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Windows 7: freeze, BSOD, then it says no internal hard disk found


15 Jan 2011   #1

Windows 7 professional x86
 
 
freeze, BSOD, then it says no internal hard disk found

hello everyone! sorry for my bad english, i hope you still able to understand my explanation.

my laptop crashed about a week ago when i was browsing using google chrome. my laptop suddenly freeze, everything become not responding, blue screen appeared for a second then i restart using the power button.

after restart my laptop show this message:
internal hard disk drive not found
To resolve this issue, try to reseat the drive.

No bootable devices--strike F1 to retry boot, F2 for setup utility
Press F5 to run onboard diagnostics.
i still able to use my laptop though it run very slow. few days after the first bsod, the crash frequency increase and it happened at random. even when i just let it on without doing anything (idle, on battery). i download and update all the updates for windows, perform disk check, clean and defrag the disk but no work.

so yesterday i sent it to dell service center, they delivered back it today and says everything been fixed. when i start my laptop i realized they just reinstall the os to Windows 7 ultimate, replacing my original Windows 7 professional. they also dont install the hardware drivers properly. And the problem still there and the same.

my laptop specs:
Dell inspiron 1420
windows 7 ultimate x32
intel core 2 duo T5750 2.00 GHz
2gb DDR2 RAM

attached dmp and system health report file. please help me


My System SpecsSystem Spec
.

15 Jan 2011   #2

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Check your HD.
1) Boot DVD, & Press Shift+F10 (for command prompt)
2) Boot DVD, & Command Prompt at Startup (for command prompt)
Open an command prompt.
In the command prompt, type chkdsk C: f/x/r/v and press Enter.

Disk Check
Check Disk (chkdsk) - Read Event Viewer Log

Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic
My System SpecsSystem Spec
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 freeze, BSOD, then it says no internal hard disk found




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