_FRAME: 80ebdc38 -- (.trap 0xffffffff80ebdc38) ErrCode = 00000002 eax=07ce0b20 ebx=00000000 ecx=00000000 edx=00000000 esi=ff1c9a60 edi=ff1c9a6c eip=82549343 esp=80ebdcac ebp=80ebdcc8 iopl=0 nv up ei pl nz na pe nc cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010206 win32k!TimersProc+0x111: 82549343 ff8000010000 inc dword ptr [eax+100h] ds:0023:07ce0c20=???????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x8E PROCESS_NAME: csrss.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 8249843c to 82549343 STACK_TEXT: 80ebdcc8 8249843c 00000004 0186fbfc 8255c425 win32k!TimersProc+0x111 80ebdd04 82498586 00000004 00000002 8b4af400 win32k!RawInputThread+0x61f 80ebdd18 8255c440 00000004 0186fbfc 80ebdd34 win32k!xxxCreateSystemThreads+0x4a 80ebdd28 8307f79a 00000004 0186fc3c 779464f4 win32k!NtUserCallNoParam+0x1b 80ebdd28 779464f4 00000004 0186fc3c 779464f4 nt!KiFastCallEntry+0x12a WARNING: Frame IP not in any known module. Following frames may be wrong. 0186fc3c 00000000 00000000 00000000 00000000 0x779464f4 STACK_COMMAND: kb FOLLOWUP_IP: win32k!TimersProc+111 82549343 ff8000010000 inc dword ptr [eax+100h] SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: win32k!TimersProc+111 FOLLOWUP_NAME: MachineOwner MODULE_NAME: win32k IMAGE_NAME: win32k.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4cbe5b31 FAILURE_BUCKET_ID: 0x8E_win32k!TimersProc+111 BUCKET_ID: 0x8E_win32k!TimersProc+111 Followup: MachineOwner
|My System Specs|
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